• Music Maker

  4 answers, most recent on 1/8/2026

  [Solved] Probleme saisie n° de serie
  Bonjour, j'avais Music Maker 2005; j'ai acheté la mise à jour 2025 ; j'ai bien reçu le mail avec le n° de série mais quand je le rentre pour lancer le logiciel, j'ai un message qui me dit que ce numéro ne correspond pas au produit acheté. Je n'en ai
• Movie Studio

  No answers, created on 4/2/2026

  Magix 2025 ou Magix 2026? J'ai souscrit à Magix 2026 et j'ai toujours
  J'ai souscrit à Magix 2026 et j'ai toujours Magix 2025 sur mon écran d'accueil. Dois-je ré-enregistrer Magix 2026?
• Music Maker

  One answer, on 5/31/2026

  Do we have an AI program like ACE or Suno music maker or arrangeger?
  That would be great to have AI in our arsenal. Thanks
• Off topic

  159 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us
• Rescue Your Videotapes!

  4 answers, most recent on 4/10/2026

  je n'ai pas recç mon numéro de serie pour enregistrer mon logiciel
  Bonjour   Je me permets de revenir de nouveau vers vous car je n'ai pas reçu de réponse à ma question déposée il y a une semaine sur votre site assistance. Je ne peux utiliser le logiciel car je n'ai pas reçu le numéro de série il n'est indiqué nul
• Other products

  2 answers, most recent on 3/17/2026

  RE: Magix audio studio 2005
  Ça me refait la Même chose, j'ai été obligé de faire une réinstalation  
• Photostory

  One answer, on 2/19/2026

  Photostory deluxe 2026
  Depuis que j'ai installé Photostory deluxe 2026 version 25.1.316 sur windows 11, je ne suis plus capable de dissosier le son d'une vidéo que j'ai inclus dans le montage. si j'essaie d'effacer le son, la video s'efface aussi même après avoir essayé
• Movie Studio

  2 answers, most recent on 3/24/2026

  AI Speech to Text Not Working - Program Crashes
  I am using Magix Video Deluxe 2026 and - though I have used it successfully before - I can no longer get AI Speech to Text to work. It doesn't recognize that I am logged in. I have clicked "Login" and completed the process. I have logged out of the
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  I asked AI. It told me to rename the configuration file to _old and then restart the program. IT worked. :)
• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  But they didn't and I'm wondering who I can contact other than Ai because I did everything Ai told me to do and after a few messages he took me back to the beginning.
• Movie Studio

  13 answers, most recent on 5/15/2026

  RE: MMS 2025: New AI Effects
  @me_again @AAProds @johnebaker Hi, Have any of you had problems exporting with any of these AI effects as a major part of your video? I'm using VPX17. I have an 8 minute project with AI Sharpen on on much of the footage. Actually, the footage is
• Movie Studio

  10 answers, most recent on 12/13/2025

  RE: 2025 products with Travel Maps
  Thanks to all who responded. I tried tech support and only got a AI response. Oh well...
• Movie Studio

  2 answers, most recent on 1/20/2026

  VIDEO A MODIFIER AVEC LA FONCTION "Effets - couleur, contraste .....
  J'utilise MAGIX depuis une vingtaine d'années, et là je viens d'installer MAGIX 2026. Or, j'ai un gros soucis, dès que je veux aller dans les "effets", j'ai comme un blocage du PC pendant 2 à 4 minutes pour accéder à la fonctionnalité souhaitée
• Off topic

  159 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X Hi Stephen, Yes, and they probably used AI to make the replies.😁 John CB
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I am in the same boat. Pay Pal charged, no code or download received. Ai bot responses , promises to contact human representative, then silence.
• Off topic

  159 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  Surely MAGIX, now having been made known of a problem, can go through the closed support tickets since whenevever they implemented the AI answer-bot feature and see what the last response to an inquiry was and recognize they never had a human
• Off topic

  159 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @instrumentality I wouldn't be surprised if your ticket never reached support staff. Same for mine and many others. The AI support bot simply doesn't work.
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Topaz Video Ai and Topaz Photo Ai (I bought them perpetual back then) and the latest subscription versions of each also. But something interesting just happened - I ran VPX 16 again and this time it offered an update which I installed and then it
• Movie Studio

  One answer, on 4/24/2026

  code d'activation
  j'ai acheté MAGIX video deluxe 2026 plus sur amazon ( commande Supprimé par le modérateur).aucun n°de serie n'etait present dans l'emballage merci de me renvoyer le code d'activation.
• Movie Studio

  3 answers, most recent on 3/20/2026

  RE: Ecxeption 0xc0000005 "Access violation"
  Merci à SP, il fallait bien supprimer le fichier Videodeluxe.ini.J'ai effectué cette action, et tout est OK.(J'avais dans l'intervalle eu une réponse identique de MAGIX-E-Mail-Bot)
• Movie Studio

  No answers, created on 3/22/2026

  magix video delux 2026 TRIAL
  Dans l interface de magix je n ai plus la barre ou se trouve lecture , je peux plus lancer la lecture de mon montage. comment retrouver cette barre,merci , pour votre aide.
• Movie Studio

  3 answers, most recent on 3/20/2026

  [Solved] Ecxeption 0xc0000005 "Access violation"
  J'ai utilisé sans problème le logiciel à plusieurs reprises, jusqu'à ce matin, et cette après midi, gros défaut à l'ouverture du programme "Access Violation". Intel Core i514400, RAM 16Go, UHD Graphics 730 Windows 128MB, processeur x64Windows 11
• Off topic

  159 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  ras le bol de ce logiciel ,pour moi version 2021 ,peu utiliser ,je n'ai jamais pu réaliser un montage la mise à niveau est payante ,je veux juste pouvoir utiliser ma version 2021