Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card At the moment, it does not appear to be known when the problem will

Other products

2 answers, most recent on 6/9/2026

RE: MP3 Deluxe 19

@Joseph-Selby To my knowledge this software was last updated in 2016 and has massive compatibility problems on modern Windows 10 and 11. Does it help if you run as administrator (right click on the desktop icon and then select the corresponding

Movie Studio

7 answers, most recent on 4/10/2026

RE: cant download extra content

Hi, I have just installed Video Deluxe 2026 Ultimate, but I only have the Premium edition. In 'About Magix Video Deluxe', it confirms that I have the Premium edition. I have redeemed the coupon code, but cannot find the Ultimate pack. I cannot find

Photostory

2 answers, most recent on 2/26/2026

[Solved] PS 2026 Uprade freezing

Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

Greetings, To whom it concerns. I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

ACID has indeed been acquired by BORIS (along with SoundForge and Vegas), and Boris has confirmed via email to several US users that they are working on a whole host of major updates! ACID PRO 2026 is back! That is good to read, i use it mainly and

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: Sound Forge Pro 18 - can't change bit depth to 32

@David-Rees This has to be a bug? I tried your steps and this problem also happens in Sound Forge 12, so it's a problem happening for many years. But, it seems like saving the file via Save As... and then selecting 32 Bit Float as the output bit

Movie Studio

6 answers, most recent on 2/7/2026

RE: Background app from Magix

@browj2 Thanks for your succinct explanation John. I also have Photo Manager installed and it was installed in 2022 on my new computer. What makes it load? It was loading at startup via Services - Automatic (Delayed Start). I must admit I've often

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

Greetings all, It's official! MS2025 is now officially abandoned, forsaken, cast out, discarded and other synonyms for forgotten. To paraphrase the hit parade song "I'm a Believer" by The Monkees, a well known beat combo of the 1960s -

Music Maker

One answer, on 1/28/2026

RE: I had purchased the Magix Music Maker 2026 and never got the code

@Jon-Jefferys Since January 7th, 2026, there has been an issue affecting a small number of purchases made through our US shop when paying via PayPal. In these cases, the payment is successfully debited by PayPal, but the funds are not released to

Music Maker

2 answers, most recent on 5/12/2026

RE: Incorrect package sent after payment

@Russell-Middleton As @SP. writes, This means the program is absolutely identical. But you, as the user, have to download and install those additional plugins and Soundpools. You should be able to do this via the Downloads or possibly the Store tab

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

MAGIX appears to have absolutely no support. No replies other than a bot answer that is no help at all.Their web site is a mess too. Trying to find the page to upgrade to the next version, beyond what I own, was an Easter egg hunt. They don’t even

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

Other products

30 answers, most recent on 1/16/2026

RE: Topo maps broken in latest TRAVEL MAPS update

@Theuns-Serfontein Hi Please do not post Google Meet codes or any personal/confidential information in the forum, which is open to the public. I would suggest you create a new Meet code, the link you posted here may be compromised and should not be

SOUND FORGE

2 answers, most recent on 3/2/2026

RE: serial number

@karaflas Welcome to the Magix user to user forums. If you download and install the Trial Version you will need to request a Trial Key via a link in the registration process, which you will need to complete when you attempt to run the app for the

Music Maker

One answer, on 12/29/2025

RE: Installation failed

@AB44 Try to uninstall or repair the program via Windows. Windows 10: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d Windows 11 or

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website. Possibly, but I'm getting no satisfaction either

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

@ed-malone Welcome to the Magix user to user forums. First, please do not post ENTIRELY IN UPPER CASE LETTERS! Forum etiquette defines that as SHOUTING and so is liable to have other users ignore your posts. When you reinstalled MMM (which version

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

This bug as started occuring, yet again! -_-I have attached screenshots showing it:As stated in my original post...There is no such file in existence on my computer named "end 1b".That was the name I assigned to project which I saved via MS, 3-days

Movie Edit Now

5 answers, most recent on 3/28/2026

RE: Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt

@sicreetservis1410 Hi. Dolby Labs had this function taken out of all video editors a few years back over licence fee disagreements and if you are running on Windows 11, surround sound has also now been disabled in the operating system. It is still

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

With my my last logged support ticket, I was advised the below: ----------------------------------------- Hello and welcome to MAGIX, Thank you for contacting us. We will forward your message to one of our employees. Best regards Your MAGIX

SOUND FORGE

3 answers, most recent on 12/23/2025

사운드 포지 17프로 재 설치 문의 합니다.

컴퓨터 오류 때문에 컴퓨터 전체를 포멧 후 다시 설치하여. 사운드 포지 17도 새로 설치를 하여 실행을 하면 오존 창이 뜨면서 일련번호를 입력하라고 하여 제품 구매 할 때 받은 일련번호를 넣으면 다르다고 합니다. 이메일로 다시 다운을 받을 프로그램을 받았스면 좋겠습니다. Google translate: Due to a computer error, I had to format and reinstall my entire computer. When