• Music Maker

  One answer, on 8/5/2025

  RE: Instruments
  @D305_CREATOR. No, you should still have access to them, as long as you use the same customer account. If they appear with a lock icon or you need to pay for them again I recommend you open the Music Maker program settings and click on the button to
• SOUND FORGE

  9 answers, most recent on 5/7/2025

  RE: Sound Forge Pro 18 failed to install Noise Reduction
  Yes, everything is there. I think I was just confused by the pop-up message during the install that said I needed to uninstall my previous version of noise reduction (given that this is a new pc). I have everything installed and working. I
• Samplitude

  One answer, on 1/6/2025

  RE: Can someone help me with the internal vocoder?
  Dear customer, please write a mail to prosupport@magix.net. Our support team will help you. With kind regards Your MAGIX Pro Audio Team
• Music Maker

  22 answers, most recent on 3/20/2025

  RE: New Install; Music Maker 2024 - Laggy and Crashes
  I don't know if you have this issue any longer, why are you using bitdefender when you have a perfectly good running antivirus and network firewall. All you have to do is to help yourself and learn to work them.
• SOUND FORGE

  One answer, on 7/1/2025

  Sound Forge Audio Studio 17 won't reinstall on my Windows 11 computer
  Recently had to reset my computer which deleted all apps. Now trying to reinstall the program. Error msg says: Voucher code invalid or already used. The code is valid and I don't understand the part about it being already used. Need help.
• Movie Studio

  2 answers, most recent on 11/19/2025

  RE: Unable to Install Magix Video Premium 2026 on Windows 11
  @Joseph-Hensley Welcome to the Magix user to user forums. First, it would seem from your screenshot that you are attempting to run 2 Video Deluxe installations at the same time, 1 for the Trial version and 1 for the non-Trial version. Is that the
• SOUND FORGE

  7 answers, most recent on 11/23/2025

  RE: sound forge17 plug-in (ARA 64bit)
  @Timbim There might be a workaround. Install the free Sound Forge Pro 18 trial and copy the audio_plugin_scan_server EXE files from the SF 18 directory to your SF 16 directory (make a backup of your files first!). This workaround already helped
• SOUND FORGE

  2 answers, most recent on 3/2/2025

  problems with serial number
  I just purchased SOUNDFORGE and received and email with download and registration instructions including the serial number. However - it simply will NOT accept the serial number given to me in the email. Please help.
• SOUND FORGE

  3 answers, most recent on 10/24/2025

  RE: SF Pro 14 is erroneously looking for ARA Waves plug-ins
  @joe-patti Like I mentioned, install the free Sound Forge Pro 18 trial and copy the audio_plugin_scan_server EXE files from the SF 18 directory to your SF 14 directory (make a backup of your files first!). This workaround already helped other users
• Music Maker

  One answer, on 2/22/2025

  Progam is really slow to open and then to open/save projects
  Can you please help. Just purchased this and it is so slow open and then to save or open projects, where it is not useable.
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @badbob Hi Which version number of Movie Edit Pro are you using, see under Help, About MAGIX Movie Edit Pro? The use of Chroma key on an image or video on track 1 of the timeline as shown in your images is unusual, what is the purpose of Chroma key
• Movie Studio

  3 answers, most recent on 5/28/2025

  RE: Does Movie Studio 2025 Platinum support HEVC?
  Thanks for the help and advice. I took the 'upgrade' offer and installed Movie Studio 2025, and was able to open one of the DJI Action 4 videos, no further fiddling needed. I haven't gone any farther, but will check out the tutorials when I get back
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  I updated to the latest windows update, I uninstalled the Video Pro 15 app and reloaded it. It now says the application has failed to launch due to it's side by side configuration is incorrect. I've had this software for several years and never had
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  Hi thanks for responding. It's on Windows 11 running gigabyte control center. I just started using a new PC with GCC for the Geoforce graphics, the app was working fine but when the controller prompted for a update and the app would no longer load.
• SOUND FORGE

  4 answers, most recent on 6/10/2025

  RE: SF18 in 1440p resolution looks blurred
  I'll have to keep SF 14 on-hand for now. Fortunately, multiple versions of SF can coexist on the same PC without issue.You are welcome Paul.Glad you got the display issue acceptable. I am happy to share my knowledge of the program and help out.
• Movie Studio

  10 answers, most recent on 4/20/2025

  RE: Magix Movie Studio 2025 TRIAL
  Hi Ray, I will try some of the things you have suggested but I must admit that some of the other things you mentioned I do not have a clue about. I feel like complaining to the builders of my PC that they should have offered a better replacement
• Music Maker

  11 answers, most recent on 3/26/2025

  RE: bought a soundpool and cant get it on to my music maker..
  @anthony-watters Sorry, but we are all users like you. This is a user-to-user from where we help each other. No Magix support staff is active here. Usually, you need to contact shop​@magix.net or infoservice@magix.net
• SOUND FORGE

  5 answers, most recent on 4/7/2025

  RE: Voice to speech suddenly stopped working
  @Jimrin I don't know. Maybe you're correct and there is some problem with your subscription. I suggest you contact customer support at infoservice@magix.net for this because we are just users like you and cannot help you with subscription problems.
• Movie Studio

  9 answers, most recent on 10/17/2025

  can someone help me remove dog barking and a car racing up the street
  i filmed a great interview and during filming in the summer the owner of house opened windows it was only at edit time i heard the dog and car. it would be good to tone down or remove them i tried dimming the frequency of dog in graphic
• Video Easy

  One answer, on 4/18/2025

  [Closed] Will not let me finish downloading dialogs.
  Windows 10/ I have Vegas Movie 6.0 and it will not allow me to finish downloading my activation software. It cut out the moment I click on next when it ask me what language. Can you please help me.
• Movie Studio

  6 answers, most recent on 9/12/2025

  RE: Replacing music - Video deluxe 2026 Premium
  Your question has been hidden because it does not related to the subject the this thread, which is about replacing/deleting a music object. @johnebaker It might help if the title of this thread could be changed to reflect the OP's problem, rather
• Other products

  12 answers, most recent on 11/25/2025

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Barry-Wiseman Please remember these are user to user forums, not any contact for Magix staff so no-one who can help you is likely to see your post, sorry. Moderators are NOT Magix employees and we have no direct access to any staff member. Also,
• Samplitude

  4 answers, most recent on 3/31/2025

  RE: Audio objects disappeared in Samplitude prox suite build 24222 64bit
  Dear customer, please press the “Tab” button once. Does this help to solve the problem? If not, you can restore the visualization of the objects via “View - rebuild graphic data”. With kind regards Your MAGIX Pro Audio Team
• ACID

  7 answers, most recent on 9/22/2025

  RE: Waves L3 Multi- & Ultramaximizer V16 can't be added, but visible
  Hi, thanks for your ideas guys. Very kind of you! I tried what SP suggested; this didn't help. dray4co: your suggestion i'm not sure if i'm wrong but on the folder in ACID 9 i only have 4 files, while in ACID 11 i have 6 files (the 2 files i have