• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  I will try to answer your questions later. I dealt with this issue by splitting the original movie in half and burning each half on separate discs. Each disc plays normally now.
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  @rickduley Rick, I typed "popup" into the search bar on the Support page and one of the returns was this: https://www.magix.info/us/support?question=371856&category=0&title=how-can-i-remove-ads That might help you.
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Was it sufficient to have uninstalled Nvidia or do I need to reset it at 581.8 . . . . Uninstalling the App would not affect the driver that is already installed, try downloading 581.80 and install that. John EB
• Music Maker

  10 answers, most recent on 12/16/2025

  RE: [Closed] MMM Crashes/Freezes at every start
  @David-M-Turner OneDrive has been known to cause all sorts of problems with both audio and video editing programs. BUT, this thread was started in 2018 and its most recent post, prior to yours, was from 2022. Please do not resurrect such old
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron Hi . . . . I have Royalty Free Licenses for the Tracks I've made . . . . A 'Royalty free' licence, is one that you do not have to pay a royalty fee to use, this is the standard licence you get with the program, it does not allow you to
• SOUND FORGE

  One answer, on 2/26/2026

  Sound Forge 17 will not launch
  I have been trying to install Sound Forge 17 on a new desktop, and it will not launch after I register it. I have already deactivated it on my previous computer.
• Off topic

  160 answers, most recent 8 hours ago

  RE: Magix support has not responded to support tickets for months
  And to think I just made another purchase expecting the same support I used to get. Now I am worried because I have submitted a Technical Request an hour ago. 😒😒
• Movie Studio

  5 answers, most recent on 6/5/2026

  RE: video deluxe - video export are setting stored anywhere ?
  @spuddy13 You can save your export settings. Here are mine: After you've set up your export, click the floppy disk icon (in red) and you can save the settings. Choose the "Export Preset" option. To reuse, just select your saved preset from the
• Off topic

  160 answers, most recent 8 hours ago

  RE: Magix support has not responded to support tickets for months
  @emmrecs @johnebaker @SP. @SP. Had mentioned that he could not message Tom earlier on in the post and asked me to message him on his behalf to deal with his support issues. Stephen Forum Moderator
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @Theuns-Serfontein Hi Please do not post Google Meet codes or any personal/confidential information in the forum, which is open to the public. I would suggest you create a new Meet code, the link you posted here may be compromised and should not be
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @Theuns-Serfontein Hi Theuns, I downloaded and opened your png file in Travel Maps and quickly added 20 locations. No problems encountered. If you want to get together on Google Meet, send me a PM with the code. I'm in Eastern Canada (Quebec), so
• SOUND FORGE

  8 answers, most recent on 4/8/2026

  RE: Magix Sold Sound Forge!
  @Endre-Nagy Magix will keep supporting the legacy software (everything that's been released prior to 2026). Supporting here just means that you can download and install it. They will be no bugfixes or anything like that.
• Off topic

  40 answers, most recent on 1/26/2026

  [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Photostory

  2 answers, most recent on 4/27/2026

  RE: Order Number removed by Moderator
  @Theo-Min Hi, Further to what Jeff indicated, "Plus" is just Photostory Deluxe "plus" Photo Manager and possibly PanoramaStudio 4 Lite. I'm not sure about PanoramaStudio, but I received it with Photostory Deluxe 2026. While Photo Manager is an
• Video Pro X

  2 answers, most recent on 3/30/2026

  [Closed] Vegas 23 VCRUNTIME140_1.dll - can't start
  Hi! I was using V23 Build 356 in saturday and everything works great. After I finish movie I just turned off PC and didn't used it until now.Now I have VCRUNTIME140_1.dll error when I try to start V23. I uninstall all Microsoft Visual C++
• Movie Studio

  7 answers, most recent on 3/24/2026

  proDAD VitaScene V5 PRO
  Greetings, Back in November 2023 I bought MAGIX Movie Studio 2024 Suite with Vitascene 5 as an addon. I used it on rare occasions to give atmospheric effects on some old clips. It worked as expected but I thought that for what I do it's too
• Web Designer

  8 answers, most recent on 4/4/2026

  RE: I designed a website using Xara Web Designer Premium
  @andrew-s3504 Hi In addition to @emmrecs comment re Xara, please do not resurrect old topics, this one is 5 yrs old, and the OP has not logged in since. John EBForum Moderator
• Movie Studio

  2 answers, most recent on 4/26/2026

  RE: Mousewheel scroll direction
  @Jim-Rollinson Hi There is now way to change the mouse scroll direction in program. Depending on your mouse make/model, it may have configuration settings that you can edit for different actions. Have you considered using a 'Shuttle' device? I use a
• SOUND FORGE

  One answer, on 1/15/2026

  HELP! i got charged for audio studio 17 upgrade but never got license
  I have reached out twice now in the last few days through support and havent got any resolution. please help!
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @browj2 well, it is working in the two programs that support OFX, Davinci Resolve Studio 21 and Vegas Pro 2026. You can do whatever you want with it. This is Resolve Studio 21 Edit page. The Effects Browser is the same as in Vegas. This is how it
• Movie Studio

  12 answers, most recent on 12/22/2025

  RE: SPLIT WHILE PLAYING WITH LETTER T
  Regrett to have bought magix 2026 - i had magix 2023 and had the option of cutting on the fly or on the go - hope there's a refund from magix 😭😭😭
• Off topic

  160 answers, most recent 8 hours ago

  RE: Magix support has not responded to support tickets for months
  Had this stupid error for the past few days and had no response other than a bot , Im thinking of reporting them to be honest.