• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  The last one I had was the perpetual one, same exact one that the installer and the license checker don't like. So you have the perpetual license for SF-18? Does it install successfully.. but you cannot activate it? Does it show an error
• Off topic

  One answer, on 4/20/2026

  [Closed] Vegas Pro 23 will no longer Launch/Open
  Ok I purchased the full Vegas Pro 23 suite full price from Magix about 2 months ago, Has worked flawlessly now all of a sudden as of 4/17/26 the software will no longer launch/open, I have a project I’ve been working on and now I am stuck, Has
• Music Maker

  6 answers, most recent on 6/29/2025

  RE: No sound on VST instruments
  @Campbell-McMahan Ok. Have you tried restarting the computer? Please select the Restart option and not the Shut down option, otherwise it might not help. If you cannot select the ASIO driver after restarting, there could be a more severe problem.
• Music Maker

  16 answers, most recent on 10/3/2025

  RE: Plug-ins not working.
  @JustRaccoon Have you tried to uninstall it? You open Windows Apps and Features and uninstall Magix Content and Soundpools. There you can select the instrument that's not working. After it has been uninstalled start Music Maker again and redownload
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Does Music Studio simply close itself? Then check the Windows Reliability Monitor for errors. It will record a crash description for every crash. There might be some helpful information in there, for example in which DLL the crash
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  @stephen-logsdon Thanks for the screenshots. It might be helpful to enable View > Show > File Name Extension in the Windows Explorer. Then you should see that the name of the configuration file Videodeluxe in your screenshots changes to
• Movie Studio

  7 answers, most recent on 7/5/2025

  [Solved] Selected Aspect Ratio Not Exporting
  Hello, I am a little new with this program and I thought I had a good understand until I realized my videos aren't exporting the selected frame rates and "Video Settings" that I select at the starting of a new project. All my videos that I import
• Movie Studio

  11 answers, most recent on 10/27/2025

  balance sound level to be equal from two cameras/sources on final edit
  (I have MAGIX Video deluxe 2026 Premium)   i was on earlier and got help to remove dogs and cars from audio...thanks for that help :-) this is first movie i have used two cameras to do an interview with two people as the video switches the sound
• Music Maker

  7 answers, most recent on 7/24/2025

  RE: Installing Music Maker
  Hi, I have also been trying to download Music Maker Premium 2021 having changed PC's but the download in my service centre account is the 64bit free version and it does not recognize my serial number. Can anyone help me with this?
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Jeff, thanks for the help, much appreciated. Yes, I have disabled the antivirus and also the firewall. Strangely, the problem occurred when I downloaded the latest X version, which did download, except that the pictures were blacked out, only a few
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• Music Maker

  6 answers, most recent on 8/4/2025

  Help
  I pay 39.99 USD on July 8, 2025 for the new Music Maker 2026 for the upgrade from 2025 to 2026, but so far I have not received any response from you. I paid through a PayPal account . This is not right from you.
• SOUND FORGE

  3 answers, most recent on 6/23/2025

  RE: Problems with Double Clicking in Sound Forge Pro 18
  Thank you for confirming that I'm not crazy. What a dumb and weird bug. Also thanks for the "(Ctrl+Shift> Left/Right keys)" suggestion. That works much better that using Right Click>Selection. I really appreciate your help!
• Movie Studio

  3 answers, most recent on 1/13/2026

  Settings - CPU or GPU - Video Delux Premium 2026
  Hi everyone I have a high end CPU - AMD Ryzen 7 9800X3D 8-Core Processor 64gb Ram Geforce RTX 3080ti GPU Should I leave the settings within the program as is with the GPU or change it to my CPU? With these specs what would help the program run
• Video Pro X

  No answers, created on 8/14/2025

  Help to download update 17.0.1.128
  I click in the link of the update 17.0.1.128 for Movie Edit Pro Premier, but it doesn´t download it or guide me easily to it. Could you be so kind to guide me to download this update?
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  You could try the unofficial infoservice@magix.net email, but that may not help these days with SF support being turned over to the Vegas team. This is actually the email that I did get the response to. The email that said "You're gonna need to
• ACID

  One answer, on 4/3/2026

  Acid pro 11 download installer not working
  Hi all, I understand Magix no longer own acid hence no reply to support requests and I`m hoping someone can help here as I need to install on another laptop and the installer will not download. I`ve a paid for version with legit serial and am so
• Photostory

  4 answers, most recent on 12/12/2025

  Inserting image
  New user, v25, attempt insert in storyboard using ctrl (Win11) and dragging onto sequence a gap opens but not big enough for image so it gets sent to end of sequence. I still struggle to insert on timeline so no help there. Trying to avoid wandering
• SOUND FORGE

  15 answers, most recent on 7/27/2025

  RE: Scripting question
  @PaulieT No problem. I haven't tried to get DLLs included into VS Code projects, so I'm probably no help in that regard before reading some stuff about how to do it. Besides that, if you have other questions, don't hesitate to ask.
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  I just nplaced an order for SoundForge Audio Studio 17, got an order confirmation but no email with link to download and serial to activate. I checked credit card company and there's a pending charge. Have I been scammed? How do I cancel the
• Other products

  One answer, on 6/14/2026

  RE: Magix Photo Manager Deluxe current version?
  @Gary-Sniadak Hi . . . . Help/About says it is version 13.1.1.12. Researching it, I found it should be version 16 . . . . You have the latest/last version. I suspect that you have found references to the old full name of the product which was MAGIX
• Photostory

  2 answers, most recent on 12/4/2025

  Not getting support only getting Ai
  I have always used Photostory But Now I can't use my Photostory 2025 I am not getting any personal help only AI when I ask questions . I had to get windows 11 and a New computer so My old Photo story couldn't so on it , so I purchased Photostory
• Movie Studio

  One answer, on 10/9/2025

  [Closed] DVD burning in Movie Studio Platinum 14.0
  When I burn a DVD directly from the program the first minute of playback freezes. When I export it to DVD architect, it works fine. I have no idea how long this has been happening. Has anyone else had this problem? I uninstalled and reinstalled, but