Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

After much longer than really should be required to fix something that shouldn't be shipped broken, I tracked the issue with one of my VSTs by finding its log: Vita Version 2.6.0.34 Windows 64 bit01:44:37:216 (error)

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

@Darlene-Lam You can change the language at the bottom of the page. Then you'll end up here https://www.magix.info/us/support/ There is also an official Vegas support forum at https://www.vegascreativesoftware.info/us/ but usually only Magix

SOUND FORGE

7 answers, most recent on 3/13/2026

Sound Forge Audio Studio 17

Very annoyed at Magix. Yet again, one of their products has failed. There is zero point in contacting "support" as they just ignore tickets. Disfunctional company. Sound Forge Audio Studio 17 keeps causing my PC to restart with "kernel mode heap

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@PATIENT-X The problem is that SF18 is not registered to the main customer account of @px41 and Magix support could simply merge both accounts.

Other products

One answer, on 4/21/2026

Do yoy have an upgrade to Magix MP3 Marker Deluxe 19? I have ver. 14

I can't update webradio database, does anyone have any solution?

SOUND FORGE

6 answers, most recent on 3/14/2026

RE: Missing dll file

FWIW, ACL (Audio Cleaning Lab) has it's own forum.https://www.magix.info/us/audio-forum/audio-cleaning-lab/

ACID

4 answers, most recent on 5/19/2026

RE: Acid Pro 7.0

@Shakirtheartist Go to Magix.com and log in with your old Sony e-mail address and password. You find all registered products in your customer account under 'My Products'.

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

@andrew-foxon Hi I have a similar issue, with version 5.0.0.501 looks like OpenStreetMaps have done it again and changed their API, as in this topic from 2023 when we had the same issue. John EBForum Moderator

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

I installed the OBS software as suggested, is quite complicated but did my best on the setup, it recognized the Magix K0065 converter, and I tried to fill in all the settings, including NTSC_M for video capture. It will record the audio just fine

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

If Magix hadn't abandoned Sound Forge, users wouldn't be looking for other software.

Music Maker

One answer, on 6/8/2026

RE: quiero una licencia para mi programa

@josealfredo-a Magix ya no vende la versión X7. En su lugar, puedes adquirir la versión más reciente, Samplitude 2026, a través de Boris FX. Ofrecen una licencia perpetua que funciona «para siempre» pero solo incluye actualizaciones durante 12

Movie Studio

4 answers, most recent on 1/22/2026

RE: Terrible website

@Jiayi-Xu These are user to user forums, not any contact for Magix staff so your question is highly unlikely to receive any official reply here, sorry. If you did not receive an email confirmation of your purchase then you will not have been

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Anyone knows if I would get answers today? Still only silence today, no emails, no response.What is happening with MAGIX? ???

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@SP. @px41 Hi I didn't see his recent response to my request for assistance in another post, I probably did not click follow said post. But please bear in mind Tom is a very busy man more so with all the changes happening at Magix. Ps I am on leave

SOUND FORGE

2 answers, most recent on 4/24/2026

RE: Buying serial number to activate SFAS 17

@Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party

Music Maker

6 answers, most recent on 4/3/2026

RE: Wont start

@Michael-Prindle You mean this thread? https://www.magix.info/us/forum/my-audiostudio16-all-of-a-sudden-failed-to-record--1351618/#ca2003045

SOUND FORGE

One answer, on 1/6/2026

Temporary block access

Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact

Movie Studio

4 answers, most recent on 3/16/2026

RE: Updating / Upgrading present and future concerns

@SP. Thanks for the suggestion but I've no intention of updating to VDL 2026, I was posing a hypothetical question. How many people come on this forum saying they've just bought VDL 2026 and how do I do this. that or the other? If they've just

Off topic

163 answers, most recent 10 hours ago

Magix support has not responded to support tickets for months

Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after

Other products

One answer, on 5/6/2026

RE: registering old sony music studio 10

@Steve-Fearey You need to use the same exact e-mail address and password of your Sony account. Don't create another Magix customer account. Then it should work fine.

Off topic

31 answers, most recent on 5/29/2026

RE: Stopping pop-ups from MAGIX on PC Boot

Hi allThe Grinch is back. For the past couple of days I have been greeted by this (or similar) This would appear to be a MAGIX ad so I am, again, going to blame MAGIX. I have (just now) worked through this thread and checked that I have undertaken

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you

SOUND FORGE

One answer, on 5/8/2026

RE: SF 18 - Plug in chainer weirdness

Hi @Colin-Taber, I do not have those particular plug-ins to test. Do other plug-ins and plug-in formats exhibit similar behavior. Unfortunately, Sound Forge has always had issues with Waves plug-ins.You may want to try the BorisFX trial version of

SOUND FORGE

6 answers, most recent on 5/1/2026

RE: Sound forge pro 11

@Angela-Prosser Then it's probably registered to your old Sony customer account. These accounts were also transferred to Magix. Do you remember the old e-mail address and password?