• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @johnebaker @kPeiffer Hi John EB, Thanks for that. I didn't think to open the Show All list. I managed to get it working and have replaced the code in my database with dynamic code that opens VPX17 or VDL2026, depending on the selection in the
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  @johnebaker Hi John EB, You had me worried there. I was wondering what those files were. I used the handover method; have never used the mixdown. Here is the first part of the EDL file for my latest tutorial on masking, starting from the number of
• Movie Studio

  5 answers, most recent on 7/3/2025

  RE: Video and Audio not synching
  @Zaza_from_Johor Make sure you're dragging the right edge correctly. You need to position the the "Stretch" mouse pointer on the right edge so it shows as the tape symbol with arrows pointing left and right. Don't try to drag on the fade
• Video Pro X

  9 answers, most recent on 6/26/2025

  RE: Difficulty Downloading Content Pack- Video Pro X17
  Thanks for coming alongside, CubeAce. You're a breatyour system. I've already loaded that and all the tick boxes are empty. Here's what I'm seeing under Extra Effects. There's the download icon for proDAD Hide V2 (which has already been downloaded
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Hi @Darryl-Mason, you might try deactivating and reactivating Sound ForgeYou can access this via the MAGIX Service Center.- Log in to your Magix account using the email address and password you used when SF was initially registered- Click on "My
• Video Pro X

  13 answers, most recent on 6/19/2025

  RE: plugin NewBlue Infinite Looks
  @Marvin-Mueller Sorry to hear about the problems you're experiencing (and you do seem to be the only person posting about ALL your plugins not working with VPX 16 - by the way, there is no such thing as the Premium version of VPX16, there is only
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  Cannot install my software on a new machine - no response to ticket
  [Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  All, I've uploaded a folder to Google Drive containing two files showing the issue. It's not really noticeable on my 60Hz monitor but on my TV (2019 LG LED, 200Hz refresh rate) the jerkiness problem is obvious. Another thing I've noticed: when I
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  @Billy-Green8845 @emmrecs @johnebaker Another thing that may help us to help you is if you can do a screen grab of your program's Device settings found under File / Settings / Program Settings / and open the Device options tab. You will see on the
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Jeff, thanks for the help, much appreciated. Yes, I have disabled the antivirus and also the firewall. Strangely, the problem occurred when I downloaded the latest X version, which did download, except that the pictures were blacked out, only a few
• Photostory

  5 answers, most recent on 9/24/2025

  RE: Slideshow glitches
  @Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  @Alfns I've just tried a similar action here and have no problems with dragging an object back over a previous object. MEP 2014 was a long time ago but I don't recall any issue with that version either in this regard. So, it seems to be peculiar to
• Movie Studio

  5 answers, most recent on 7/20/2025

  RE: MP4 problems
  @Anthony-Sferlazza Thank you! Now we need you to tell us a lot more about your computer: Operating System version and build; Type, Size and amount of free space on your hard drive(s); processor make and model; amount of RAM installed; GPU make and
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @Bol Hi Rob I am in the same boat as @CubeAce, wear and tear is not the issue, storage space is. My first 4TB backup drive is about 18 months old and is already 80+% full, after the current project which has 190GB of video and images, before I start
• Movie Studio

  3 answers, most recent on 10/29/2025

  Hardware acceleration affected by motherboard?
  Recently I had to replace a faulty ASUS Z490-P motherboard with a Gigabyte H510M board, having chosen the latter due to its compatibility with my existing RAM and CPU. I had a NVidia 1660Ti GPU in the original build, which I transferred to the new
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  Hi all, Small additional points: When I start creating the takes from all of the old material, they automatically show up in the standard Takes map. In the next step, when I trim and/or add effects to the take on the timeline, VDL automatically
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  You can view your currently installed version and trigger the download and installation for available updates in the start dialog of the software. My current version shows 32.1.0.18 on both the start screen and help > About. When I use "Update
• Photostory

  13 answers, most recent on 4/18/2026

  RE: zoom in templates
  @beck3157 Hi, Make sure that you are looking under fx and not templates. Have also uninstalled and reinstalled it, Do not do this unless instructed to do so as a last resort. The effects that you are looking for are installed with the additional
• Audio Cleaning Lab

  12 answers, most recent on 7/21/2025

  RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"
  I'm not saying they should be forced to support it - however, advertising standards (and therefore, I would expect, product pages on websites) should not be implying that the product is a fully supported product CLEANING AND EDITING YOUR RECORDINGS
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Bol Greetings Rob, I think there may be a little confusion here. I agree with you about the amount of information being confusing for "beginners". Iposted that link because it shows that the issue with MKVs created by Potplayer has been known about
• SOUND FORGE

  7 answers, most recent on 1/31/2026

  RE: Can't save sound recordings from vinyl rsestoration tool as mp3
  This a repeat request for assistance. I am using Sound Forge Audio Studio 17, which I purchased a few weeks ago, to digitze my cassettes and LPs. I recorded a 90 minute cassette, and followed the instructions from the vinyl restoration tool. I used