Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I found the legacy versions (of all the Waves V14 plugins) and am installing them now. That's a step in the right direction. Hopefully this works out!

Photostory

2 answers, most recent on 2/26/2026

RE: [Solved] PS 2026 Uprade freezing

Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC

ACID

16 answers, most recent on 4/27/2026

[Solved] ntdll.dll - ACID doesn’t start

For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem: Unmanaged Exception

MAGIX

No answers, created on 4/10/2026

magix.info - Announcement – Maintenance Work in April

We will carry out technical upgrade maintenance on the cloud platform on which magix.info is operated during April. It cannot be ruled out that the site may be unavailable or only partially available during this time. The duration of these effects

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell @Tom_Sp Hello welcome Your first step would be is to contact PayPal as @SP. has already mentioned of said issue caused by PayPal of users payments not reaching Magix. So you should ask PayPal to reach out to Magix to sort out said

Off topic

163 answers, most recent 9 hours ago

RE: Magix support has not responded to support tickets for months

Thanks SP..My invoice refers to Premium so jot sure if I will b entitled to the additional content of loops instruments etc. I'll check it out.

Video Pro X

2 answers, most recent on 3/13/2026

[Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video

Hi community and Magix, I recently up graded and built and new computer. Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based

Movie Studio

11 answers, most recent on 5/2/2026

[Solved] MEP 2016 Plus - Trying To Copy Media Onto New Project

Hello to all my old friends! Hope all is well ... I'm going on 78, and still using MEP 2016 Plus (for now). Fer the life of me still haven't been able to successfully copy media from one project into a NEW fresh project. Currently have a glitch that

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.

Movie Studio

No answers, created on 12/28/2025

I'm looking to upgrade

Hi, Would you be able to explain the difference in details of what I would be really getting or missing out on if I just settle for the movie studio 26? I have Magix movie studio 25 deluxe and it has been a pleasure using it. I do however want the

Rescue Your Videotapes!

3 answers, most recent on 12/30/2025

RE: [Solved] MxDownloadManager.exe crashes when trying to download Version 7

@JudgeHawk It's no longer working. You could contact customer support at infoservice@magix.net and ask them for the installer, but I assume that they won't answer or simply say it's out of support because it's an old software from 2013. I also don't

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

That picture is from Photostory 2023. I have the effects that you are showing, but I don't need to use the rotation ones for what I do, and the other ones are all zooming out not in.

MAGIX

No answers, created on 4/15/2026

Maintenance ProducerPlanet.com, InAppShop & LoopsUnlimited

On April 15, 2026, maintenance work is being carried out to migrate the database behind the mentioned services. As a result, there will be limitations in service availability. Edit: Maintenance work finished

Movie Edit Now

8 answers, most recent on 2/11/2026

RE: magix movie edit pro mx

Hi John, the only way i could get it to work was to carry out a ‘no loss’ mp4 file conversion and am quite happy with the results

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@emmrecs Hi Jeff, Even though my M-Audio has MIDI in/out, I don't use that. My keyboard is connected to the computer by USB and works fine with Music Maker so long as the M-Audio is disconnected. I think I'll try out my wife's fifine audio interface

Video Pro X

7 answers, most recent on 6/4/2026

RE: Annoying popup

This is the popup I have stripped out the installation so that only VPX16 is installed. No Creator or anything else.

SOUND FORGE

7 answers, most recent on 4/9/2026

Ozone elements says serial # wrong

I've just bought SF18. I'm trying to get Ozone Elements out of trial mode. When I enter the serial for SF18, Help->About it says invalid serial.What to do?

SOUND FORGE

One answer, on 1/15/2026

HELP! i got charged for audio studio 17 upgrade but never got license

I have reached out twice now in the last few days through support and havent got any resolution. please help!

SOUND FORGE

One answer, on 2/26/2026

RE: Sound Forge 17 will not launch

@G.K.G. I have the same advice as in your other topic about Acid not starting. Copy and paste the crash report from the Windows Reliability Monitor here and maybe we can find out a cause of the crash.

ACID

5 answers, most recent on 4/3/2026

RE: ACID Pro will not launch

@G.K.G. In case Acid crashes during the start-up, Windows creates a crash report in the Windows Reliability Monitor. If you copy and paste the report here, we might be able to find out, what the problem is.

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

Thanks for the comments. It's good to know it's not just me. As suggested, I'll put in a request to technical support to see if they can sort the issue out.

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@WhyB Sound Forge went from Magix to BorisFX at the beginning of April. Maybe check out the demo version of Sound Forge 2026. I assume that BorisFX will start to bugfix a lot of the old annoying bugs introduced over the last couple of versions.