Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I've contacted support several times over the past few month and have gotten no responses. Is anyone else having this happen as well? I'd have never purchased software from a company if I knew their support wasn't going to perform. I feel rather

Movie Studio

2 answers, most recent on 9/8/2025

RE: Is there any detriment in encoding everything at level 5.1?

I have recently discovered that for higher bit-rates/FPS you need to encode at minimum 4.2 level / 5.0+ for UHD & 4k. Doesn't your software automatically render at the required level? Best not to manually play around with the levels?

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

Cannot install my software on a new machine - no response to ticket

[Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

@raquii Inside the Acid program folder there are multiple audio_plugin_scan_server exe files. These are responsible for the plugin scan. Acid hasn't been updated for many years so there are compatibility issues with newer plugins. Some users found

Other products

One answer, on 2/20/2026

RE: Error Code 57

@Daria Hello welcome What is your software, if it's Vegas product your in the wrong forum, scroll to the bottom of the page and click on VEGAS Forum. If it's not a Vegas product see this similar issue here. Stephen Forum Moderator

Other products

2 answers, most recent on 11/27/2025

[Closed] Trying to install Vegas Pro

I ordered the suite and have been having issues downloading and install. If I just select the Vegas software and exclude the rest of the suite I get the following. cabinet file is _1sec8nrk.cab is corrupt I have downloaded the suite serveral times

Video Pro X

12 answers, most recent on 10/25/2025

RE: ProX will not write to DVD DL discs

You're right @johnebaker, you have to have a really good look at the documentation but I purchased an Verbatim External Slimline Model DPAA burner which promised to burn DL discs. I still had to find software which will handle the job and I found

ACID

3 answers, most recent on 8/30/2025

RE: Acid Music Studio 10 - Cannot Register on New PC

@brandon-e Visit Magix.com and log in with your old Sony e-mail address and password. This should work. Then you can download the installer from your customer account. Alternatively, this might also work:

Video Pro X

One answer, on 12/18/2025

RE: Video delux 2026 Crached

@T-vandePol Hi . . . . It crashes very often, but if I wait a while, it recovers. . . . . Do you mean either: The software appears to stop responding to mouse and keyboard inputs, and after a while it starts responding again?Or The program

SOUND FORGE

14 answers, most recent on 8/29/2025

RE: where is spectralayers pro??

Thanks, SP. Those are my thought as well. I had really hoped to experiment with the additional features. My fear is they will neither honor their offer nor refund me, in which case they will lose a long-time user of their software. I will post again

Video Pro X

14 answers, most recent on 10/21/2025

RE: [Closed] Serial Number / Licenses

@jesse-b Since you are clearly asking about Vegas Pro and these are not the forums for that software, please follow the earlier advice and post to the dedicated Vegas forums, here. This thread will be closed. JeffForum Moderator

ACID

One answer, on 12/13/2025

RE: First post

@GuDisM Hello welcome We have a great community in the media section, just click on the top right three horizontal bars and then click media, you can upload your own created music using Acid or Magix software. Users are only allowed two uploads

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Tusk There are several AMD processes registering even if the GPU is removed Which is why when removing a GPU, or any other computer hardware, it is always vital to also remove its associated software, in your case the drivers etc. JeffForum

SOUND FORGE

2 answers, most recent on 4/24/2026

RE: Buying serial number to activate SFAS 17

@Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party

Video Pro X

4 answers, most recent on 10/14/2025

RE: Bought the vMAGIX Video deluxe 2026 plus.

@Max-HOLDT Please stop posting your serial number. As @CubeAce (Ray) writes, to do so is to invite the theft of your software! If your confirmation email says you have bought the Premium Edition of VDL 2026 that is the edition you

Other products

20 answers, most recent on 5/27/2026

RE: Independence Pro 3.3

Independence keeps crashing when clicking project button. (this video I recorded accurately shows what has been happening). My Independence software has suddenly stopped working in it's fullest. The program has been working great for over a year,

Movie Studio

One answer, on 10/12/2025

RE: My old PC crash, can I have a copy.

@VINH-NGUYEN Assuming you bought, registered and activated the previous installation of MS 2025, go to your Magix account, log in, go to My products and find the listing for the software. It will include the option to download the

ACID

3 answers, most recent on 8/5/2025

RE: Are included Libraries Commercial Royalty Free?

@Antony-Donlan If you run the installer for the software, you will usually see the EULA and need to accept it. Maybe install the Acid Pro trial version and check what is written in that EULA. At least in the past, consumer versions of Magix software

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

Yes, only a few users have commented on the issue so far.Nevertheless, I think that it is a general problem in the configuration mentioned (latest version of the 2026 Magix software with the latest Nvidia driver).Let's hope it gets patched soon.In

ACID

2 answers, most recent on 8/31/2025

Magix Independence Pro Suite Activation Error Code: -1

I purchased the ACID 11 Pro Suite Upgrade and got the invoice showing this includes the Independence Pro Premium Library and Independence Pro Standard. Upon starting up that specific software I am prompted to activate Independence (registering it

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

Hi, sorry for posting that personal information. I am not holding out much hope that tech support will actually answer my emails so I will leave the software and try alternatives outside of magix brand for now. Thank you all for your help, M

SOUND FORGE

6 answers, most recent on 7/30/2025

RE: No registration number after buying soundforge 18

@buddy-w Where did you buy the software from? If you bought it from the Magix.com online store, you should have gotten an order confirmation email to your email address with all serial numbers and download links. Please check your email inbox and

Movie Studio

One answer, on 11/26/2025

[Closed] Error Code: -14

Up until monday of last week Vegas pro 22 was working absolutely fine. Now it wants me to activate my software on boot up, but then gives me an error code. I have now tried to update to Vegas Pro 23, and still the same thing. I have emailed, but

Movie Studio

One answer, on 1/17/2026

RE: [Closed] Stopped working. Reinstalled and now won't take Activation code

What version is your MSP?. If it is a Vegas version (up to 17. 18 and later are Magix versions) you need to go to the Vegas forum https://www.vegascreativesoftware.info/us/news-forum/ If it is a version released years ago by Sony Creative Software