• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Hi, sorry for posting that personal information. I am not holding out much hope that tech support will actually answer my emails so I will leave the software and try alternatives outside of magix brand for now. Thank you all for your help, M  
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  @Matth Do you still have access to your previous installation of Sound Forge or was it uninstalled or is the computer no longer available? Your correct e-mail address should be shown under Help > About. This problem might be caused by either
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Music Maker

  3 answers, most recent on 8/25/2025

  RE: Music maker very slow since latest update
  @Silas-deJong If you need multiple seconds after each click before the program responds, there is something running in the background that likely has access to the Windows clipboard and stays in conflict with Music Maker. Like already mentioned,
• Web Designer

  One answer, on 10/2/2025

  My index page doesn't upload
  Hello, for the past two weeks I have been having problems with my index page, as I cannot upload it to the website. The other pages can be updated, but when I try to publish my index page, the result is a different page. Can anyone help me? (I'm
• Movie Studio

  One answer, on 1/17/2026

  [Closed] Stopped working. Reinstalled and now won't take Activation code
  Had for years Movie Studio Platinum. Used many times. New computer it was installed, but after one time it suddenly stopped. Even restarting computer did not fix so had to uninstall. In attempt to re-install it will take the S/N but authentication
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  Windows does not find drivers for the video grabber usb device
  Hi, my computer cant find the right driver for the Video Grabber usb device, and i think that is the reason why i see only bluescreen on the video saver app when i connect my VCR with the device on my computer. It is video saver 2023, bought few
• SOUND FORGE

  8 answers, most recent on 3/9/2026

  RE: Trying to justify buying Sound Forge 17 Pro
  @David-Warburton You could try and reinstall the latest V14 of Visual C++ Redistributables: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) This helped
• Other products

  4 answers, most recent on 3/9/2026

  RE: Video Deluxe 2026 | When I add a flag, would you open the rename bar
  When I add a red flag (chapter marker) to the video, it would be nice if the chapter marker rename bar opened up as soon as we place it. Right now, I have to right-click the flag to open the rename bar.   Sorry about that. I use it to remind me to
• Movie Studio

  8 answers, most recent on 7/29/2025

  RE: Text to Speech conversion
  @Pete-Lowland Welcome to the Magix users forums. TTS is available if you are a registered user of the full version of VDL 2026, via the MAGIX Hub tab in the app. I'm not sure whether STT is also available similarly, I don't currently have the full
• Other products

  One answer, on 9/16/2025

  RE: [Closed] Vegas21 crashes on startup(0xc0000005)
  @wang-ren Crashes in ntdll indicate driver problems. It could be your graphics driver or audio driver. Maybe try to reinstall those. Have you tried to restart the computer? Please select the restart option, not the Shut down option. Also try to
• Movie Studio

  8 answers, most recent on 7/15/2025

  RE: Movie Studio --> TO --> Video Delux
  @CLINT-DANBURY Clint, try emailing: infoservice@magix.net They should be able to help. I just updated to VDL 2026 Ultimate without issue and I can confirm MMS2025 projects do open OK in VDL 2026. 👍
• Movie Studio

  2 answers, most recent on 1/11/2026

  Reactivation problems
  Hi I have 3 Magix Movie Studio programs namely 2021, 2023 and 2025 My main hard drive (Drive C) just broke down, and after installing a new Hard drive and the the Magix programs I'm not able to register them. I get a message that stated that the
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  I just remembered. Here are a couple of log files of failed burns. https://1drv.ms/u/c/bb228147f3dd175d/IQD1e3Hw8s0QS629BqhsF15-AXLi-xhGOz8war7Id3NSokA?e=RF46uY Hope they help.
• Movie Studio

  11 answers, most recent on 10/27/2025

  RE: balance sound level to be equal from two cameras/sources on final edit
  Rob,   Currently in the gym I was so excited to see i had a reply   This forum great for help vis folk like yourself..this should save me hours of manual shifting... appreciate you time   Will try at home later   Thanks   Brian
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  @Billy-Green8845 I'm not sure it was necessary to create another thread about this problem! First, I note from your screenshot, that you actually have Video Pro X17, not Video deluxe 2026! However, ALL the questions which you have been previously
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  I had the the installer from Microsoft to Install the correct version of Microsoft Visual Studio redistributable. Downloaded from Microsoft. Running that gives the option to repair the current install ( which I tried and it didn't help with the
• Music Maker

  2 answers, most recent on 9/6/2025

  RE: Why does music maker suck so much????
  @Dementatr0n2099 Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hello @magix_dr, If you have Movie Edit Pro Premium 2021 installed, have you tried updating from MEP2021 to MEP2022? If not, go to: Help / Update online. Best regards,Rob
• Music Maker

  One answer, on 6/12/2025

  licensing
  I STARTED USING MUSIC MAKER ABOUT A YEAR AGO, AND I AM ALMOST A 100% SURE MI SOFTWARE ACTIVATION NEVER GIVE ME A KEY, NOW I AM GOING TO USE IN A NEW COMPUTER AN I CAN ACTIVATE. PLEASE HELP ON THIS. THANKS.
• Movie Studio

  One answer, on 1/24/2026

  RE: [Closed] Vegas Movie Studio 16 Custom Render Template Not Appearing
  @TheGoiterMan Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should
• Audio Cleaning Lab

  2 answers, most recent on 10/13/2025

  When click red record button fatal error comes up on the screen
  Hello, I run windows 10 22h2 and run Audio cleaning lab version 22, the software is up to date but when I click the red record button on the software the following error comes up Fatal error. Any help would be great Thanks