• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @SP. Hi, Actually, I have 3 monitors. I will give it a go. However, I fail to see how two versions of the program can go from working to not working almost overnight. They worked fine with all 3 monitors working. John CB
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  I was wrong. I was completely wrong. My apologies to SP and emmrecs, but the problem is now 100% Acid Pro's fault. SP mentioned above, "...Acid hasn't been updated for many years so there are compatibility issues with newer plugins...." and he hit
• Movie Edit Now

  One answer, on 2/28/2026

  Activation of HVEC-Codec Feature
  Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @Reyfox Hi Tony, Thanks for the images of SpiceMaster in Vegas and Resolve; definitely OFX. The Magix plugins are not OFX, unfortunately. I, too, use mostly cross-fades, cuts, and J/L-cuts, but sometimes they just don't work with the material I
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @johnebaker Here's an "original" drone file. I've put it into the folder I linked-to above. https://drive.google.com/file/d/1LYu8M1vI4uMzIuZ8Fj47LZiP3TPDv3P6/view?usp=sharing Yes, I have modified the presets. I'm not seeing any difference with
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  I have exactly the same problem. Says my subscription ends January 2027, but not renewed. In December I purchased upgrade $99 including loops unlimited. Can't do anything as flag is "stuck" on payment required. Lost count of the number of messages I
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  End of the line, I borrowed a VIDBOX unit and it does work!! Apparently I bought the wrong device...
• Movie Studio

  7 answers, most recent on 3/24/2026

  RE: proDAD VitaScene V5 PRO
  @johnebaker Thanks John but it doesn't really help. I saw this topic but my problem seems to stem from not having the "additional fades" icon under Themes. I've not tried uninstalling Vitascene and re-installing it unless I really, really have no
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  Indeed, I have the K00065 and the driver that was recommended in earlier posts, and I can see the video playing in the screen of the laptop when I start the video player. BUT when I press the '"Save to Computer" (or what ever the instructional
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @SP. Thanks! I’ve sent a few emails to Russ Media and no response. I’ll try connecting to some employees on LinkedIn and if it’s not resolved by next week I guess it’s a PayPal charge back…
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan I was told I couldn't get help for my beloved Magix Video plus 2026 version Who told you this?? It is completely incorrect! Jeff
• Music Maker

  2 answers, most recent on 5/12/2026

  Incorrect package sent after payment
  Like so many others here, I paid for musicmaker Ultimate 2026 and have been only given the half priced platinum version despite 5 tickets I have raised and still zero response! There is no tel number I can find for customer service and it seems the
• Music Maker

  2 answers, most recent on 2/11/2026

  I Need To Enhance MP3 Audio Files From LPs
  Music Maker Premium 2026  /  Windows 11 Pro / RealTek Audio / PNY GeForce RTX™ 4060 Ti 8GB / 64gb RAM Hello folks, I was just wondering about Sound Forge and Audio Studio.Last November, upgraded my Music Maker to Music Maker Premium 2006. It came
• Movie Studio

  4 answers, most recent on 1/15/2026

  RE: Objects in timeline not playing back video but plays back sound
  Hey Thanks for the info. I will check this out in the next week or so. Sorry, I didn't respond sooner. I couldn't figure out how to find my post after submitting and just now found a way.
• Movie Studio

  One answer, on 2/5/2026

  [Closed] Can't register Sony Movie Studio Platinum
  I registered my product years ago and now am trying to transfer it to a new PC. When I enter my serial number, your site tells me it's already registered (yes), but I need a code to begin using it on my new PC. How do I receive that? This is such a
• Movie Studio

  32 answers, most recent on 4/2/2026

  Export quality from RTX Ti3060 far inferior to UHD770
  I have read at various points that CPU encoding yields better results than GPU encoding, but the experiments I'd done in the past weren't conclusive enough to justify the extra encoding time. I've just started editing drone footage videos
• SOUND FORGE

  One answer, on 1/2/2026

  Register my Youtube Channel ID with Storyblocks
  How can I register my youtube channel ID with Storyblocks / Sound Forge 18 so I don't get flagged for copyright every time I use a song from SF18.
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @AAProdsSummary: mini PCs can be cheaper than towers, compete with towers and are budget friendly. Having a top CPU/GPU/Ram/NMVe is probably not a good case for spending your money.iGPUs (onboard GPUs)are becoming rather amazing. The mini PC I have
• Other products

  4 answers, most recent on 3/9/2026

  RE: Video Deluxe 2026 | When I add a flag, would you open the rename bar
  When I add a red flag (chapter marker) to the video, it would be nice if the chapter marker rename bar opened up as soon as we place it. Right now, I have to right-click the flag to open the rename bar.   Sorry about that. I use it to remind me to
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  Just to be clear, I do not have Music Maker at all. Just Sound Forge 18 (x64) Yes shkr, I found those 6 exe files, as I stated above. To play it safe, I'll copy-n-paste them... ...from the Sound Forge folder into the Acid Pro 11 (x64) folder (as
• Other products

  4 answers, most recent on 3/9/2026

  Video Deluxe 2026 | When I add a flag, would you open the rename bar
  I'd love for the flag to open the rename bar, so it's intuitive for our next step. #ADHD train, I need you to guide me to the next step. This makes your software better for us. Thank you!