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@artur83 Hi You cannot install the Extra contents because they already installed, see your second image. For 3rd Party add- ons, the email with your order confirmation and serial number may contain links to download and install, or under the Effects

SOUND FORGE

4 answers, most recent on 2/6/2026

[Solved] Sound Forge 10 Serial Installation on New Computer

I have Sound Forge 10 installed on one computer, but I needed to format it. Now when I try to activate the license, it says the site no longer exists. On the Magix website, it shows that this license is already installed on another computer. How can

Audio Cleaning Lab

5 answers, most recent on 3/4/2026

[Solved] Download fails for Audio Cleaning Lab MX

I bought MAGIX Audio Cleaning Lab MX in 2012. I need to reinstall due to a hard drive change on my computer. As soon as it starts downloading the installation file, the installation manager stops and the screen disappears. If this software is not

Rescue Your Videotapes!

3 answers, most recent on 12/30/2025

[Solved] MxDownloadManager.exe crashes when trying to download Version 7

I have a license for the Maxic Video Saver 7 and want to install it on my new pc,but downloading the "Installer" and running it fails. It won't download anything.I need a link to a full version as I as of now can't find the installation cd

Movie Studio

3 answers, most recent on 12/18/2025

RE: [Solved] Can't activate video delux 2026

@FIA2008 Error -14 means you enter a valid serial into the wrong product. Since there are different editions (Plus, Premium, Ultimate, Subscription and so) you need to make sure you installed the correct version of the software, otherwise you'll get

Movie Studio

8 answers, most recent on 3/13/2026

[Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??

I have Video Deluxe Plus (2026)...However when I've gone to Extra Effects | Plug-Ins=I get a dialogue box saying "A video effects plug-in could not be found".Then it goes on to say that this is probably because no plug-ins are installed.When I have

Video Pro X

2 answers, most recent on 12/27/2025

[Solved] Can not install additional components - extra content.

Hello, I have purchased Video Pro X17 Ultimate edition. I have activated coupon codes, but I still can not install additional components. Have anyone experience such issue? I have wrote to Magix support, but they arent' responding. Best

ACID

7 answers, most recent on 4/25/2026

RE: [Solved] Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11

Finally figured out the problem. After installing and uninstalling several legacy versions, it turned out version 13 of the Waves plugins included the vst 3s and the others didn't for some reason. Everything is working as usual finally! Stinkin

Movie Studio

8 answers, most recent on 4/10/2026

[Solved] -14 error

Getting a -14 error when attempting to install Movie Studio Suite 365 on new computer. Have no other active activations. So far only getting automated responses from Magix. Suggestions? Only antivirus is Windows Defender. Did try turning it off. No

ACID

16 answers, most recent on 4/27/2026

RE: [Solved] ntdll.dll - ACID doesn’t start

@Szymon-Barabach, what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64)

ACID

One answer, on 6/8/2026

Error -2147163964 Acid Pro 11

Error -2147163964 Acid Pro 11 Acid Pro 11 downloads but will not instal - crashes at the end of installation. Disabled antivirus - no difference First time it said a windows update was due, so restarted & then it refused to instal

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

Used the Microsoft installer to remove Visual Studio. Rebooted. Ran the Music Studio updated again, and again it fails to install Visual Studio. So Still no update installed.

Movie Studio

8 answers, most recent on 4/10/2026

RE: -14 error

@lighthope It just gives me the same programme I have already downloaded and installed. Are you sure? Did you download and install it? Yes. I downloaded it and installed it. Error -14

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@Olec, "broken installer" for 18 or 15 and do you mean you cannot install using the install manager or the unpacked .exe installer for the main SF application? .. which would still be in your 'Documents> MAGIX Downloads' folder if you did not

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@Olec, "broken installer" for 18 or 15 and do you mean you cannot install using the install manager or the unpacked .exe installer for the main SF application? .. which would still be in your 'Documents> MAGIX Downloads' folder if you did not

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: [Solved] Unable to Activate SF18 Pro after a reformat of my computer

I wanted to thank everyone for their contributions as I received a response from BorisFX support after reaching out earlier, who through internal chanels helped correct the issue with Magix. My email account was re-established correctly and am now

Movie Studio

8 answers, most recent on 4/10/2026

RE: -14 error

@lighthope It just gives me the same programme I have already downloaded and installed. Are you sure? Did you download and install it?

ACID

7 answers, most recent on 4/25/2026

[Solved] Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11

Longtime user of Acid Pro 11 here. My Waves plugins like J37 Tape, Api-2500, Puigtec, etc. plugins were all working great up until today when I just purchased 1 new Waves Plugin (today), updated my other ones on Waves Central and now none of the

Music Maker

One answer, on 3/7/2026

It Keeps Telling Me To Load Up Installation CD

I have an older version of Magix Music Maker and was trying to put it on my new laptop. I installed it, but when I try to open program, I keep getting a message to reload installation CD Rom and restart program. Why is this happening?

Movie Studio

6 answers, most recent on 2/7/2026

[Solved] Background app from Magix

Greetings, I'm confused again. A few weeks agok this topic (https://www.magix.info/us/forum/why-does-fabs-exe-need-to-run--992593/#ca2002524) was resurrected. I would have posted this query there but as I can't I won't will I? 😇 In it, after

Samplitude

3 answers, most recent on 1/19/2026

RE: [Solved] Samplitude keeps crashing with ASIO4All

@psychojosh13 Do you use the newest version of ASIO4ALL? You can reset the program settings of Samplitude via its Help menu. If I remember it correctly the menu entry is called "restore default behavior". Be aware, in case you have custom shortcuts

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

I had the the installer from Microsoft to Install the correct version of Microsoft Visual Studio redistributable. Downloaded from Microsoft. Running that gives the option to repair the current install ( which I tried and it didn't help with the

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

@stuart-cassie I suggest you check if the C++ 2013 Redistributables are still installed on your system. This would explain why the install of Acid still fails.

Photostory

3 answers, most recent on 3/19/2026

Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

Hi everyone, I recently purchased Photostory Deluxe 2026 and Photo Manager Deluxe on March 11, 2026, but I am unable to install either program. When I run the installer, a window briefly appears on screen and then immediately disappears — the