Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Survey123Jedi In addition to the advice given by @browj2, please remember these are user to user forums, not a contact for any Magix staff, so your request is extremely unlikely to be seen by anyone who might be able to incorporate this change into

Other products

One answer, on 4/21/2026

RE: Do yoy have an upgrade to Magix MP3 Marker Deluxe 19? I have ver. 14

@elitarev I think the last update of MP3 Deluxe 19 was released around 2016(!). To my knowledge this software may not work stable on Windows 10/11 versions released after 2016. So even if you would be able to upgrade from 14 to 19, version 19 would

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Hi Rick . . . . I cut DVDs to disc (single and double layer) and they do not play either on my video player or even back in the DVD Drive . . . . What procedure are you using to do this from start to burning to disc and what

Audio Cleaning Lab

4 answers, most recent on 4/17/2026

RE: Magix Cleaning Lab 2013

Sorry I've not got back to you before, thank you for your help. Fingers crossed we appear to have it working again - I uninstalled and reinstalled it and so far - as the saying goes - so goodl Thanks again for your help, it has been of use should

SOUND FORGE

8 answers, most recent on 2/25/2026

Sound Forge Audio Studio works incorrect with VST3 plugins

I updated my Sound Forge Audio Studio 14 to version 17 yesterday. I did this because version 14 was not working correctly with 45 out of 170 of my VST3 plugins. For example:- Melda Dynamic EQ: the processed file is 40 ms longer than the original;-

Movie Studio

One answer, on 2/12/2026

Can anyone recommend a decent Video Editing Software

Can anyone recommend a decent Video Editing Software, Need to move audio or video half a frame, almost like free hand or they do not line up. are there any decent editing software where this can be done,

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood Hi . . . . Forum is a pain in the neck. It's not uploading screenshot. . . . Magix are aware of the forum issue with uploading images and video and are working on it. John EBForum Moderator

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@ImTerribleAtThis HI The image (?) you posted above is not appearing, can you try posting the image again. John EB hopefully this one uploads okay

Movie Studio

One answer, on 2/27/2026

[Closed] MPEG4 codec

I have Magix Movie Edit Pro 14 and am confused as to which forum I should ask this question to..... MPEG4 will not add to timeline nor export. I purchased an activation code from Magix and it still won't work. Any suggestions please. Thank you

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Tom_Sp @johnebaker Hi Tom Do you have any updates for the users why support is causing said issues and closing tickets prematurely? The a.i bots are definitely not functioning properly or communicating with Magix staff? Stephen Forum Moderator

ACID

3 answers, most recent on 12/27/2025

RE: Music Studio Error 24

@Akosua-Plessi Hi Error -24 means the serial number has already been registered to another email address. This can be caused by: Entering an email address, that is not the same as you purchased the software with, or there is a typo in the

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online

SOUND FORGE

One answer, on 4/10/2026

RE: Serial

@loyd-d I don't understand your request. Is English your native language? If not, simply write in your native language and I will use a translator. Besides that, serial numbers for Magix products are listed in your order confirmation e-mail or, in

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 HI . . . . only appears when in the Classic view . . . . Good catch, and confirmed, this is a bug. Classic view is one I do not normally go into. I will send in a bug report. John EB

ACID

One answer, on 2/4/2026

RE: Magix acid pro

@yassineouhia Hello welcome This is a user forum and not Magix personnel. I have removed your email as it was available for public view. Please contact Magix at infoservice@magix.net for further enquiries. Stephen Forum Moderator

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 @PATIENT-X advised that Having an attitude to the Moderators gets you nowhere. I can only reiterate that, and remind you that, according to the Community rules (to be found in the footer of any forum page), especially #1 and #7,

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

@Hanna-Auchynikava These are user to user forums so not any contact for Magix Support, sorry. You need to email infoservice@magix.net with your query. But your included screenshot shows you purchased Loops Unlimited in April 2025 so I would expect

Movie Studio

17 answers, most recent on 1/11/2026

RE: Very high RAM usage even with a few slides

@loos_5 Hi Have you checked your Windows installion is not having issues with RAM clean-up/flushing when software releases memory. We need more information to help diagnosis of the issue: The specification of your computer system including Windows

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

Jeff..I re-installed Magix Music Maker 2021 /64 bit 3 times and I was not asked to register or enter a registration number. I transferred this copy from my other computer which I like because it is an older version 2021 that has the old school

Music Maker

20 answers, most recent on 1/28/2026

RE: Music Maker update 33.1.1.19

Hi, for your next Music Maker 2026 update you need to fix "Quantization settings..." window not appearing. Tried MM 2026 on 2 computers with Windows 11. After clicking nothing happens. I have Music Make 2016 Live on the same computer and

Off topic

8 answers, most recent on 5/12/2026

RE: Software Specifications

@Reyfox Hi Tony . . . . you have to click on the 3 "...." . . . . I do not see 3 dots! Checked in Firefox, Opera, Edge and Chrome I see this: John EB

Other products

One answer, on 5/12/2026

[Closed] Vegas Pro 16 & 20 continually malfunction in so many ways

I have been having global problems using Vegas Pro for years. This is both with Windows 10 and 11. It is with both Vegas Pro 16 and 20. I have reinstalled these so many times. It is both with my desktop and laptop computers which have good specs. I

Video Pro X

One answer, on 1/11/2026

RE: "Mixdown - Please Update Your Graphics Card Driver"

https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card At the moment, it does not appear to be known when the problem will

ACID

3 answers, most recent on 12/27/2025

Music Studio Error 24

I JUST PURCHASED and now it won't let me register. When I log in, it says already registered, but my pc will not get past the register and activate screen. I'm stuck in a loop and this makes me angry. HELP!!!