• Movie Edit Now

  One answer, on 2/28/2026

  RE: Activation of HVEC-Codec Feature
  @Fergal1 HI The same as when you had the issue before, you need contact Magix by email to infoservice@magix.net giving details of the purchase etc. Response times are extended at the moment, if you get an email from the AI Support system, offering
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  RE: Sound Forge 10 Serial Installation on New Computer
  Ah, that's it, I had used another email. Now I managed to do it. Thank you very much for your help.
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  Am I supposed to get an email when a reply is posted? I saw the reply because I had left the web page open.
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @SP. Thank You for your reply. What's frustrating is that I only have ONE email address registered with Vegas, so I truly do not understand the reason for the Error message. And you're right, I have sent Customer Support THREE emails over the course
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  If you log into your Magix account, you will see all your Magix products. You have to use the same email/password that you used when in initially registered any Magix product. I have a combination of various Magix products and Vegas Pro going back
• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  Yes, of course it was confirmed in the email with the serial number. Now unlimited is on sale, isn't it?
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @ali-ahmad Hi . . . . magix pro 17 plus . . . try to update online for the one time activation function but comes up already registered-error code-24 . . . . Do you mean Movie Edit Pro 17 released in 2010, or Movie Edit Pro 2017? Was the software
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has
• Movie Studio

  No answers, created on 2/18/2026

  Purchasing Credits
  Has anyone successfully purchased Credits recently. Paid for credits, money taken from credit card but no credits recieved. Emailed Magix multiple times but never a response.
• SOUND FORGE

  5 answers, most recent on 2/12/2026

  RE: Version 14 Missing VST Plug in Rack Missing inter alia
  Hi @Gr8fuldan, firstly, this is a 'users' forum. Other users and moderators on this and other Magix discussion groups do not have access to activation serials and other personal info. When activating Sound Forge, your old email address does not need
• Off topic

  163 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X In Outlook, when I click on New or Reply to an email, in the body, I see "Press Alt+i to draft with Copilot." I have a friend with a business who has his email set up using ChatGPT that uses his company information and previous
• Video Pro X

  2 answers, most recent on 3/23/2026

  [Solved] Vegas Pro 23 won't start up...
  Hi Forum, I had Vegas Pro 23 start up when I first installed it. Now it won't start. I have tried to clear the cache using the control n shift method but this does not work. I have sent support an email but no response. Any idea what is causing
• Music Maker

  2 answers, most recent on 5/12/2026

  RE: Incorrect package sent after payment
  @Russell-Middleton As @SP. writes, This means the program is absolutely identical. But you, as the user, have to download and install those additional plugins and Soundpools. You should be able to do this via the Downloads or possibly the Store tab
• Off topic

  163 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Over 24 hours since my last email to the BOTs and no response. Having read the threads on this post I am not surprised. And I had such high hopes.
• Off topic

  13 answers, most recent on 2/27/2026

  Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have
• Music Maker

  One answer, on 12/20/2025

  RE: help
  @Alexander-Farris Hi Please note this is a user to user forum not Magix Support. In what way is the redemption page, here, not working? Are you using the same email address to redeem the voucher as used for purchase? The page is working at the time
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  RE: Sound Forge 10 Serial Installation on New Computer
  Is your SF-10 registration listed in 'Magix Service Center> My Products'? You may have to use the same email address you used when it was initially activated through SCS.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Ryan-Sch, @Cristopher-Dolores HI Check your spam folders, for some unknown reason the emails end up there. John EBForum Moderator
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  ACID has indeed been acquired by BORIS (along with SoundForge and Vegas), and Boris has confirmed via email to several US users that they are working on a whole host of major updates! ACID PRO 2026 is back! 
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  Thanks for the added info SP. I have sent information regarding my issues to those email addresses you provided and have yet to here back so will wait and see.
• Off topic

  40 answers, most recent on 1/26/2026

  [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  I purchased VDL 2026 Plus on DVD, I received an email confirming my order.I received the DVD on my post adres with invoice.The serial number is on the back of the DVD case and on the invoice.I didn't receive an email with another serial number (P3).