• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  @ed-malone Welcome to the Magix user to user forums. First, please do not post ENTIRELY IN UPPER CASE LETTERS! Forum etiquette defines that as SHOUTING and so is liable to have other users ignore your posts. When you reinstalled MMM (which version
• Photostory

  One answer, on 5/9/2026

  RE: Program hang
  @James-Warters Hi In order to help you with this issue we need more information: Do you log in to the laptop with a local user account, or a Microsoft account? If a Microsoft account and you are using OneDrive, this may be the cause of the issue.
• Music Maker

  7 answers, most recent on 12/16/2025

  MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
  I purchased Magix Music Maker 2026 (ULTIMATE) but It only sent me the link to download the premium version. I was also supposed to get access to ALL loops but this is not happening. I have already installed the premium so I need to know how to get
• Movie Studio

  2 answers, most recent on 4/26/2026

  RE: Mousewheel scroll direction
  @Jim-Rollinson Hi There is now way to change the mouse scroll direction in program. Depending on your mouse make/model, it may have configuration settings that you can edit for different actions. Have you considered using a 'Shuttle' device? I use a
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else.  I googled for a good 7hrs and found no threads on any site that could help me either.
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  @mary-o If you changed the setting to TRUE and it's still TRUE after restarting the app, the setting was applied. Then that's not the problem. The settings just prevents the application from opening multiple times if you open multiple audio files. I
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 It is highly unlikely, I think, that you will receive any sort of reply until at least next week, i.e., after the New Year holiday. JeffForum Moderator I already asked them for a refund 3 weeks ago. Not a single response other
• Video Pro X

  3 answers, most recent on 3/27/2026

  RE: Program Settings irritations
  @John-Elmer Hi, 1. The File Open is Ctrl+O, not Ctrl+Q. No, unfortunately, at least I have not found a way. You will still have to click on Open on that "splash" screen. Did you try turning off this screen by clicking on the settings gear at the
• Movie Studio

  One answer, on 4/28/2026

  RE: program won't open- frozen
  @Juliette-Perez First, can we confirm that the product you have is "Video deluxe 2026 Premium"? Second, the "error" that appears; please take a screenshot of it and post the screenshot here, or at least quote the wording in full. Third, uninstalling
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: YouTube uploads
  @NuT_CrAcKeR The following advice is just from my experience as a user. You can also ask support at infoservice@magix.net, but they are currently very slow when it comes to responding to user requests. If your music is made completely by yourself,
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @idd-2016 Hi I know of only 2 mainstream video editors which support OpenGL 'shader injection', and neither of them are Magix, or former Magix, products. Other software such as FFMPEG and Blender can utilise GL Transitions with video. Looking at the
• Photostory

  One answer, on 4/23/2026

  RE: Loss of orientation in Slideshow Maker 2
  @Peter-Widt Hi The issue you are having would suggest the images are from a mobile phone and were taken in different orientations, ie some are vertical (portrait) and others horizontal (landscape), or if from 2 different devices, one of is a mobile
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: YouTube uploads
  Hey SP. Thank you very much for such an in-depth explanation.It's a shame it's not easy-peasy to simply add my music for others to hear. There's always some sort of catch. There's no money related to my music as its only a hobby. My music has been
• Movie Studio

  One answer, on 4/18/2026

  RE: impossible de l'nstaller pouvez vous m'a
  @dominique-b5692 Quel message d'erreur s'affiche ? Le téléchargement est-il bloqué à 0 % ? Dans ce cas, il est fort probable que votre pare-feu ou votre antivirus le bloque. Le téléchargement devrait fonctionner correctement si vous utilisez
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @CubeAce Hi Ray, If you have a soldering iron, there is no reason you can't wire a mono mic across a stereo jack or whatever connection you are using. If you don't have a soldering iron there are stereo to mono audio connectors you can buy to put
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Here is a link to the Vegas forum where a Vegas developer discusses how/why Magix dropped all support for Sound Forge, Acid and other products. The forum moderator hid my initial comment and asked me to provide a direct link. Since it is in a
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron So, I am able to create a Licence Document with the Game Dev who brought the Track I made using MMM ? As @SP. advised, the only way you can check whether this is possible is to contact infoservice@magix.net and ask for a definitive answer.
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Hello @AAProds , is your Magix Video Deluxe 2026 up to date? If so, you might be experiencing problems with NVENC H264 (AVCHD). Exporting should be smooth with NVENC H265 (HEVC). The number of affected users is small. It seems only a small number of
• Photostory

  One answer, on 5/9/2026

  Program hang
  Photostory Deluxe 2025 hangs at the intro screen and Task Manager has to end the program. Very annoying as the splash screen insists on running on top of other apps. I had no problem with the previous iteration. Running 64 bit Win11 Pro v. 25H2 on a
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Movie Studio

  12 answers, most recent on 12/22/2025

  RE: SPLIT WHILE PLAYING WITH LETTER T
  @Aamer-Bader Hi . . . . while running the video T key isnt cutting the video - pls guide what to do . . . . As you have already been advised cutting, while playing the video, using the T key is not possible. If you do not provide answers to the
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  The problems are still here. "NTDLL.DLL" is reported to crash, however that is not really the problem, it is the result of the problems, I have learned reading many many forums and threads.Using Video Deluxe Plus, Acid Pro 11. Updated to latest
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  @Skyline_UK Hi . . . . I had to make my own jpg of a coloured rectangle and then import it . . . . I make my own if I want rounded corners, or other shapes that are not in the set that come with Movie Edit Pro, Movie Studio, Video Deluxe and Video
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest 591.xxx