• Other products

  One answer, on 3/17/2026

  RE: MAGIX Photostory deluxe 2025
  @George-Duckett Welcome to the Magix user to user forums. What you have is a voucher code so please go here and follow the instructions to receive a serial key and the download link. JeffForum Moderator
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  I receive my daily Magix messages by email. Maybe Peter is the same as he doesn't say.
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  @John-Couto Hi See this topic. Respond to the claimants that the EULA for the Software and its Contents ie Soundpool loops, does not ascribe exclusive Copyright ownership to the user of those loops, they only have a licence to use these
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Nothing MAGIX advised to do worked. I just want to re-activate some of my older versions of AudCleLab.
• Rescue Your Videotapes!

  One answer, on 1/30/2026

  RE: USB Videowandler 2 – video jumps back and forth on Windows 11
  @viller Make sure that USB selective suspend is disabled in your Windows Energy settings. Magix released updated drivers for Windows 10 a few years ago, but I don't know if they also work with Windows 11. The links are here: Video Converter Premium
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  Thanks @vdl-user-v19, the times I've looked at Magix support and found nothing about it. Is this a new link? An interesting thought, I still receive 5 or 6 emails a week from Magix offering me products that I either don't want or don't need. For
• Movie Studio

  5 answers, most recent on 4/18/2026

  RE: LOSS OF OF PLAY BACK BAR.
  I am using Magix Movie Studio 2024. I have recently changed to a new computer with Windows 11. But now using the Magix to create a video appears to slightly different.   The play bar has disappeared when I open the video. I need to do more edits,
• Off topic

  One answer, on 1/27/2026

  RE: [Closed] Non-existent technical support
  @instrumentality Please post to the discussion in this pinned post. This will help to ensure that all similar issues are "kept together"! Thank you! This thread will be closed. JeffForum Moderator
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt It's also likely that you can get a free upgrade to Sound Forge 2026 if you just bought it. To my understanding Boris FX will upgrade you for free if you bought the software in 2026. Do you know how I do this? Edit: I'm on perpetual, not
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis Hi The LUTPresets folder and LUT files are in the wrong location ie C:\Users\Public\Documents\MAGIX\Common\Videocontent\Video deluxe Premium Content\VideoEffects it should be
• Off topic

  163 answers, most recent 53 minutes ago

  RE: Magix support has not responded to support tickets for months
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Off topic

  163 answers, most recent 53 minutes ago

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• Off topic

  One answer, on 1/27/2026

  [Closed] Non-existent technical support
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: MEP 2016 Plus - Trying To Copy Media Onto New Project
  Thank you for that - Embarrassed to say, somehow I got that wrong? I mistakenly recall a forum discussion indicating MVP needs to be in 'C' drive (where the OS resides)? Allow me to understand: I've previously broadly separated media into separate
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  @rickduley Maybe Magix throws up these "reinstall" scenarios so it gets a chance to restart giving you the popups! 😂 I'm only joking, of course...
• Music Maker

  One answer, on 3/19/2026

  RE: unlimited loop subscription
  @Justin-Potter The cloud provider went down. See here: https://www.magix.info/us/forum/service-status-loops-unlimited--1352683/
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm To which Windows directory are the videos recorded to? There were reports from users that OneDrive synchronization can interfere with the correct functioning of Magix software under Windows. If OneDrive is enabled and the Magix user files
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  No, the plan is to release it straight away ACID PRO 2026 (by Boris)First off = it’s the same interface as Magix’sBut with quite a few bugs fixed 😬 just like they did with SoundForge & Vegas And over the course of the year they’ll be working on
• SOUND FORGE

  One answer, on 6/5/2026

  RE: Which package should I get when buying the Sound Force 18?
  Hi @Ege-Hfo, If you are referring to the BorixFX packages, Vegas Pro 'Plus' and 'Ultimate' include Sound Forge 2026. Otherwise, when purchased singularly BorisFX Sound Forge 2026 Plus includes, Melodyne Essentials. Vandal, VariVerb and 3D Reverb. It
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  This is an ongoing issue. (more then 2 years for me) i dont know what magix is doing somethimes. but while running movie studio 2024 ram is filling up to the point of a system crash. way above 95%. (64gb)even when there are only a few short videos
• Video Pro X

  One answer, on 12/30/2025

  RE: [Closed] Vegas Pro 23 - Cursor does not move in play
  @David-McKinney Sorry, you are on the wrong forum https://www.magix.info/us/forum/vegas-support-forums-here--1294808/ And when you get there there's already several threads on this, so search and also mention which build you are on.
• SOUND FORGE

  4 answers, most recent on 2/1/2026

  RE: Extraction de pistes CD
  @Daniel-AUMIOT Voici deux points à vérifier. Premièrement, assurez-vous de ne pas enregistrer de fichiers dans un dossier synchronisé avec OneDrive. Windows tentera de les télécharger automatiquement sur le cloud, ce qui peut entraîner des
• Movie Studio

  One answer, on 1/17/2026

  [Closed] Another complaint for NVIDIA & MAGIX ruining Vegas Pro 22
  Just venting my frustration at NVIDIA and Magix for stuffing vegas pro 22. Massive pain in the ass that we have to run old drivers, especially with DLSS 4.5 being supported on the new drivers. Rolled the drivers back after a heap of time wastedd
• Music Maker

  No answers, created on 1/13/2026

  VST plugin missing file "com.files.base/config/automation_1_1_0.lua"
  After much longer than really should be required to fix something that shouldn't be shipped broken, I tracked the issue with one of my VSTs by finding its log: Vita Version 2.6.0.34 Windows 64 bit01:44:37:216 (error)