• SOUND FORGE

  9 answers, most recent on 11/25/2025

  RE: Sound Forge
  @Andrew-Rizko An error message like "it's already registered" comes up, if you enter a different e-mail address than the one Sound Forge is registered to. Have you made sure you entered the correct e-mail address?
• Video Pro X

  2 answers, most recent on 3/13/2026

  RE: [Closed] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  OK THANK YOU
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron First of all, we are not Magix staff, so you need to contact support directly for a definitive answer. You can find the license here: https://producerplanet.com/pdf/royalty-free-commercial-license-en.pdf Generally, there is always the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Rod-Devonshire As stated you need to raise your concerns in the Vegas forums. Thank you Stephen Forum Moderator
• Off topic

  2 answers, most recent on 12/21/2025

  RE: [Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22
  @RHRead The problem is that Magix support is currently very hard to reach. Here are many reports that they currently don't respond. You definitely need support to free up all licenses in your customer account. I suggest you try to get in contact
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood Like mentioned before, you need to make sure that the Focusrite ASIO driver is selected in the Music Maker program settings.. If you click on the Advanced button next to the driver selection you'll open the Focusrite ASIO control
• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  @joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you
• SOUND FORGE

  17 answers, most recent on 2/10/2026

  RE: serial number
  @Jana-McAlpin You are asking about a different version of Sound Forge Audio Studio to the one listed by the original questioner so should really have been placed in a new thread. However, since you are asking about a version produced before Magix
• Movie Studio

  3 answers, most recent on 12/18/2025

  RE: Can't activate video delux 2026
  @FIA2008 Hi . . . . I bought it some time ago . . . . Can you be more precise regarding when you purchase the software and did you use the download link in the email to install? John EBForum Moderator
• SOUND FORGE

  3 answers, most recent on 1/5/2026

  RE: SOUND FORGE Audio Studio 15 Steam Edition - Ozone 9 Plugins
  Thanks for information, i'm happy with you answer,if i have more question, i will ask it. You are welcome @dee-zee .
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  RE: Sound Forge 10 Serial Installation on New Computer
  Is your SF-10 registration listed in 'Magix Service Center> My Products'? You may have to use the same email address you used when it was initially activated through SCS.
• Video Pro X

  3 answers, most recent on 3/17/2026

  RE: add-ons
  Good morning, I need to download a copy of the invoice for the product purchased to submit to the consulting firm for the 2025 financial statement. Could you tell me how and where to download it? Thank you.
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson Doesn't the first automated response give you simply an AI chatbot response and tells you that you should respond again to get in contact with human support staff? Doing nothing will lead to a closed ticket, like you experienced.
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood The lower the buffer the more likely you'll hear clicks and pops due to lost samples. You can get an ASIO capable external USB audio interface which takes over the audio processing from the CPU. This is recommended for music
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope  It just gives me the same programme I have already downloaded and installed. Are you sure? Did you download and install it? Yes. I downloaded it and installed it. Error -14
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Jeff, thanks for the very informative letter. Will work on this over the weekend. You are, as Robert Burns once said "a gentleman and a scholar" ! The email I got is: ------------------------------- Ticket Number removed by Moderator Inbox MAGIX
• Audio Cleaning Lab

  One answer, on 3/28/2026

  RE: Cannot install Magix Audio Cleanic 2014
  @Christophe-BOUTONNET Please edit your post and remove your private information. This is a public user forum and we are all users like you and no Magix support staff is active here. You need to ask support at infoservice@magix.net for a direct
• Music Maker

  2 answers, most recent on 2/11/2026

  RE: I Need To Enhance MP3 Audio Files From LPs
  @Oka Suno pretty much sends them through an AI model and recreates the music from scratch. Their license agreement definitely doesn't allow you to upload music that wasn't made by yourself, so that's why you cannot upload such music there. If
• Movie Studio

  2 answers, most recent on 11/19/2025

  RE: Unable to Install Magix Video Premium 2026 on Windows 11
  Hi @Joseph-Hensley This is a user to user forum, so there is no-one from Magix staff here that can help you. At the top of this page you will see FORUM TUTORIALS MEDIA SUPPORT Click the word support and on the next page it takes you to, scroll to
• Samplitude

  One answer, on 12/23/2025

  RE: Can not monitor Playback to Monitors
  @D-Williamson There is a small button labeled Mon in the Transport console. You can right click on it to select a monitoring mode. Alternatively, press Y to open the program settings. In the Audio Setup settings, where you select the Focusrite ASIO
• Movie Studio

  3 answers, most recent on 1/20/2026

  RE: Cookie cutter proportions?
  @idd-2016 Hi, More flexibility would be nice in the Cookie Cutter, including the ability to draw masks. Other than using the matte that you used, you can simply use the white colour swatch as a mask, give it chromakey alpha, resize and move it where
• Music Maker

  7 answers, most recent on 2/11/2026

  RE: How to Change Hand to Cursor
  Thank you!
• Video Pro X

  12 answers, most recent on 5/10/2026

  RE: VST not showing up
  Thank you, after trying everything your advice solved my problem!