• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: sound forge 17 wont open
  Many thanks @SP! I had the same crash as OP listed after replacing my older computer and moving my AudioStudio lic to the new machine. Strange that everything was fine on the older machine? But all is happy now and I am back to cleaning up some
• Music Maker

  9 answers, most recent on 12/29/2025

  RE: Music Maker Loops Unlimited Subscription
  Done all that. It's a licensing issue on the server. It is constantly checking to see if you are a current subscriber. Problem is, if you are working on a project and the servers gets a mismatch on the checking it closes out Music Maker with a
• ACID

  One answer, on 11/4/2025

  Neither Acid pro 10 nor 11 see my drives
  windows 11, Acid pro 10 and 11 In both Acid pro10 and 11 in the explorer pane my three drives are listed, my OS drive :C, my Library drive :D (which has all of my drum loops etc), and my Audio drive :E (for backups). the OS drive has the usual plus
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: MEP 2016 Plus - Trying To Copy Media Onto New Project
  Thank you for that - Embarrassed to say, somehow I got that wrong? I mistakenly recall a forum discussion indicating MVP needs to be in 'C' drive (where the OS resides)? Allow me to understand: I've previously broadly separated media into separate
• Movie Studio

  24 answers, most recent on 9/20/2025

  RE: Inserting a clip on the timeline
  Hi Reyfox, John, Thanks, yes I will do so and indeed the majority will be solved by progressing understanding. A few weeks ago, as a start I worked myself thru all the relevant tutorials (that started my Takes issue). Kind regard, Peter
• Other products

  3 answers, most recent on 2/28/2026

  RE: MAGIX playR
  @dj_ost1n I found a handful of old links on the Wayback Machine. I don't know if all these CDs were actually released. Some can be found on Discogs, see below. Here are the links: DJ TAYLOR & FLOw:
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  License for iZotope Plugins
  It is my understanding we were to receive the license keys for the iZotope plugins that came with our purchase of SoundForge Pro 18. However, we received no email that included any license keys. We have tried in vain multiple times to contact
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron First of all, we are not Magix staff, so you need to contact support directly for a definitive answer. You can find the license here: https://producerplanet.com/pdf/royalty-free-commercial-license-en.pdf Generally, there is always the
• Movie Studio

  2 answers, most recent on 5/23/2026

  RE: Crystal Ball Gazing
  @bjtap Hi, 3) Will Magix update their quite old training videos for VDL and ProX? I've made a lot of tutorials, some of which are under Tutorials in this forum, all are on my YouTube channel, including some newer ones. Is there anything in
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  Hi all I would assume then that the old samplitude.com forum is awaiting any combination of: moving to another server, a re-brand, and a new URL to bring it under Boris FX community family. John EB
• SOUND FORGE

  4 answers, most recent on 7/23/2025

  RE: Sound Forge 17.02 not starting correctly
  @Jeff-Saylor You can check the Windows app called Windows Reliability Monitor. This will record all crashes and will save a more detailed crash description. Can you copy and paste the description here? Then we can maybe see why the crash happens.
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @Reyfox Sound Forge and Acid were developed by the same team that made Vegas. They all have the same code base. I see this as a hindrance to sell them both to another company because it's bound to the Vegas team.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Thanks Jeff for your advice.I must say all what you wrote I have tried. Twice they requested for my address promising to resend the order. They never provided me the courier or parcel ID with a tracking code, though I was asking for it. I think the
• Movie Studio

  5 answers, most recent on 5/19/2026

  RE: That old chestnut - Quicktime
  @me_again Hi Andy . . . . QT + Any suggestions? . . . . Easiest route is to convert the MOV files with Handbrake, to standard h.264/AAC encoding. I have batch converted all my 'normal' MOV files. For the MOV files I create with an Alpha channel, ie
• Off topic

  One answer, on 4/20/2026

  [Closed] Vegas Pro 23 will no longer Launch/Open
  Ok I purchased the full Vegas Pro 23 suite full price from Magix about 2 months ago, Has worked flawlessly now all of a sudden as of 4/17/26 the software will no longer launch/open, I have a project I’ve been working on and now I am stuck, Has
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @fuss To my understanding Video Deluxe Premium is the software and it's identical in the Premium and Ultimate tier. Ultimate just has additional AI and Magix content stuff. But yes, currently support seems to be hard to reach and might not even
• Samplitude

  No answers, created on 4/20/2026

  No statistics in Samplitude Prox7 Suite
  Hi! I need to analyze an object to find the highest RMS point but in "Efects/Amplitude..." there isn't the statistics option. I have several Samplitude versions installed and I have tried to reinstall and a lot of other things.. but nothing.. the
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  Hi John, Thanks for your reply. OneDrive isn't running on my laptop, and I'm not signed in to my Microsoft Account. I also checked the documents folder location path and it's local (not OneDrive), and in Acid the folder options all save to
• Rescue Your Videotapes!

  18 answers, most recent on 11/5/2025

  RE: [Closed] Installatie mislukt
  Dat dacht ik ook, daarom dat ik stuk voor stuk alles verwijderd heb van Magix van de laptop met het gedacht dat dat de oorzaak zou zijn van de weigering. Er staat echt niets meer op van Magix nu. En toch lukt het niet. Bij camera staat wel USB video
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson I think this might also depend on when you created the tickets. Magix has new owners since the beginning of this year and they decided to do things differently. So they introduced an AI bot to answer support questions and filter out
• Movie Studio

  5 answers, most recent on 7/31/2025

  RE: How can I compare the various video products?
  @Walter-Nezwisky There's only 2, Video deluxe & Video Pro X, 3 products if you include Vegas Pro. All have a Trial version that you can download from the Magix website & test for 30 days. Each have different 'package' options such as
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Well, I certainly seem to have sparked a lively discussion. Unsurprisingly most of it is well beyond me - but no matter, it has helped. Simplest and quickest is to recapture those tapes I did with PotPlayer (giving the MKV files) directly into Video
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: MEP 2016 Plus - Trying To Copy Media Onto New Project
  Hi Andy & AA! Appreciate your all your concern ... (thank you). This is just fun project. BTW, the NASA stills weren't touched, only the video was snatched by the invisible demon, (No Quarantined items). As I recall, the main project file MVP