Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Movie Studio
8 answers, most recent on 4/10/2026
RE: -14 error

@lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering

Video Pro X
3 answers, most recent on 3/17/2026
add-ons

Hi, I've encountered some issues and uninstalled and reinstalled MAGIX Video Pro X17. Unfortunately, when I try to reinstall the proDAD add-ons, it says they're already installed. How can I fix the problem of reinstalling the add-ons?

Movie Studio
11 answers, most recent on 3/22/2026
RE: Cleaning a really poor quality video

@me_again Hi Andy. Assuming the CD's resolution is at best 640x480 and you have upscaled that to 1920 x 1080, I think that in itself would introduce problems with jaggies as well as moire. Maybe Al will have better insight to this when he comes

Video Pro X
One answer, on 1/11/2026
RE: "Mixdown - Please Update Your Graphics Card Driver"

https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card At the moment, it does not appear to be known when the problem will

Movie Studio
14 answers, most recent on 3/19/2026
RE: Separating Audio Tracks Video deluxe 2026 premium

@Tom-Essex Hi, I'm still not sure about what your problem is. Do you have multiple streams as indicated by @johnebaker? If so, it would have been helpful to have indicated that at the beginning as this is not something that most users have or do. If

ACID
11 answers, most recent on 12/30/2025
RE: [Closed] DLM manager fails to load on installation, so no built in plugins

SourceACID Pro 8.0 SummaryStopped working Date‎29/‎12/‎2025 09:14 StatusReport sent DescriptionFaulting Application Path: C:\Program Files\ACID\ACID Pro 8.0\acidpro.exe Problem signatureProblem Event Name: APPCRASHApplication Name:

Movie Studio
29 answers, most recent on 5/21/2026
RE: Fonts not displaying; can't use certain style fonts

I have same problem with Magix Video Pro X16 and Video Deluxe 16 Plus.Im trying use this font "Yanone Kaffeesatz" from Google Fonts: https://fonts.google.com/specimen/Yanone+KaffeesatzWhen I click Check mark the font changes to Arial...The font

Off topic
159 answers, most recent 3 hours ago
RE: Magix support has not responded to support tickets for months

Stephen, I wholly recognise that moderators cannot resolve the problem. That is why I took it to the Host. If you stop and think about it though, Tom isn't exactly supporting you either. Quite frankly you deserve better! You have admitted there that

Off topic
159 answers, most recent 3 hours ago
RE: Magix support has not responded to support tickets for months

@PATIENT-X Just to let you know, @Tom_Sp was able to help me out behind the scenes and Magix support solved my problem. Thank you also for helping me reach someone who could offer me support. I hope the users in this topic also get their cases

ACID
19 answers, most recent on 1/21/2026
RE: WAVES VST Plug-in inssue

here's the crash report.... Extra Information File: C:\Users\hp\AppData\Local\MAGIX\ACID Pro\11.0\dx_grovel_x64.log Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem:

Other products
2 answers, most recent Yesterday
RE: MP3 Deluxe 19

@Joseph-Selby To my knowledge this software was last updated in 2016 and has massive compatibility problems on modern Windows 10 and 11. Does it help if you run as administrator (right click on the desktop icon and then select the corresponding

Movie Studio
7 answers, most recent on 1/14/2026
RE: [Closed] why does FABS.exe need to run

You are right, and I have this problem too. Unlikely that Magix (now BorisFX) is going to do anything about it though. Still, the option to 'disable service on startup' in services.msc would be appreciated, as it would be preferential to only have

Movie Studio
13 answers, most recent on 5/15/2026
RE: MMS 2025: New AI Effects

@me_again @AAProds @johnebaker Hi, Have any of you had problems exporting with any of these AI effects as a major part of your video? I'm using VPX17. I have an 8 minute project with AI Sharpen on on much of the footage. Actually, the footage is

Photostory
15 answers, most recent on 1/28/2026
RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

Thanks, guys. Another problem, when I mouse over the timeline, half of the thumbs are blacked out except for the selected one and the next moused over one (see the screen shot)

Photostory
2 answers, most recent on 1/13/2026
RE: photostory Deluxe 2026 - audio - missing codex

@czechwarmblood Can we clarify something? Is it only on playback of the exported file(s) that you receive the message that a codec is missing? And is the problem present in both the DVD and mp4 exports, or only the latter? If it is only the mp4,

Movie Studio
16 answers, most recent on 12/23/2025
RE: No video only sound

@me_again Hi Andy, The 32kHz Audio Sample Rate should not be a problem but, as @Marc-Goder and @johnebaker have pointed out, the fact that @Odd-Aagesen has a computer with a Snapdragon CPU is very much the issue here. Jeff

Movie Studio
2 answers, most recent on 4/20/2026
RE: Preview Monitor

@Horace-Morse Your post has been hidden because: It is irrelevant to this thread and so is considered to be hijacking behaviour MS 17 Platinum was not a Magix product. Had you raised a post specifically about the problems you were experiencing you

Movie Studio
4 answers, most recent on 12/14/2025
RE: Magix Hub

Yes I checked by shutting down antivirus and firewall. "Store" works, "Magix Hub" doesn't. This folder is located in "C:\Users\<login>\Documents\MAGIX\Video deluxe 2026 Premium\" and deleteing it was proposal to solve problem from Magix