• Movie Studio

  2 answers, most recent on 4/20/2026

  RE: Preview Monitor
  @Horace-Morse Your post has been hidden because: It is irrelevant to this thread and so is considered to be hijacking behaviour MS 17 Platinum was not a Magix product. Had you raised a post specifically about the problems you were experiencing you
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 As a customer what's stopping you from contacting @Tom_Sp user Sp contacted Tom and his issue was resolved? As stated we are only volunteers, we have no authority over Magix. All of the answers are in this thread. Stephen Forum
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi, Did you try removing the Videodeluxe.ini file from: C:\Users\your_name\AppData\Roaming\MAGIX\Videodeluxe32_premium I am guessing as to the premium part, as I have plus. Rename the extension to something else, like iniorig, then
• SOUND FORGE

  2 answers, most recent on 3/2/2026

  RE: serial number
  When you sign up for the (try for free) trial version of Sound Forge , Magix/Vegas emails you an activation serial code which you can use for 30 days without limitations, aside from the included third-party add-ons. If you go ahead and purchase, you
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  @andrew-foxon Did you read the first reply in this thread where @johnebaker wrote: I have a similar issue, with version 5.0.0.501 looks like OpenStreetMaps have done it again and changed their API Especially note the bolded words. This is an issue
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I have similar case. I ordered VIdeo Pro X ultimate upgrade, but never received mail with serial number and activation coupons for additional products from ProDad, NewBlue and BorisFX. I already placed 3 separate tickets and I got no response to any
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds, @me_again Hi Al, Andy I have tested one of my 4K UHD 50 fps video clips exporting as 4K UHD, changing only the framerate to 59.94 fps, before and after updating the RTX driver from 581.80 to 591.86 and the Magix patch to fix the issue with
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  @Giulio-Dent Hi Looking at your image, there is no My products section. This would suggest that the account you have logged in with, is not the one that the sofware is registered to.   @ericlnz, @Reyfox Hi Eric, Tony . . . . There's no need to do
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  I can open the same videofile in VLC player and everyting seems to be OK. Whoops! Missed that. Doesn't VLC use it's own built in codecs? Still, stopping the Magix AVI Import may still be worth 10 seconds or so. AndyW
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Hi There are three sources to modify: If you are gettting them by email, login to your Account at magix.com, icon top right of the home page, using the email address and password VDL is registered with.Under Info service uncheck
• Off topic

  One answer, on 1/4/2026

  RE: Images
  @Joe-Swager Hello, welcome It has been reported to Magix as it is affecting all users including myself posting music in the media uploads. Users cannot upload images or videos, only music. There is obviously a technical glitch on the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi, Where exactly should I post my inquiry? As you were told - on the Vegas forum. Again, scroll to the bottom of this page and click on VEGAS Forum. I do have a couple of comments about your questions as this could pertain to
• Music Maker

  One answer, on 12/20/2025

  RE: help
  @Alexander-Farris Hi Please note this is a user to user forum not Magix Support. In what way is the redemption page, here, not working? Are you using the same email address to redeem the voucher as used for purchase? The page is working at the time
• Movie Studio

  3 answers, most recent on 4/28/2026

  RE: cannot burn dvd+R
  I recall DVD-R was more reliable to burn successfully in consumer DVD burners. Try winding the burn speed right back to 4x. You could also try "burning" to the image recorder/ISO and then using IMGBurn to burn the ISO. This might also be of interest
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  For what it's worth, this is what I suspect is going on: In a comment above, Tom stated that there are support staff - but that staff might have been just Tom. It is possible that for software development and updates he might have been contracting
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @browj2 Hi If John is correct and it is a scam email, then you would be advised to include the potential scam email along with your enquiry email to PayPal to investigate as at the moment you have had no success with Magix. What
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• ACID

  6 answers, most recent on 3/26/2026

  RE: Acid Pro 10 metronome volume
  @FetusK Hi Please do not post multiple times on the same topic, 2 later posts have been hidden. This is a user to user forum not Magix Support. A response time to a post or comment will depend on a user who has experience of any issue you are having
• SOUND FORGE

  3 answers, most recent on 12/23/2025

  RE: 사운드 포지 17프로 재 설치 문의 합니다.
  사운드 포지 17프로 이메일로 새로 받고 싶어요. MAGIX 귀 사에서 2025년 9월 6일 사운드 포지 17 프로를 구입 이메일로 프로그램을 받아 설치 사용 하던 중 다른 문제로 컴퓨터를 포멧을 하여 다시 재 설치를 하려고 합니다 사운드 포지 17프로그램을 다시 이메일로 보내주세요. 주문번호는 필요하시면 이메일로 보내드리겠습니다.
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Movie Studio

  2 answers, most recent on 4/19/2026

  magix deluxe 2025 Premium
  Ik heb grafische kaart Ge Force MX550 op mijn laptop, als ik de vereisten voor 2025 opvraag krijg ik als antwoord , niet compatibel, toch kan ik perfect werken in het filmprogramma. Ik heb ook een licentie voor 2026 premium maar na installatie lukt
• Movie Studio

  3 answers, most recent on 1/7/2026

  RE: When will Nvidia Hardware Encoding Be Fixed in Video Deluxe 2026 Plus
  I'm aware that only Magix can answer the question, which is why I asked in their forums. I'm also aware I shouldn't expect them to fix 2025 (although I know for a fact that many still use it), which is why I bit the bullet and upgraded to 2026.On
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm Ok, this folder should be fine. Which version of the Magix Rescue Your Video Tapes version do you have? If it's an older version it might help to make a right click on the desktop icon and then on Properties. In the properties you can
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  I had this happen with experimenting (different install structures) with pointing content downloads to external drive for various editions (should be fine as Magix does this natively on C in the /videocontent location.... and if I try and uninstall