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@David-Thompson2175 Hello Dave and welcome to the forum. I was the one who suggested you come here. Early Magix editors don't handle MP4s as well as the later versions but you never know your luck. The new versions are very much improved over MEP 14

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

You mention "computer", then you mention "laptop". Are these two different machines? The program however is renaming every file to "end 1b". I've explained why VDL does this. I do agree that the movie name should not be changed to "end1b". Try a

SOUND FORGE

18 answers, most recent on 11/9/2025

RE: Support Is Non-Existant

@Mark_Stevenson What have you tried? Making a support ticket and then, did you just wait without asking for a follow-up? You should get at least an automated response. If you haven't, your spam filter or even your e-mail provider might simply block

SOUND FORGE

4 answers, most recent on 3/24/2026

RE: Goodbye Sound Forge

@Olec Which error message are you getting?

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi Having an attitude to the Moderators gets you nowhere. The Moderators do have access to Tom, I was the first to contact him with regards to support issues. I even contacted Magix CEO by email, which was diverted to management

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

@Carl-Brik What do you understand by "MediaInfo analysis"? As explained in my first reply to you, please read and follow this tutorial (you'll see the words "This tutorial" are in blue so are a clickable link!) Once you have the data, simply copy

Off topic

5 answers, most recent on 6/3/2026

RE: Is it worth continuing to invest in Magix Software

Good lord I have never clicked on that "Store" tab....extraordinary - thank you so much!

ACID

4 answers, most recent on 12/10/2025

RE: ACID Pro Bundle with Melodyne

@Paul-Young3484 The product will be listed in the Celemony customer account because it isn't a Magix product. Of course, you first need a serial number of Melodyne to begin with, before you can register it. I would recommend you contact the parent

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

@Carl-Brik I solved the problem and the software is now working softly. That is great to hear, thank you for telling us! However, for the sake of anyone else reading this thread and experiencing the same or a similar problem, can you tell us how you

ACID

8 answers, most recent on 12/15/2025

RE: Acid Pro 11 plante "update VST plugins"

@Strictly-East Assuming this is caused by some VST, did you install a new VST between the last time Acid worked and now? Have you removed some entries from the VST paths in the program settings just to make sure Acid only scans certain folders with

SOUND FORGE

5 answers, most recent on 12/17/2025

RE: Use of 'Record Output'

You are probably referring to 'Stereo mix' or 'Record what you hear' depending on the audio device You could try using the 'Record> Classic Wave Driver' in Sound ForgeYou should first confirm the input mode in Windows sound settings. The Realtek

Movie Studio

13 answers, most recent on 9/13/2025

RE: Wich graphic card is better for Chroma Key effect ?

@dan_lachance Hi Dan. When you last posted a similar problem you were using an nvidia 1030 I think and trying to use the effect on HD video. If you are now trying to render 4K video I think you are running into similar problems as before as the 3050

Movie Studio

18 answers, most recent Yesterday

RE: Video Deluxe 2026 Plus

@AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)

Web Designer

One answer, on 3/20/2026

RE: Magix Web designer Premium Upgrade

@Ria-Werven This software is no longer published by Magix. You need to subscribe at Xara.com to get the newest version. They have a 30% off discount code on their website for Magix customers if you subscribe to Xara Web Designer 2026. That's all.

SOUND FORGE

5 answers, most recent on 2/12/2026

RE: Version 14 Missing VST Plug in Rack Missing inter alia

Hi @Gr8fuldan, firstly, this is a 'users' forum. Other users and moderators on this and other Magix discussion groups do not have access to activation serials and other personal info. When activating Sound Forge, your old email address does not need

Off topic

2 answers, most recent on 10/16/2025

RE: [Closed] paying for software.

@Barry-Vaughan You need to create a customer account at Magix to install and use the software. So, you either can create an account in her name (which might be legally problematic), or create an account for yourself and later simply change the

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 I feel this is going around in circles, I have stated what you should know and that it is now in the hands of Magix. We Moderators cannot twist their arm or make any demands, the full power and future of Magix lies within the

SOUND FORGE

8 answers, most recent on 9/30/2025

RE: Sound Forge 18 - questions before buying

Text-to-Speech seems to be only a integration of MS Voices. It only works online via Magix Hub - and you have only 5.000 Characters. If you need more capacity you have to buy them.

Movie Studio

26 answers, most recent on 8/24/2025

RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems

Hi @PETER-SMITH1397, I'm not sure what Magix Support has instructed you but if they told you to delete a registry key, Windows comes with its own Registry Editor which you can use to delete the specific key. Before editing the Registry, you should

Movie Studio

2 answers, most recent on 9/13/2025

RE: [Closed] Can't registration Move Studio Platinum 13

@Yoshinori-Ishikida Hello Yoshi, you're on the wrong forum here. Could you please ask your question on the Vegas forum; there is a link at the bottom of this page. You could try Support, as it states, but you'll probably get a quicker answer on the

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Michael-Lockyear I tried placing the codes for the upgrade You don't need a code. If a certain product is registered in your customer account, the reduced upgrade pricing will work. If it isn't registered in that account, it will not work. If you