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@CubeAce Hi Ray, Or maybe the 'feature' was just dropped and not a bug but a planned cut I'll go with Occam's razor - simply whoever programmed the thing didn't understand these things and no one who did was left. All that happens is that mono sends

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 Hi John. Thanks for this update. I'm glad there is a workaround. BUT, it seems highly likely that the next Windows Update will restore the problem so it is likely the workaround will need to be repeated. I know you have the M-Audio M-Track,

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@doane HI You can ignore that 'error' message it means there is no set GPU which can hardware accelerate the encoding of the video. The CPU will do all the processing and encoding, however it will take considerably longer to complete. However if the

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

@emmrecs I agree with the experts Jeff, I have to as it's all gobbledygook to me. Snapdragon? I never even understood the Pentium 75 I started out with many moons ago. On very rare occasions when I've had a problem AVI, closing the Magix AVI Import

Movie Studio

7 answers, most recent on 4/10/2026

RE: cant download extra content

@SSB To get the extra content, go to the Help menu than choose "Install Extra Content". Click Yes to the Installations Manager prompt, wait for a few seconds then a box will appear with all the extra content. Do you see that? It looks like

SOUND FORGE

8 answers, most recent on 4/21/2026

RE: Play head disappearing in SF18 Pro

Hi Rick, thanks for all that. I had toggled F and also tried \ to centre the play head, but to no avail. I haven't tried F6, but at one point, I zoomed out from the wave form and could definitely see which part of the audio file was playing and the

Movie Studio

6 answers, most recent on 2/1/2026

RE: Video Deluxe 2026 Could Not Find a Part of the Program

Also, in the interest of completion: I've done all the normal things you'd do here-- I'm pretty close to an expert in Windows Support and build my own machines. Windows 11 64-bit is up-to-date. I'm running the latest WHQL drivers for My Radeon 9070

Movie Studio

One answer, on 1/17/2026

[Closed] Getting a new authorization code for Vegas 12 for a new computer

My old computer went toast, so moving my Sony Vegas over to the new computer: Ive followed all the steps, downloaded the latest version of Vegas 12 from the MAGIX web page, using my working serial number, installed the 3.5 version of .NET. Found my

Movie Studio

11 answers, most recent on 1/12/2026

Video Deluxe 2026 - Access Violation Code - Program Crashes

Hi everyone. I have just purchased Video Deluxe 2026 and when trying to start a project I open a drive on my PC where my videos are and I get this Access Violation message pop up and once closed the program crashes. I run Windows 11 and my GPU is

Off topic

One answer, on 2/21/2026

[Closed] Vegas pro 23.0 Error code 14 help pls

I’ve been getting Error Code -14 for a while now. I submitted a support ticket and received an automated response suggesting I fully delete all Vegas and Magix files, but that didn’t fix the issue. Everything is correct the installation location and

Movie Studio

5 answers, most recent on 2/23/2026

RE: Incorrect frame rate on AVI output, incorrect display of frame

@clement5 I don't understand why you're comparing clips. Wouldn't you work on a clip, export it, edit in in another program, then re-import it? Why are you comparing the original exported clip with one that has been re-edited, in potentially another

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I read a comment on Reddit some weeks ago from a former support staff member who worked for 10 years at Magix. In December they get like 80% of their yearly support request volume, because all kinds of users want to finish their yearly

Other products

4 answers, most recent one hour ago

RE: Video Deluxe 2026 - Phamtom Audio in movie playback

Thank you John. I did manage to solve it by locating which track the phantom audio was on (track 1) which occurred at a particular time. I added a new track below that and then moved all tracks to that. Once track 1 had nothing on it I deleted it.

Music Maker

4 answers, most recent on 12/23/2025

RE: System requirements for 2026

@Michael-Hopcroft The computer is well above what is needed, but it's highly recommend to use an ASIO-capable external USB audio interface for everything regarding audio production on a computer. Good to know. I'm using onboard sound, which is OK

Music Maker

One answer, on 4/30/2026

RE: Music making for beginners

@zivo Hi and welcome to the forum. You can download, from here, and install the trial version of Music Maker and try it for 30 days. The trial version will be limited in available Soundpools, Instruments and effects, however it will give you a good

Movie Studio

8 answers, most recent on 2/5/2026

Repeated glitch in burned disc

I have been using Movie Studio 2025 Platinum on my windows 11 computer. I have tried several times to burn a movie of mp4 files from a vacation to a DVD. The edited movie plays normally using the software itself but even though the program says

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

@Djronrella There was a comment from a Vegas developer some months ago that they never maintained Sound Forge and Acid after they went from Sony to Magix. All new versions were apparently made by the Samplitude team (which now works for Boris FX).

Movie Studio

6 answers, most recent on 4/24/2026

RE: Movie effect settings ??

@browj2 Hi John . . . . From what I recall, you use the Movie Effect Settings Sharpness effect in all your videos . . . . That is correct, the reason is mainly based on experience and observation with creating BD discs, 1920x 1080 m2ts, the image

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@px41 Apparently, you registered SF 18 Pro under a different e-mail address under which you purchased it. Otherwise it would be listed in your customer account. This also explains Error -24. It could be as simple as a typo you made back when

SOUND FORGE

One answer, on 6/5/2026

RE: Which package should I get when buying the Sound Force 18?

Hi @Ege-Hfo, If you are referring to the BorixFX packages, Vegas Pro 'Plus' and 'Ultimate' include Sound Forge 2026. Otherwise, when purchased singularly BorisFX Sound Forge 2026 Plus includes, Melodyne Essentials. Vandal, VariVerb and 3D Reverb. It

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

So Magix doesn't get any money for their product that Walmart sold? On Walmart it says sold by MAGIX, check it out.

Movie Studio

5 answers, most recent on 2/23/2026

RE: Incorrect frame rate on AVI output, incorrect display of frame

@clement5 The reason for the comparison is that the YUV default output results in wrong output, and only the uncompressed AVI or other formats are correct. Then why use it? There are plenty of other lossless compressed formats you can use. This