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This a repeat request for assistance. I am using Sound Forge Audio Studio 17, which I purchased a few weeks ago, to digitze my cassettes and LPs. I recorded a 90 minute cassette, and followed the instructions from the vinyl restoration tool. I used

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest

Movie Studio

12 answers, most recent on 4/9/2026

RE: How to stop Magix trying to force me to install Travel Maps everytime?

@Apollo89x . . . . I didn't bother responding to what you wrote as I've already fixed the pop-up issue myself . . . . Common courtesy would dictate that you respond with the fix you applied to help others in the future. John EBForum Moderator Ok

Movie Studio

2 answers, most recent on 2/19/2026

Activating the "Extra" (included) effects packages in Movie Studio 202

I have tried contacting NewBlue, proDAD, and Magix for support (the latter cannot even create a support ticket - "The support request could not be saved."). I bought Magix Movie Studio 2024 Suite on 29 December 2025. I have today (18th Feb 2026)

Movie Studio

8 answers, most recent on 3/13/2026

RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??

BTW, proDAD Hide is a standalone program, not a plugin, even though it can be downloaded from within the program if purchased. John CB So this is yet more deliberately misleading & false advertsing by the xxxxxx who run Magix!!As they claim in

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.

Off topic

One answer, on 1/27/2026

[Closed] Non-existent technical support

It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.

Rescue Your Videotapes!

7 answers, most recent on 12/19/2025

RE: Lines in digitized VHS

@MovieEditorr HI The better quality from the second VCR, suggests the other one has either worn heads, and/or misalignment as I posted in my comment which has disappeared (!!). . . . . Maybe next model of MAGIX Video Saver should include signal

ACID

3 answers, most recent on 1/1/2026

Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home

Happy new Year everyone. I need the original ExpressFX Reverb DLL that ACID Pro 8.0.12 (Build 26) normally installs via DLM. On my fresh Windows 11 Home 25h2 installation, the DLM fails to initialize, and therefore the ExpressFX Reverb plugin is not

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@px41 Apparently, you registered SF 18 Pro under a different e-mail address under which you purchased it. Otherwise it would be listed in your customer account. This also explains Error -24. It could be as simple as a typo you made back when

SOUND FORGE

4 answers, most recent on 3/18/2026

Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18

I am writing to report a persistent and critical technical issue with Sound Forge Pro 18 that is affecting five (5) different studio setups under my management, all running licensed versions of the software. The Setup: CPU: Intel Core i7-12700 (12th

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it

SOUND FORGE

4 answers, most recent on 2/1/2026

RE: Extraction de pistes CD

@Daniel-AUMIOT Voici deux points à vérifier. Premièrement, assurez-vous de ne pas enregistrer de fichiers dans un dossier synchronisé avec OneDrive. Windows tentera de les télécharger automatiquement sur le cloud, ce qui peut entraîner des

Video Pro X

9 answers, most recent on 1/20/2026

RE: No output option at 100fps for 4k-100fps video

@tom_frank Hi In addition to Marc's comment, VPX 17 maximum framerates for 4K UHD (3840*2160) export is 60 fps for h.264/AVC , h.265/HEVC and AV1 (AV one). Note: A graphics card with a video decoding/encoding module that supports decoding/encoding

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

So what about SF Pro18. Does anyone know if it has issues like SF Audio Cleaning Labs 1 thru 4.??? Should I just drop SF all together. Sadly, I purchased the upgrade to SF18 PRO and it's unusable. I sent a message to Support via the website a

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x MS re-names every new import to the name of the last saved project! As you have been told, no, it does not. Putting a video clip, an image or an audio clip on the timeline does not change the Project name or the Movie name, and the