• ACID

  5 answers, most recent on 4/3/2026

  RE: ACID Pro will not launch
  @G.K.G. Both error reports show the problem is in ntdll.dll. This is a core Windows file. Please do a search in the forums for "ntdll.dll" and check the offered solutions to this problem. In addition, are you aware that both ACID Pro and Sound Forge
• Movie Studio

  5 answers, most recent on 4/18/2026

  RE: LOSS OF OF PLAY BACK BAR.
  @Steve-Smith Hi Steve We need more information:- The specification of your computer system, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  Play head disappearing in SF18 Pro
  Occasionally, when I launch SF 18 Pro, the play head disappears. If I quit SF and re-open it, it's still gone. Nothing short of a PC reboot seems to solve it and I don't want to do that every time I want to use SF (I keep my PC in sleep mode when
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I had a system crash and had to reload win 11. I have my serial numbers for samplitude pro five and for sound Forge 12.6 but the email that was used for those serial numbers. I no longer have as it was from six years ago. In 2021 I thought I
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  there was a time when I could send an email and I'd get what I call a human response with an understanding yes you brought the product ,- yes  we will do something for you, as Europe customer Uk- Germany.  now it's I don't know I just feel it's
• Movie Studio

  5 answers, most recent on 4/18/2026

  RE: LOSS OF OF PLAY BACK BAR.
  I am using Magix Movie Studio 2024. I have recently changed to a new computer with Windows 11. But now using the Magix to create a video appears to slightly different.   The play bar has disappeared when I open the video. I need to do more edits,
• Movie Studio

  21 answers, most recent on 6/17/2026

  RE: Formatting Drive
  @me_again Hi Andy. I think it's a great question as there used to be advantages and disadvantages to doing either regarding access times or amount of wasted disc space used. How much of that still holds with SSDs and faster computers in general I'm
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  Just to be clear, I do not have Music Maker at all. Just Sound Forge 18 (x64) Yes shkr, I found those 6 exe files, as I stated above. To play it safe, I'll copy-n-paste them... ...from the Sound Forge folder into the Acid Pro 11 (x64) folder (as
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  RE: My Audiostudio16 all of a sudden failed to record.
  Thanks rraud, I'll try your suggestions. I sent the error msg attached to Magix, but haven't heard back yet. And I can't do the 'File> Reset' tool because program won't launch. I'll try your other options. .
• Movie Studio

  One answer, on 4/11/2026

  ファイルを開くと強制終了してします
  movie studio 2024 でファイルを開くと強制終了して使用できません。どうしたら良いでしょうか？ Google translate: The program crashes when I try to open a file. The program crashes when I try to open a file, making it unusable. What should I do?
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @Carl-Johansson when was the last time that you cleaned out the dust from everything inside your PC? Or replaced the CPU thermal paste with quality thermal paste? My computer specs are in my Signature below. I built my PC myself. I've been doing
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  @Ronald-King Hi . . . . "Error while downloading covers from the Store. Please check if an internet connection is available" . . . It just comes back over and over, making the app unusable . . . . This would suggest: The Antivirus (AV) program is
• Movie Studio

  One answer, on 1/11/2026

  RE: I cannot MAGIX TTS services.
  @Kazuhiro-Nakada Hi . . . . I purchased the AI Speech to Text Refill 150 by redeeming a voucher. . . . . Did you do this from within Video Deluxe 2026 - formerly Magix Movie Studio? If not how and where did you redeem the voucher, and did you use
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @MovieEditorr Hi . . . . sometimes try Paste video effects it will mess Size and Position of the clip . . . . Which video effects are doing this? If a video effect, such as Camera Zoom, which is based on the Size, Position & Rotation effect,
• Movie Studio

  One answer, on 2/5/2026

  [Closed] Can't register Sony Movie Studio Platinum
  I registered my product years ago and now am trying to transfer it to a new PC. When I enter my serial number, your site tells me it's already registered (yes), but I need a code to begin using it on my new PC. How do I receive that? This is such a
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @browj2 Hi John. Or maybe the 'feature' was just dropped and not a bug but a planned cut, as Vegas can still do that. I personally think that the programs are being tiered more over time to separate their perceived value. The complete lack of Magix
• Samplitude

  7 answers, most recent on 3/31/2026

  RE: CC control of VST within Samplitude Pro X7
  @terra3 It could be that this plugin has some kind of non-standard VST interface (Waves plugins also do this for some reason) were it doesn't work in any DAW but only in a handful the developers tested. You may ask Line6 support if Samplitude is
• Movie Studio

  6 answers, most recent on 4/24/2026

  RE: Movie effect settings ??
  @idd-2016 Hi There is no indication of Master Effects, Brightness/contrast, Colour or Sharpness, have been applied to the movie, this only occurs for effects applied to objects on in the timeline. John EBForum Moderator And do you think this might
• Movie Studio

  5 answers, most recent on 5/19/2026

  RE: That old chestnut - Quicktime
  @me_again Hi Andy . . . . QT + Any suggestions? . . . . Easiest route is to convert the MOV files with Handbrake, to standard h.264/AAC encoding. I have batch converted all my 'normal' MOV files. For the MOV files I create with an Alpha channel, ie
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  Hi John, Thanks for your reply. OneDrive isn't running on my laptop, and I'm not signed in to my Microsoft Account. I also checked the documents folder location path and it's local (not OneDrive), and in Acid the folder options all save to
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  SP. I went back to one of my Magix Music Maker email activations and re-installed 2021 Music Maker. It installed successfully. I tried to log in to the the store and I was prompted to input my p3 code. I copied and pasted into the bar and got this
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer Hi Dom This issue has been going on for several days now, we have no information on what the issue is or is being looked into, fortunately is does not stop Music Maker and, for the most part usable, running. So far I have not found any
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @SP. Thank You for your reply. What's frustrating is that I only have ONE email address registered with Vegas, so I truly do not understand the reason for the Error message. And you're right, I have sent Customer Support THREE emails over the course
• Music Maker

  One answer, on 4/12/2026

  saved songs and loops sounds Distortion, krashed, and plays to fast
  I have problem with the program.Music Make 2024 Yesterday it worked fine but today all my saved songs sounds distorsed, krashed,broken and songs and sound plays very very fast also the sound in soundloops plays very fast and sound krashed/broken. I