• Off topic

  163 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @SP. should I expect to receive a DM from Tom then at some point about my issue since he can see my reply & it shouldn't be public? Sorry I've not used a forum before so trying to figure out how this works lol
• Movie Studio

  2 answers, most recent on 3/24/2026

  AI Speech to Text Not Working - Program Crashes
  I am using Magix Video Deluxe 2026 and - though I have used it successfully before - I can no longer get AI Speech to Text to work. It doesn't recognize that I am logged in. I have clicked "Login" and completed the process. I have logged out of the
• Photostory

  13 answers, most recent on 4/18/2026

  RE: zoom in templates
  I just checked and I also have that version, it’s all up to date. I have the full paid 2026 Photstory. I have all the other moving templates, just not the basic zoom in ones. All the the out ones are there though.    
• Off topic

  163 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  I have been getting a 'Read Error' Message when clicking on sound loops in MM2025. I tried to send in a ticket about this but always getting a 504 time out. Anybody home over there at magix? I reinstalled the program twice and it still gives me that
• Movie Studio

  3 answers, most recent on 5/10/2026

  RE: Object Color
  @hdrechsel18 Hi Harry, Right-click on the object, Object color (near the bottom), select a standard colour from the fly-out list. The Object Properties allows more colours, that is all. You can also set track colours using the dropdown in the track
• ACID

  7 answers, most recent on 4/1/2026

  remotely support me sort out acid 11 issues
  Since upgrading from7 to 11 I've have had nothing but issues. From acid has stopped working messages, (50% of the time) to strange audio corruptions like digital distortions. Ive taken all VST out of projects as some forums suggest but still no
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @James1812 @Tom_Sp Hi I am sure this will be corrected, obviously there has been some teething issues with PayPal, and Magix are now working hard to sort out any errors. Stephen Forum Moderator
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Google Search AI likes these (admittedly, the info looks like it is sourced from a reseller): "mkm-003-00" (note the AZ icon). I have one here: Might be worth checking out with CoPilot...
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @emmrecs Hmm,, I wonder if 2025 is a good year for VDL (MS)? AndyW Ps - It's not looking good so far though. edit - out of curiosity, do the new Nvidia drivers actually work correctly with this patch?
• ACID

  2 answers, most recent on 1/4/2026

  Where can I get samples?
  I recently purchased ACID Music Studio 11, and tried out the Beatmapper as well as the stock "Download Instruments and Loop Collections" option. Are there any other reliable places where I can get different samples to use along with it?
• SOUND FORGE

  2 answers, most recent on 4/13/2026

  [Solved] Change Fontsize of Sound Forge Dialogue in C# script?
  The following script brings up a dialogue box. If the user enters text all regions are renamed and numbered using the name supplied. The script works but I would like to make the dialogue box bigger and use a larger font size, eg size 18. Can
• Movie Studio

  2 answers, most recent on 12/30/2025

  [Closed] Vegas Pro 23: Waveforms Shift Depending on Zoom Level
  I’m having an issue in Vegas Pro 23 that I’m not sure how to properly describe, but I’ll try to be as clear as possible. However here is a video demonstrating the problem. Here’s what’s happening: I drag a video clip that includes audio onto the
• Music Maker

  11 answers, most recent on 2/16/2026

  RE: No sound
  Thanks again. It's taken me a while to figure out how to do that! (I'm not young anymore 😂). In the settings, I've clicked on "reset", & I can now play loops again. The onscreen Keyboard still does nothing. The file upload won't do it - I'll try
• Music Maker

  One answer, 9 hours ago

  RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive
  @Rhynhardt-Louw Do you use OneDrive on all computers? This can lead to problems if your projects are saved in a folder that get synchronized with the Microsoft Cloud. What exactly means "unresponsive"? Does it no longer reacts to keyboard and mouse
• Off topic

  163 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X Just to let you know, @Tom_Sp was able to help me out behind the scenes and Magix support solved my problem. Thank you also for helping me reach someone who could offer me support. I hope the users in this topic also get their cases
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @johnebakerI am aware that a gaming rig might not be the best video editing rig. In my testing I was hoping to use one project, mixed media etc., and see if I could see any trend that matches published benchmarking of CPU and GPU or other factors.
• Photostory

  3 answers, most recent on 4/2/2026

  RE: How do I find additional templates for Slideshow Maker Wizard?
  @David-Robertson You do have the option to buy the program, and so receive those additional templates etc., so that you can test it out. If you then decide it does not offer what you want there is a money-back guarantee (30 days, I think) as long as
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  Thanks, guys. Another problem, when I mouse over the timeline, half of the thumbs are blacked out except for the selected one and the next moused over one (see the screen shot)
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @me_again Hi Andy, The 32kHz Audio Sample Rate should not be a problem but, as @Marc-Goder and @johnebaker have pointed out, the fact that @Odd-Aagesen has a computer with a Snapdragon CPU is very much the issue here. Jeff
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  Thanks SandyRaw. I appreciate you taking the time to let me know that potentially amazing news! I'll look out for the update! Mike i agree acid's workflow is so user friendly and ideal for the live application im currently using it for. I don't have
• Music Maker

  10 answers, most recent on 12/16/2025

  RE: [Closed] MMM Crashes/Freezes at every start
  For me, Music Maker freezes were caused by OneDrive. I prohibited OneDrive from asking if files should be deleted. Each time the OneDrive keep/delete files requester came up, Music Maker froze. The only way out was via Task Manager. After that, I
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  Hi again. Well, that seemed to do the trick. I disabled my security/firewall, then reinstalled SF, re-enabled security and launched SF thru 'Run as Administrator' tab. So far it's working like a charm. I am having no issues at all. I thank you for
• Movie Studio

  One answer, on 1/14/2026

  [Closed] Sucking, suck moive studio 13
  Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been