Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Kristina-Pakhomova Which error? Generally, if you want to pay with a credit card you need to have a payment provider that offers multi factor authentication (3-D Secure).

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@SP. @Tom_Sp Hi I cannot reach Tom or get a response now. I tried my best, I generally monitor the media section. Stephen Forum Moderator

SOUND FORGE

4 answers, most recent on 3/18/2026

RE: Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18

"Options> Preferences> General"btw, welcome to the Magix Sound Forge users community @sysadmin-Radiounav

Music Maker

16 answers, most recent on 3/30/2026

RE: Loops Unlimited

@Hermesf To my knowledge the only way to contact sales support is infoservice@magix.net or shop@magix.net. But generally, if you haven't cancelled your subscription at least one month before the renewal date, the renewal is valid

SOUND FORGE

13 answers, most recent on 12/14/2025

RE: sound forge 16 glitching audio problem is back after upgrade

I also had clicking and popping noises, but the following helped resolve them. Thank you so much. > Enable "Always proxy compressed formats" (Options> Preferences> General")

SOUND FORGE

8 answers, most recent on 2/28/2026

RE: Sampler tool not working in SF 18

I've just upgraded to Sound Forge Pro 18 and am encountering the same issue. The sampler tool is not working. No errors are generated, just nothing happens at all when trying to open the tool. I've also just opened a Magix support case.

Movie Studio

4 answers, most recent on 1/12/2026

RE: [Closed] Computer IDD

@stephen-s4481 Computer IDs are generated by the software itself. But this only works for very old software, usually released before 2014. In 2014 serial numbers starting with P3 were introduced. These cannot be activated with a Computer ID.

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue

SOUND FORGE

7 answers, most recent on 4/2/2026

RE: soundforge 17 error

Hi @Frederick-Hicklin, are you downloading the MP3 to your PC and then opening the file in Sound Forge? Does the same behavior happen with PCM (wave) files?You could try enabling 'Always proxy compressed formats'. in the "Options> Preferences>

SOUND FORGE

No answers, created on 12/15/2025

Plugins shows a same generic control panel instead of a dedicated GUI

a new SF18 pro suite, built 21 installation.Windows 11, 32GB Ram.SF built in effects works perfectly.All other plugin effects are detected and listed correctly.The problem:When open any plugin effect, I get a generic single slide plugin window

Off topic

159 answers, most recent 4 hours ago

RE: Magix support has not responded to support tickets for months

I purchased Sound Forge Pro 18 at Walmart Online. The voucher code does not work on Magix website. I've emailed twice with no response other than the ticket was generated. The website says 2-4 days for a response, but it's been over 10 days. I want

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email

Movie Studio

6 answers, most recent on 2/7/2026

RE: [Solved] Background app from Magix

@me_again Hi Andy, A long time ago, MEP used the Firebird SQL Server (FABS) to connect to the database created using PhotoManager and MP3 Deluxe, I believe. If you added files to the database and categorized anything, they would show up in MEP under

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: Sound Forge Pro 18 - can't change bit depth to 32

@David-Rees Does this problem happen with any WAV file? For example, if you create a new file and fill it with the noise generator, does changing the bit depth also cause the volume to deteriorate? If other files aren't effected, maybe it has

Music Maker

8 answers, most recent on 5/30/2026

RE: Licence Document

@Ward-Ron First of all, we are not Magix staff, so you need to contact support directly for a definitive answer. You can find the license here: https://producerplanet.com/pdf/royalty-free-commercial-license-en.pdf Generally, there is always the

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: Sound Forge Pro 18 - can't change bit depth to 32

Thanks John. This client had me doing a bunch of work that involved pitch and time stretching audio that they recorded on their end. My general procedure before I use algorithms to manipulate audio like this is to upscale the audio, perform the

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

Yes, only a few users have commented on the issue so far.Nevertheless, I think that it is a general problem in the configuration mentioned (latest version of the 2026 Magix software with the latest Nvidia driver).Let's hope it gets patched soon.In

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

@John-Wurm If you see a preview you are basically good to go. Have you tried to record with another software, for example OBS https://obsproject.com/ or the new trial version of Magix Video Deluxe or Magix Vegas? Maybe the software version of Rescue

Off topic

159 answers, most recent 4 hours ago

RE: Magix support has not responded to support tickets for months

@SP. @Tom_Sp Hi The main problem was PayPal payments issues in general where users did not receive their serial numbers which as you stated I brought to the attention of Magix and is currently being dealt with. This was a PayPal technical issue. The

Off topic

159 answers, most recent 4 hours ago

RE: Magix support has not responded to support tickets for months

To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

@David-M-Turner the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time OneDrive is rather notorious for causing this type of error! The general advice for users

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue Good to