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@Jon-Jefferys Since January 7th, 2026, there has been an issue affecting a small number of purchases made through our US shop when paying via PayPal. In these cases, the payment is successfully debited by PayPal, but the funds are not released to

SOUND FORGE

2 answers, most recent on 12/22/2025

RE: Sound Forge Pro 18 (Build 21) - flickering hardware meters

Welcome to the Magix Sound Forge users community and seasons greetings @JTJack27.I cannot duplicate the hardware meter behavior and do not recall other users with the same issue. Have you tried different meter settings i.e., meter type, range,

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

That said, I am very grateful to the customers of Magix who have helped me with technical issues on here. Thank you ! Also people on the Vegas forum (another Magix product that keeps failing).

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

@Marc-Goder Hi Marc . . . . Who has already rendered in AVCHD 1920 x 1080p ??? . . . . Correction: Since the update - no problems with AVCHD interlaced for BluRay disc - 17 movies of varying length no issues with any of them, 2 BD discs of the 17

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@DesertSweeper Which Topaz Labs products do you own? I have Topaz Gigapixel and Topaz Video and haven't seen an issue like yours, albeit I have VPX17 and VdL 2026 Premium. JeffForum Moderator

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, Wrt my last comment: I have just checked: my previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457. Very similar. The old computer runs Photostory 2025 with no issues.

Video Pro X

No answers, created on 2/3/2026

VPX17 S/W Update 23.0.1.316 Loaded With Bugs~!

Magix auto-update for Video Pro x17 from functional version 23.0.1.269 to version 23.0.1.316 resulted in me uninstalling the software and reinstalling my original purchase version 23.0.1.269. Reasons: 1) Startup dialog box no longer shows working

Video Pro X

175 answers, most recent on 5/27/2026

RE: Video Pro X16 - New Features and Bug Repairs

@Reyfox, @browj2, @Gid Hi Tony, John, Gid @MovieEditorr sent me a link to a video of what happens with the SPR effect, I am still waiting for permission to post the video clip in the forum. In essence AFAICS the issue is appearing with this set up

Off topic

160 answers, most recent 9 hours ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@James1812 Hi You need to get in touch with PayPal, it is they who are causing the issue. John EBForum Moderator

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

Hi @Rod-Devonshire, Are you trying to reinstall using the installation manager or the unpacked installer file.. which may still be in your 'Documents> MAGIX Downloads' folder, When uninstalling SF, I usually recommend using a third-party

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

Update to previous post. I sent a request to technical support and received the following automated response: Dear Customer, I am an AI support agent for MAGIX, and I am responding to your inquiry based on our knowledge base. The issue you are

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

Thanks for the added info SP. I have sent information regarding my issues to those email addresses you provided and have yet to here back so will wait and see.

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

^I genuinely pity the obession with pedanticness which you seem to have! LOL(You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic!)#The reason why I stopped bothering to respond

Movie Studio

8 answers, most recent on 2/5/2026

RE: Repeated glitch in burned disc

I will try to answer your questions later. I dealt with this issue by splitting the original movie in half and burning each half on separate discs. Each disc plays normally now.

Photostory

2 answers, most recent on 2/26/2026

[Solved] PS 2026 Uprade freezing

Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData

Off topic

160 answers, most recent 9 hours ago

RE: Magix support has not responded to support tickets for months

@emmrecs @johnebaker @SP. @SP. Had mentioned that he could not message Tom earlier on in the post and asked me to message him on his behalf to deal with his support issues. Stephen Forum Moderator

ACID

7 answers, most recent on 4/25/2026

[Solved] Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11

Longtime user of Acid Pro 11 here. My Waves plugins like J37 Tape, Api-2500, Puigtec, etc. plugins were all working great up until today when I just purchased 1 new Waves Plugin (today), updated my other ones on Waves Central and now none of the

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

Thanks for the comments. It's good to know it's not just me. As suggested, I'll put in a request to technical support to see if they can sort the issue out.

Movie Studio

4 answers, most recent on 1/22/2026

RE: Terrible website

@Reyfox Could this issue with PayPal be related to this POST? Almost certainly, I think. Hopefully, @Jiayi-Xu will read that linked post. Jeff

Off topic

160 answers, most recent 9 hours ago

RE: Magix support has not responded to support tickets for months

@Tom_Sp Hi All Yes I am quite disappointed that Tom has not given an update on support issues in this thread or even responded to my messages. Stephen Forum Moderator