• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  @randy-flemming All my video programs and image editing programs are currently working so well that I'm sticking with the current driver version 581.80.
• ACID

  5 answers, most recent on 4/3/2026

  RE: ACID Pro will not launch
  @G.K.G. Because you have Sound Forge Audio Studio installed you definitely also have the Magix Low Latency ASIO driver on your system. This is an old version of ASIO4ALL and on certain modern Windows versions, it can become unstable. I recommend you
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @vdl-user-v19 @Marc-Goder Sorry, I should have mentioned that before. I just updated to the current NVidia driver 591.86 and the problem remains for H264.
• Movie Studio

  6 answers, most recent on 4/6/2026

  RE: Nvidia GeForce RTX 5060 Mixdown message
  @Doug-Algire I doubt that anything changed in your Magix software. It's your NVIDIA driver that changed and "broke" your software rendering with NVIDIA. Did you read what was in the link that vdl-user-v19 provided?
• Movie Studio

  6 answers, most recent on 4/6/2026

  RE: Nvidia GeForce RTX 5060 Mixdown message
  Which Nvidia driver are you using? https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @Odd-Aagesen Hi Black video on import is most commonly caused by issues with the graphics card (GPU) drivers or display options settings in the program for hardware acceleration of decoding, processing and export, where possible, by the GPU . Open
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Hi John, Seeing this thread again has reminded me I intended to post an update on my similar trials with Adobe Audition. After much reading (in the Audition forum and elsewhere) I eventually came across what, unlikely as it might seem, has
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds Hi Al Thanks for the new clip, definitely stutters with the 591.86 RTX driver and patch .316. . . . . I don't get HW accel on the 3060 ("update your driver" message in the export dialogue) . . . . Strange, I tried the following: Project
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds, Thanks for letting us know that the problem also exists with the older 58x.xx driver. This confirms once again that the Magix patch .316 solved one problem but created another.
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Was it sufficient to have uninstalled Nvidia or do I need to reset it at 581.8 . . . . Uninstalling the App would not affect the driver that is already installed, try downloading 581.80 and install that. John EB
• Video Pro X

  2 answers, most recent on 3/23/2026

  RE: [Closed] Vegas Pro 23 won't start up...
  @JOHN-SVANBERG Go to the Vegas forum https://www.vegascreativesoftware.info/us/vegas-pro-forum/ where there are recent posts about driver updates and Microsoft updates causing problems and solutions.
• SOUND FORGE

  One answer, on 2/9/2026

  RE: Software is not registering any sounds from my interface.
  @Ron-Burton You might need to select and apply the ASIO driver of the interface in the program preferences. Make sure to enable microphone access in the Windows security settings otherwise Windows will block audio recording for security reasons.
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm As far as I know the K0065 or K0067 need the premium driver. Usually, you can simply uninstall devices from the Windows device via right click on them.
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @Marc-Goder @vdl-user-v19 G'day, interesting, thanks for that. My situation: -VDL is at version 316 (no updates available) -I'm using the NVidia 581.80 driver you referred Andy to in this post. -HEVC on the 3060 does indeed export nice and smoothly,
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  Thanks for info, but I am in over my head. after several hours the 'grabber' is located in "other devices' and the drivers do not get there and I have no idea how to fix it.
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  Greetings all, Nvidia have released RTX driver 591.59-desktop-win10-win11-64bit-international-dch-whql available as Game Ready only. On my system with RTX 4060 and MS2025 this driver still DOES NOT give NVENC hardware encoding with H.264 or HEVC but
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457 . . . . A bit of a longshot I am running on Windows 25H2 Build 26200.8457 and experiencing no issues with Photostory 2026 which
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  Also, in the interest of completion: I've done all the normal things you'd do here-- I'm pretty close to an expert in Windows Support and build my own machines. Windows 11 64-bit is up-to-date. I'm running the latest WHQL drivers for My Radeon 9070
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Hi sorry for long delay - just back from travels. I updated my signature. I have two systems, a desktop and a laptop. Both VPX16 and Studio fail on my desktop with the same message. Studio 2026 fails on laptop but VPX16 runs fine on it - both same
• Music Maker

  11 answers, most recent on 2/16/2026

  RE: No sound
  @Djdj-17 Can you upload some screenshots of what your audio and ASIO settings in your program look like and what drivers and inputs/outputs are available in the selection? You can use the arrow icon above the response text box to upload an image to
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @emmrecs Hmm,, I wonder if 2025 is a good year for VDL (MS)? AndyW Ps - It's not looking good so far though. edit - out of curiosity, do the new Nvidia drivers actually work correctly with this patch?
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR We just got the information from a moderator in another topic that Magix has thousands of open tickets they still need to answer. I don't think you'll get an answer from support in the near future. In the worst case scenario, you need to