Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Survey123Jedi Hi . . . . Movie Delux 2026 Feedback button goes to Patches, not to feedback area . . . . The Video Deluxe 2026 feedback is mainly from Magix to the user regarding patches, and/or, new features added The feedback back from a user is

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@browj2 Hi John I have found an issue with some disc menu templates which may impact on @doane discs playability. Using the default template indicated in your images if the number of movies creates additional menu pages, the 2nd menu and further

SOUND FORGE

11 answers, most recent on 1/21/2026

RE: Licenses for songs used from Sound Forge

@John-Couto Hi See this topic. Respond to the claimants that the EULA for the Software and its Contents ie Soundpool loops, does not ascribe exclusive Copyright ownership to the user of those loops, they only have a licence to use these commercially

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

Hi All As Magix are now aware of the small amount of users who had paid for products using PayPal and did not receive them, and have been contacting users individually, I am now closing this post. Please bear in mind this was a technical issue with

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

Thank you John and SP, I logged a Ticket with them 3 weeks ago but they have not responded - I am looking at trashing my relationship with the product and going with a different product which is so unnecessary after 30 odd years of loyalty

Music Maker

8 answers, most recent on 5/30/2026

RE: Licence Document

@Ward-Ron Hi . . . . I have Royalty Free Licenses for the Tracks I've made . . . . A 'Royalty free' licence, is one that you do not have to pay a royalty fee to use, this is the standard licence you get with the program, it does not allow you to

Movie Studio

One answer, on 1/24/2026

[Closed] Vegas Movie Studio 16 Custom Render Template Not Appearing

Currently editing a vertical video filmed on my iPhone and am trying to render my video so it appears without the black "widescreen" borders around my video. I have already set the video aspect ratio to my custom size, however I need to adjust the

Photostory

13 answers, most recent on 4/18/2026

zoom in templates

Hi, I have updated to Photostory 2026 from 2023, But this new version does not have all the zoom in templates eg zoom in top, zoom in bottom, zoom in left etc. Can we download them anywhere?

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

In File-Settings-Program im not seeing a device option for UHD 750 iGPU? For video mode I have my Nvidia Gforce GTX 1660 chosen. ( the other options are CPU and MS Warp)

Photostory

19 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi . . . . Was it sufficient to have uninstalled Nvidia or do I need to reset it at 581.8 . . . . Uninstalling the App would not affect the driver that is already installed, try downloading 581.80 and install that. John EB

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

@Darlene-Lam It is very understandable that you feel as you do about not being able to run your recently purchased Vegas program but please do note what @SP. wrote; the correct forum for questions regarding the Magix Vegas range of products is NOT

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Frank-Pietrantoni9884 A pity. Magix Support should at the outset have redirected you to Vegas support who are better equipped to answer your questions. Sadly Magix Support appears to be not working very efficiently at present.

Other products

3 answers, most recent on 3/26/2026

RE: Photo manager deluxe - clouds and local drives

@Kanina Welcome to the Magix user to user forums. DO NOT DELETE YOUR PHOTOS FROM WHEREVER THEY ARE CURRENTLY SAVED! Photo Manager is a database record of where any photos on your computer are currently stored, it does not "save" the actual photos.

Other products

30 answers, most recent on 1/16/2026

RE: Topo maps broken in latest TRAVEL MAPS update

@Theuns-Serfontein Hi Please do not post Google Meet codes or any personal/confidential information in the forum, which is open to the public. I would suggest you create a new Meet code, the link you posted here may be compromised and should not be

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@emmrecs @johnebaker @SP. @SP. Had mentioned that he could not message Tom earlier on in the post and asked me to message him on his behalf to deal with his support issues. Stephen Forum Moderator

SOUND FORGE

4 answers, most recent on 3/24/2026

RE: Goodbye Sound Forge

Just please do not ask me to uninstall previous versions, or anything like that. Everything there was to uninstall - has been uninstalled, everything that failed uninstall - has been deleted or cleaned up from the registry, yet the problem still

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

I had a system crash and had to reload win 11. I have my serial numbers for samplitude pro five and for sound Forge 12.6 but the email that was used for those serial numbers. I no longer have as it was from six years ago. In 2021 I thought I

Music Maker

2 answers, most recent on 4/18/2026

RE: Upgrade Music Maker 2025 to 2026

Hello SP, Thank you very much for your answer. That helps a lot in my decision making. I think I will not get the new upgrade, but I might get myself a new instrument or two. Best regards, Tristan

SOUND FORGE

One answer, on 2/26/2026

RE: Sound Forge 17 will not launch

@G.K.G. I have the same advice as in your other topic about Acid not starting. Copy and paste the crash report from the Windows Reliability Monitor here and maybe we can find out a cause of the crash.

ACID

One answer, on 6/8/2026

Error -2147163964 Acid Pro 11

Error -2147163964 Acid Pro 11 Acid Pro 11 downloads but will not instal - crashes at the end of installation. Disabled antivirus - no difference First time it said a windows update was due, so restarted & then it refused to instal

Movie Studio

16 answers, most recent on 6/11/2026

Video Deluxe 2026 Plus

My Video deluxe 2026 plus will not run. It was running with no problem for months and then suddenly stopped. I have followed the Magix suggestions of deleting the cache and ini files etc. I have reinstalled the software but it still stops on

Other products

2 answers, most recent on 3/16/2026

RE: Magix Photo Manager hangs up

Iam using a trial version 13.1.1.12 on Windows 10..The program seemed to be working and i was trying additional features.. I selected "Tasks, Organize, Search for Faces. A message came up "The face ID database is damaged. Before you continue a new

SOUND FORGE

9 answers, most recent on 6/4/2026

RE: Is this the end of Sound Forge?

I tested Sound Forge 2026 and didn't find any difference. But...plugins like the free Reapper package, for example, only work on SF 12. From 13 to 19 (2026) they don't. And there are plugins that worked on 18 but not on 12.