Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Steven-Wooten Hi Steven. It's a user to user forum with little to no input from company staff members. Even the mods here are users, not employees. I personally would be very wary of anyone taking control of any personal device which is effectively

Video Pro X

2 answers, most recent on 3/13/2026

[Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video

Hi community and Magix, I recently up graded and built and new computer. Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based

Movie Studio

2 answers, most recent on 2/19/2026

RE: Activating the "Extra" (included) effects packages in Movie Studio 202

Mental meltdown - it looks like I bought the "2025" version last Julty, so I'll see if upgrading to that will help. Cheers, Cliff Edit for PS. "Upgrading" to 2025 seems to have fixed my NewBlue woes. Howevere, proDAD seems to be anything but

Off topic

160 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer

SOUND FORGE

One answer, on 1/1/2026

I cannot record on Sony sound Forge Audio Studio 9.0.

I cannot record on Sony sound Forge Audio Studio 9.0. I chose windows Classi Wave Drivers, under Default Playback Device, I chose Speakers Realteck Audio, under Default Recording Device, I chose Microphone REalteck (Audio) but I still cannot record,

SOUND FORGE

11 answers, most recent on 4/14/2026

RE: Welcome window keeps popping up on startup

Hello again, I followed the instructions and got to the correct prompt. I changed the value on "Force Single Instance Behavior" to 'TRUE'. However, the 'apply' button was not highlighted for me to enable it, only the 'OK' button. Any other ideas you

Rescue Your Videotapes!

3 answers, most recent on 1/10/2026

RE: Hi8 Blue Screen

@AAProds Thanks for the response. I’ve tried connecting the camera to the TV using the same composite cable and I’ve no picture on there either so it looks like that’s the issue. I’ll order another one and hopefully that will sort it. Thank you for

Off topic

8 answers, most recent on 5/12/2026

RE: Software Specifications

Oh well.... if you click on @PATIENT-X link, you will see the 3 dots. But going to the main Magix site, nope, they aren't there Not very helpful for any prospective customers. @johnebaker, @PATIENT-X are you able to bring this to the attention

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at office@rmep.li or office@rmep.com. I did send these email accounts a message with the question of how and

Movie Studio

7 answers, most recent on 4/10/2026

RE: cant download extra content

Hi, I have just installed Video Deluxe 2026 Ultimate, but I only have the Premium edition. In 'About Magix Video Deluxe', it confirms that I have the Premium edition. I have redeemed the coupon code, but cannot find the Ultimate pack. I cannot find

SOUND FORGE

11 answers, most recent on 4/14/2026

RE: Welcome window keeps popping up on startup

Hi again. Well, that seemed to do the trick. I disabled my security/firewall, then reinstalled SF, re-enabled security and launched SF thru 'Run as Administrator' tab. So far it's working like a charm. I am having no issues at all. I thank you for

Off topic

160 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

@david-simms Hi This topic is about Magix support not Music Maker, your post has been hidden. Please repost your question in the correct section of the forum, when you click New Post top of this page select in the Category option box Audio, Music

Movie Studio

One answer, on 1/14/2026

[Closed] Sucking, suck moive studio 13

Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, A relative of mine who knows about programming is helping me by reviewing all the checks I have made as suggested by you. We have also changed the video card without resolving the issue. He has asked me to go back to the OneDrive issue: make

Movie Studio

One answer, on 2/9/2026

Voice Clone & Text to Voice

Am I correct that none of the MAGIX programs have a voice clone option? I see the hub and preset text to voices, but I would prefer to use my own voice by cloning it, and then be able to type text and create audio for my movies this way. Any

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

https://bigfins.com/music/Magix_n.png Uploads aren't working, so I put the image on one of my servers. I wasn't aware of this. It helps me understand why Magix does not reply to any tech support requests for the last 6 months.

Other products

4 answers, most recent on 3/9/2026

Movie Delux 2026 Feedback button goes to Patches, not to feedback area

Good day to you. I needed to add a suggestion, but the FEEDBACK button points to the wrong URL, so I've forgotten what I wanted to suggest. LOL. #ADHD train, I don't need help getting lost. Please fix this tiny issue for me. The link should point

Movie Studio

One answer, on 4/28/2026

RE: program won't open- frozen

@Juliette-Perez First, can we confirm that the product you have is "Video deluxe 2026 Premium"? Second, the "error" that appears; please take a screenshot of it and post the screenshot here, or at least quote the wording in full. Third, uninstalling

Off topic

One answer, on 1/27/2026

RE: [Closed] Non-existent technical support

@instrumentality Please post to the discussion in this pinned post. This will help to ensure that all similar issues are "kept together"! Thank you! This thread will be closed. JeffForum Moderator

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

I forgot to mention the other thing that they took out of ACL 4. ACL had a very useful 2 track feature which helped in making exact replacements in sections of audio. They now claim that cannot be done and have a high feature audio editor. ** They

Web Designer

One answer, on 3/5/2026

Trying to make printable order form

Possibly someone here can help. I have Web Designer + 25. Years ago I built an order form into my website (don't remember which Web Designer version) and I could not get my form to print properly. I asked Support, they gave me margin parameters,

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

Dear friends and especially Moderators at Magix.info forum side, As you may have heard already: See new Magix announcement. Important Update Regarding our Product Portfolio https://share.google/50Lda8nrA3W894TqX Stephen Yes, Vegas Pro, Acid, and

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, Computer specifications are now in my profile. Error message when attempting to install Magix Photostory deluxe 2025: Error in module "ntdll.dll" (Load address 0x0000FFA53180000) at address 0x0000FFA532E75CE (Exception 0xc0000005 "Access

SOUND FORGE

15 answers, most recent on 1/2/2026

RE: mouse won't click properly in sf 18 waveform

since double-clicking doesn't work in 18 It does work.. sort of.. you just have to double-click really really fast. As I recall, this annoying issue started with SF-16 and was never addressed and adjusting the click speed in the OS settings does not