• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @johnebaker Hi Tom Do you have any updates for the users why support is causing said issues and closing tickets prematurely? The a.i bots are definitely not functioning properly or communicating with Magix staff? Stephen Forum Moderator
• SOUND FORGE

  6 answers, most recent on 12/9/2025

  RE: reg custom fade scripts from old version not recognized by new reg
  Do you have SF Audio Studio 12 or SF Pro 12. AS-12 was a one-time build so preset compatibility with other versions be an issue. I think VST presets would be compatible though.
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson Doesn't the first automated response give you simply an AI chatbot response and tells you that you should respond again to get in contact with human support staff? Doing nothing will lead to a closed ticket, like you experienced. No.
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  @Yoshinori-Tokuda Thanks, got it now. The audio imports OK on my laptop (no extra codecs installed; I do have VLC Player installed). MediaInfo shows the audio is AC-3. Exactly what program do you have, and what version is it? Help>About will show
• SOUND FORGE

  15 answers, most recent on 7/27/2025

  RE: Scripting question
  Thank you SP I have no idea how to do any of that. So, I'll stay with VS Code. Paul
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 HI . . . . only appears when in the Classic view . . . . Good catch, and confirmed, this is a bug. Classic view is one I do not normally go into. I will send in a bug report. John EB
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  I guess at this point, I don't really have a choice. Do you have a link? I stopped buying the updates after a while because my PC can't keep up w/ the hardware required and I really don't use much of the things my editing software can do. Even
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Video Pro X

  9 answers, most recent on 1/20/2026

  RE: No output option at 100fps for 4k-100fps video
  @tom_frank Hi. Exported frame rates from video editors is often not a limitation of the editor but the codec used for export does not support those frame rates. Some video editors do not use some available codecs that may do as they quite likely
• Movie Studio

  6 answers, most recent on 4/24/2026

  RE: Movie effect settings ??
  @idd-2016 Hi, Good one! I almost always forget that the feature exists and most users probably don't know about it. Do you use any of the Movie Effects Settings? If so, which ones and why? @johnebaker Hi John EB, From what I recall, you use the
• Music Maker

  One answer, on 10/15/2025

  loops unlimited subscription
  When purchasing the subscription i did not realize i needed the music maker software to use it and i would like to cancel my subscription. i however cannot find how to do this.
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  Which video effects are doing this? If a video effect, such as Camera Zoom, which is based on the Size, Position & Rotation effect, then has Size, Position & Rotation settings changed, they are applied on top of the existing SPR settings
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @Reyfox Hi Tony . . . .  you have to click on the 3 "...." . . . . I do not see 3 dots! Checked in Firefox, Opera, Edge and Chrome I see this: John EB  
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  Hi @Paul-Fegan , do you have 'Scroll Playback' (F6) enabled and 'Seek cursor on playback' (F) in the 'Options' menu enabled? That can cause the cursor to move off-screen. Also try selecting 'Edit> Center cursor' (\ or .) when it disappears. If
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  I got billed for an annual subscription "renewal" that I never signed up for...I contacted support via email and requested a cancel but get no response...I never use the product, do not want the product and want a cancel and a refund...I tried
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Sp I have the same products from or certain products' from Vegas pro in my account the meaning of the word code is the registration numbers of the products , if I buy the full licence , I buy the same products again , no point ! I do like what see
• Movie Studio

  4 answers, most recent on 2/26/2026

  RE: [Closed] Video deluxe 2026 Plus
  @bruce-m Welcome to the forums. As @AAProds writes, for any future questions you may wish to ask please create a new thread. Since your post here has nothing to do with the question raised by @Sylwia-Krasucka I am going to close this
• Video Pro X

  One answer, on 11/25/2025

  [Closed] Vegas 23
  Just installed the Vegas 23 upgrade. I can not find where or how to move the timeline from the bottom to the top of the main window. Can anyone advise how to do that.   Jeff
• SOUND FORGE

  2 answers, most recent on 10/24/2025

  RE: Plug-ins not working
  Thanks for the reply. I found that I have a couple native plug-ins that work. However, most of my native and third-party plug-ins do not work. The third party ones include accusonus, izotope and Waves.
• Photostory

  2 answers, most recent on 2/8/2026

  RE: Photostory deluxe 2025
  @geoff222 Hi In addition to @David-Robinson5527 comment. Assuming the computer is running Windows 11, is OneDrive actively backing up your Documents folder to the cloud storage? To determine this, in Photostory select File, Settings, Program Paths
• SOUND FORGE

  8 answers, most recent on 2/25/2026

  RE: Sound Forge Audio Studio works incorrect with VST3 plugins
  Hi @tolkachovaa, all versions of SF-16 and 17 had issues with third-party VST 2 and 3 plug-ins.. Some were addressed in SF Pro 18 but as you are probably aware, there is no SF Audio Studio 18 version, nor do I expect there will be. I usually use
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Latitude231 Welcome to the Magix user to user forums. Inevitable question: login to what? What, if any, error message do you see? Please quote its wording in full or show a screenshot of it. JeffForum Moderator
• Off topic

  One answer, on 10/22/2025

  can not buy from our country?!
  Please do not send to my mail any more of your offer - when I try to pay, I am canceled because you can not sell to our country (Slovenia). Thanks