• Other products

  One answer, on 4/12/2026

  computer series number can not find
  can not find the series number to finish a form to receive a code what can I do?
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  https://bigfins.com/music/Magix_n.png Uploads aren't working, so I put the image on one of my servers. I wasn't aware of this. It helps me understand why Magix does not reply to any tech support requests for the last 6 months.
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  ^I genuinely pity the obession with pedanticness which you seem to have! LOL(You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic!)#The reason why I stopped bothering to respond
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Use an earlier version if possible. I use SFP-15 a lot. SF 16 &17 had display issues using third-party 32 bit VST-2 plugs and the peak playback meters were messed up. The VST issue was 'mostly' resolved with SF-18, but other issues remain. I am
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @AAProds, @CubeAce Hi Al, Ray . . . . trying to install the program on too many computers and that I had to deactivate one of them. I had the same, the good thing is you do not have to shutdown the program to log in to your account, the dialog takes
• Other products

  One answer, on 2/20/2026

  Error Code 57
  When clicking on the Icon to open I get Error Code 57 App won't open
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  I don't get it, either. Went back to using Acid Pro 10, as it does work----somewhat. Have some issues here and there with it, however. And a bit ironic, as they are still selling another former Sonic Foundry/Sony product---Sound Forge---and in fact,
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @James-Fleming6483 @browj2 Open Magix Capture, click on Screen Capture (but you already know that 🙂) and click on Recording Level. if Stereo Mix is disabled then Enable it. If Stereo Mix is already enabled then ... AndyW edit, ps @CubeAce
• Off topic

  162 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, do you have a spare 3.5" slot in your PC? I have a spare internal SATA burner here you can try if you like.
• Off topic

  One answer, on 1/27/2026

  [Closed] Non-existent technical support
  It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.
• Photostory

  9 answers, most recent on 2/3/2026

  Magix Travel Maps - OpenStreetMap issue
  Is anyone else having an issue with OpenStreetMap in Magix Travel Maps? I have 4 PCs all running the latest version of Travel Maps. Two are running Windows 10 and Two are running Windows 11. All are fully up to date with Windows updates. All are up
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @emmrecs Hi Jeff, Thank You for your reply. How can I request for a refund?
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  I remember the days there was a dedicated email/link to sales, those were the days😀
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  @rickduley Maybe Magix throws up these "reinstall" scenarios so it gets a chance to restart giving you the popups! 😂 I'm only joking, of course...
• Movie Studio

  One answer, on 2/12/2026

  RE: Can anyone recommend a decent Video Editing Software
  @David-Rosingana Welcome to the Magix user to user forums. Which Magix video editing product do you own? Magix Video Pro X will allow inter-frame line-up, your free hand; I'm guessing (because I have no experience of it) that Vegas Pro might do the
• SOUND FORGE

  4 answers, most recent on 3/18/2026

  RE: Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18
  Thank you SP. Yes indeed. We edit mp3 files. I´m going to check this option. Thank you much!  
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @johnebaker @AAProds +1 for what Al says. Thanks for the concise info John, I understood that. AndyW
• Movie Studio

  16 answers, most recent on 2/25/2026

  Can't get Red Text
  V. 24.0.1.249 (UDP3) (Using Movie Studio for the first time on Windows 11 - and on a new Dell Tower.) In the Title Box, I'm not able to get text to be Red. I tried different combinations with Red, Red & Yellow, but the closest I can get to red
• Movie Studio

  5 answers, most recent on 12/18/2025

  RE: Template/Basic Intro/Outro issue when inserting to video
  How do I insert a Text Box for a caption in the Intro?
• Music Maker

  4 answers, most recent on 5/21/2026

  RE: Beatbox not working
  @Michael-Mitchell1189 I believe beatbox was developed to be controlled by hardware controllers such as the Novation Launchpad, which was bundled with Music Maker a couple of years ago.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, Movie Edit pro/Movie Studio/Video Deluxe have always been flaky with MKV imports, in fact, in my case, more often than not they don't work. Magix can't deal with the MKV format, even though the video itself is probably just plain
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 @johnebaker Just for "completeness" of information, I'm running the 595.71 drivers. Jef
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I read a comment on Reddit some weeks ago from a former support staff member who worked for 10 years at Magix. In December they get like 80% of their yearly support request volume, because all kinds of users want to finish their yearly