• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  @Steve_GothAngel_ By the way, as I have ALL those Vita instruments already installed and licensed via MUSIC MAKER (I've always done this before installing any Samplitude version on my systems), hope this way they will STILL be ALL available and
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  I edit and render 4K. Rarely if ever anything with a lower resolution since I edit what I shoot. So I really can not comment on editing/rendering in 1080 or lower. I guess there isn't much difference between your computers in the lower resolution is
• ACID

  7 answers, most recent on 4/1/2026

  remotely support me sort out acid 11 issues
  Since upgrading from7 to 11 I've have had nothing but issues. From acid has stopped working messages, (50% of the time) to strange audio corruptions like digital distortions. Ive taken all VST out of projects as some forums suggest but still no
• Movie Studio

  15 answers, most recent on 7/20/2025

  RE: Playback Stutter MEP 2016 Plus
  @CarpentersMate No problem Mike. You could have been suffering an internet problem or been on holiday. I now carry sun cream in my camera bags and now we have rain 🤣. I will look them up when I get time. They sound fun. I'm here taking a break from
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  My understanding is that mp4 files are never compliant with Blu-ray specs. You could try rewrapping your mp4 with Shutter Encoder to a mts file. As for recoding 25p to 50i (which is still 25 fps) it's not the image that needs recoding just the
• Music Maker

  6 answers, most recent on 4/3/2026

  Wont start
  Ok. so we know the servers are having a bit of an issue, and today I can no longer open Music maker. I did yesterday, no problem, today, music maker refuses to start. So i uninstalled it, re-installed it and still it wont start. I can see it is open
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  The problems are still here. "NTDLL.DLL" is reported to crash, however that is not really the problem, it is the result of the problems, I have learned reading many many forums and threads.Using Video Deluxe Plus, Acid Pro 11. Updated to latest
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @CubeAce most have reported better performance in gaming and other software when the AMD iGPU is disabled and only the dedicated GPU is used. Magix has said nothing concerning it, or its application in the software. The iGPU for Intel has been
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990, @SP. Hi . . . . Getting a crack to bypass it? . . . . . . . . It's your good right to try a cracked version . . . . This is not correct, Though the software is an old version, it is still under the Copyright laws to protect the
• Movie Studio

  10 answers, most recent on 12/13/2025

  RE: 2025 products with Travel Maps
  I tried with Chrome (which I never use), Brave and Firefox. I made sure to clear the cache in Chrome, go to the Magix site, and when I click on Version Comparison, I see two drop down selections for Video Editing. It is when scrolling down the page
• Movie Studio

  15 answers, most recent on 7/20/2025

  RE: Playback Stutter MEP 2016 Plus
  @CarpentersMate Just to clarify my understanding of your issue. It's not that playback of the video stutters or even freezes in the Program Monitor, the actual red play-head stops moving?! Does the audio still play while the play-head is stationary?
• Music Maker

  One answer, on 10/26/2025

  Unable to use VST instruments
  In the newest version of Music Maker 2026 Premium Edition, I am unable to use any vst instruments. The program recognizes my midi keyboard, but when I try to use it, it doesnt produce any sound. If I open the vst and try to click om the keys with my
• Movie Studio

  3 answers, most recent on 7/24/2025

  RE: can't register new computer
  Hi!, Im sorry for the confusing, I was using Movie Studio 2023.   i do have a serial key, but after installing software on my computer it requires an activation code. I'm trying to generate it from my magix account but i doesn't work.   I have
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  I will retract my comment about this not being noticeable on my monitor. Here is a comparison video; the jerkiness of the 3060 video is plainly obvious in VLC Player. I don't know whether my eyes are deceiving me, but the UHD770 video appears
• Off topic

  One answer, on 2/21/2026

  [Closed] Vegas pro 23.0 Error code 14 help pls
  I’ve been getting Error Code -14 for a while now. I submitted a support ticket and received an automated response suggesting I fully delete all Vegas and Magix files, but that didn’t fix the issue. Everything is correct the installation location and
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @CubeAce I notice the HDR Gamma and HDR Blur controls appears to be missing from MMS 2026. Still here Ray: @badbob Badbob, is that the ORIGINAL MEP 2004 disk I see there? What a beauty! O YES!!!! 💖 THANK YOU AAProds 💖 keeping to the end :)
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  Order send and paid, no response
  I ordered the 'Bewaar je videos' software (and some hardware) over a week ago.I already have an account because I already use photo software.The order was paid for and accepted correctly, but I still haven't received a response.I have sent a request
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Rescue Your Videotapes!

  35 answers, most recent on 7/16/2025

  RE: Geen geluid bij overdracht VHS-band
  @CubeAce Hi Ray, As far as I can tell, the Stereo Mix Properties setting you mentioned has nothing to do with the Digital Audio Interface. See: Question, are you still working under Windows 10? Best wishes,Rob
• Sequoia

  5 answers, most recent on 8/27/2025

  RE: Codemeter
  @Nicolas-Deuson All Sequoia/Samplitude staff switched to Boris FX, including the complete customer support. Technically, you're still a customer of Magix and they should definitely respond to your issue. The problem is, they have a horrible new
• Video Pro X

  No answers, created on 7/2/2025

  VPX Upgrades
  Bear with what may turn out to be silly questions with obvious answers, but I have been unable to find the answers on the Magix web site! I have used Magix video software for many years and am currently using VPX 15 (I don't automatically upgrade to
• Other products

  9 answers, most recent on 9/29/2025

  CD Architect 5.2 cannot register
  I get an error message when trying to register CD Architect 5.2. The error has occurred for multiple attempts since Friday. It reads, " an error occurred during registration Unable to connect to registration server error 22002. I thought that the
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @me_again Hi Andy . . . . if the video clip has no audio or is ungrouped (audio and video separate) then the Take is corrupt, only 1 second long, all black and crashes MS2025 when trying to add to timeline . . . . Confirmed on 4 counts for MMS 2025