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I have followed other instructions regarding disabling Firewall and Anti-Virus (no additional programs outside of Microsoft Windows installed/running). The installer continues to fail with or without Admin authorization, from both the default

Video Pro X

7 answers, most recent on 8/21/2025

RE: Import boosted video from Pixel-phone gives error

@GerritOut Please follow the advice given and download, install and use MediaInfo (it gives rather more information than the VLC data you showed). Also, please specify exactly which Magix video editing app you are using, as @johnebaker asked

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

I edit and render 4K. Rarely if ever anything with a lower resolution since I edit what I shoot. So I really can not comment on editing/rendering in 1080 or lower. I guess there isn't much difference between your computers in the lower resolution is

ACID

7 answers, most recent on 4/1/2026

remotely support me sort out acid 11 issues

Since upgrading from7 to 11 I've have had nothing but issues. From acid has stopped working messages, (50% of the time) to strange audio corruptions like digital distortions. Ive taken all VST out of projects as some forums suggest but still no

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@doane HI You can ignore that 'error' message it means there is no set GPU which can hardware accelerate the encoding of the video. The CPU will do all the processing and encoding, however it will take considerably longer to complete. However if the

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

@WhyB In addition to @SP.'s request, it would help if we know more about your computer specification, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

I figured out by myself that it had 8 tracks which is far more than I need. ACL 15 worked on my previous upgraded Windows 11 pc. The previous pc sort of worked but became very flaky so my son who is a computer science engineer and I concluded the

Movie Studio

3 answers, most recent on 7/24/2025

RE: can't register new computer

Hi!, Im sorry for the confusing, I was using Movie Studio 2023. i do have a serial key, but after installing software on my computer it requires an activation code. I'm trying to generate it from my magix account but i doesn't work. I have

Video Pro X

14 answers, most recent on 10/21/2025

RE: [Closed] Serial Number / Licenses

@jesse-b The steps you need to do were already mentioned by @CubeAce Please visit Magix.com and log into your customer account with your e-mail and password. Look under 'My Products' for registered software. If you want to change the e-mail you can

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

RE: Windows does not find drivers for the video grabber usb device

@Atte-Tahvanainen In what order did you first install the software and connect the USB Grabber? The standard practice (which I'm fairly sure this device needs) is that you install the software first and only connect the USB Device when the

Movie Studio

3 answers, most recent on 2/27/2026

RE: MPEG4

@David-Thompson2175 In addition to the information Al, @AAProds, has asked for . What is the specification of your computer system including Windows version, see this topic for what is required and please quote processor and graphics card make/model

Music Maker

16 answers, most recent on 11/17/2025

RE: Magix music maker on linux mint

Hardware i use is. 1> zoom uac232 on the 32 bit float. 2> Microphones. Blue microphones x3: baby bottle xl, spark xl, yeti x via usb c. Behringer b2 pro. Balanced xlr all the way through, also using low noise xlr balanced y splitters to

Movie Studio

16 answers, most recent on 8/20/2025

RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium

Every time I click on 'Effects' Video Deluxe 2026 Premium hangs up completely. The program also hangs up in other situations. I have to keep closing the program and then reloading it. Thank you for your help, Reyfox, but I've given up completely on

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

@daniel-DIAZ2990 Hold CTRL and SHIFT on your computer keyboard. Then double click on the Sound Forge desktop shortcut to start the app. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program

Other products

9 answers, most recent on 9/29/2025

CD Architect 5.2 cannot register

I get an error message when trying to register CD Architect 5.2. The error has occurred for multiple attempts since Friday. It reads, " an error occurred during registration Unable to connect to registration server error 22002. I thought that the

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

Thanks CubeAce, but that's not the problem. 1. It's not the effect of a third-party provider. 2. My computer performance is perfectly sufficient with a Ryzen 7 and 32GB of RAM. Especially since version 2025 on an old PC with an Intel i5 and 16GB of

Movie Studio

8 answers, most recent on 2/5/2026

Repeated glitch in burned disc

I have been using Movie Studio 2025 Platinum on my windows 11 computer. I have tried several times to burn a movie of mp4 files from a vacation to a DVD. The edited movie plays normally using the software itself but even though the program says

Movie Studio

One answer, on 6/22/2025

RE: Cancellation of registration and new setup for new PC purchase

@AKITERU-WATANABE Hi To do this login to your account at magix.com, use the same email address and password used to purchase/register the software. Under My products you will see your registred software, select More Details, from there you can

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 It's possible that the effects in question, if supplied by a third party, need higher processing power and computer specs than for the base program editor. It is always worth looking up the effects specifications needed and offered by those

Photostory

5 answers, most recent on 9/24/2025

Slideshow glitches

I am new to Photostory and I'm unable to find the answer to this quesiton. When I play the slideshow the photos glitch and are not smooth at all. I tried to export it to see if it is just the playback on the software, but the export freezes 20% into

SOUND FORGE

3 answers, most recent on 9/21/2025

RE: SF17 will not completely load

@Gene-Greer Check the Windows Reliability Monitor for detailed crash reports. For this, press the Windows key and R on your computer keyboard. This will open the Run window. Type perfmon /rel and press Enter. This will open the Windows Reliability

Music Maker

9 answers, most recent on 11/1/2025

RE: Loads but wont run

@THOMAS-LINNERTZ Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and

Photostory

17 answers, most recent on 6/9/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi . . . . previous computer had Windows 25H2 Build 26200.8524 and the new one has Windows 25H2 Build 26200.8457 . . . . A bit of a longshot I am running on Windows 25H2 Build 26200.8457 and experiencing no issues with Photostory 2026 which

Movie Studio

3 answers, most recent on 10/21/2025

RE: The program Magix Video de luxe 2026 will not start

@JanErik-Berg Hi The software appears to be freezing at the creation of the media pool. Are you using One Drive with your Documents folder syncing/uploading to the cloud? If so this is known to cause issues and is not recommended. Ensure that One