• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  My experience is also a turn-off regarding buying from MAGIX.  I did support-requests but never got a response or the download-links etc.  They were paid with PayPal but I have never had a problem with such payments.  The initial upgrade to MUSIC
• Video Pro X

  One answer, on 1/4/2026

  [Closed] Render Output Options Missing in Vegas Pro 23
  I previously have used Vegas Pro versions 15 and 19 and there are multiple render options including (among many others) MainConcept MPEG-1, Sony AVC/MVC, and many more render formats including 720p and 1080p. Considering upgrading to version 23 and
• Other products

  2 answers, most recent on 8/28/2025

  RE: URGENT Photo Manager Deluxe purchased - where are the Calendar folders
  @J-Sala Hi See this topic. . . . . Please help urgently . . . . To avoid delay in getting responses to your questions, the forum has a search facility, click your avatar image top right of the page to see the available options. In the case of the
• SOUND FORGE

  One answer, on 5/8/2026

  RE: SF 18 - Plug in chainer weirdness
  Hi @Colin-Taber, I do not have those particular plug-ins to test. Do other plug-ins and plug-in formats exhibit similar behavior. Unfortunately, Sound Forge has always had issues with Waves plug-ins.You may want to try the BorisFX trial version of
• Movie Studio

  9 answers, most recent on 8/14/2025

  RE: MAGIX Video deluxe 2026 Premium: old serial number NewBlue remains
  @Bruce-Henderson Well, you've got yourself off to a fine start on the forum. You've obviously not read the forum rules especially this one https://www.magix.info/us/forum/please-do-the-following-before-posting-your-question--621831/ Note the
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Hi . . . . This has happened with several burn attempts. . .. Always happens at nearly the same spot in the playback and occurs on different DVD players . . . . We need more information to help with this issue: Windows 11 version
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  Hi Jeff, thanks for replying. I've added the amended spec above to ‘Signature’ Yes I live in UK. It was recorded in the UK. Yes the camera, no longer in my possession, was Non-UK Model. Its “Video delux 2025” nothing about Plus, Premium or
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  Try uninstall / reinstall again using a third-party uninstaller. I recommend 'Revo Uninstall' that can remove left-over registry entries and other pertinent data the OS uninstall leaves behind, which can cause issues to reoccur.. Revo Uninstall has
• ACID

  7 answers, most recent on 4/25/2026

  RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  Thanks! Now I'm not entirely sure it's ACID 11 that's the issue. I opened Reaper and couldn't find any of the Waves plugins. I contacted Waves too so I'll try to figure this out. I'm not great at tech stuff at all and I'm not sure if I can revert
• Movie Studio

  6 answers, most recent on 4/24/2026

  RE: Movie effect settings ??
  @idd-2016 Hi When I read your post above I thought that would be a good idea, perhaps an active button to directly go to the Master Effects at the bottom right of the preview monitor, next to the Preview settings button:- Either way, the 'feature
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Hi Paul, I do not think iZotope's RX would be the cause.I see in the Reaper render settings screenshot, both Wav64 and BWF are selected, I wonder if one or the other could be causing the issue. Wave64 would be warranted for PCM files exceeding 4GB,
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  You can take any video (progressive), export it in Video deluxe 2026 .316 with Nvidia driver 591.74 as MPEG-4 H.264 with Nvidia hardware acceleration, and—as far as I have tested several times—you will get a jerky result.It's less noticeable with
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  Doesn't look like it's been fixed "to our satisfaction." Who has already rendered in AVCHD 1920 x 1080p ??? Does the exported video stutter ??? @Marc-Goder, HEVC does not seem to be affected, but AVC (H.264) exports with Nvidia do not seem to be
• Movie Studio

  2 answers, most recent on 8/7/2025

  RE: WRONG VERSION
  @memos Hi The forum is a public forum, not magix Support. You should not post order/account numbers, or any other confidential information in the forum. The installation of the program is in 3 parts. The first part is a download manager, the second
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @AAProds Hi Al, Works for me. Remember, Magix reuses the same Video Content folders from one version to the other so as not to have to download and install the additional content for each version. There are 3 flavours - VPX, MEP Plus, MEP Premium,
• SOUND FORGE

  5 answers, most recent on 6/26/2025

  RE: Hammer Plugin
  @j-Drinda To my knowledge you can get your money back for 14 days. So, if you bought it recently, simply contact infoservice@magix.net or shop​​​​​​@magix.net and ask for a refund. Besides that you should be able to simply use other
• Movie Studio

  9 answers, most recent on 8/6/2025

  RE: The software will NOT complete loading and shuts down.
  @Ronnie-Stiltner Welcome to the Magix user to user forums. Unfortunately, your first post is to a thread which is about a very different question to the one you ask, hence it has been hidden. Please create a new thread with your question, thank you.
• Movie Studio

  12 answers, most recent on 12/22/2025

  RE: SPLIT WHILE PLAYING WITH LETTER T
  @Aamer-Bader Welcome to the Magix (note: not Magic) user to user forums. First, please don't post all in CAPITALS!  Forum Etiquette defines that as SHOUTING and is likely to lead to other users ignoring your posts! Second, please don't post the same
• Movie Studio

  9 answers, most recent on 8/5/2025

  RE: MS 2025 New Update + Neat Video Update
  @CubeAce Hi Ray . . . . Anyone got any expansion on what is meant by the ac3 surround sound export support actually entails . . . The issue fixed is a decoding (import) issue, IIRC, and I stand to be corrected on this, there was an issue with Dolby
• Movie Studio

  3 answers, most recent on 12/5/2025

  RE: Video Deluxe 2026 Keeps Hanging
  @Skyline_UK my system may not be man enough in terms of graphics That is most likely the crux of your problem. As such, it is highly unlikely that simply updating your NVidia drivers will substantially help. As @johnebaker writes, your NVidia GPU
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Activation serial codes and such should not be posted on a public forum so it was hidden by a moderator. This is a users forum, forum members and moderators cannot view or change email addresses, serial codes and other personal information. When you
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest
• SOUND FORGE

  3 answers, most recent on 1/1/2026

  sound forge 9
  Hello, I just purchased a new computer with Windows 11. I've tried over and over to install the program using the disc and the download from the Magix site. After installation, the program wants the serial number and then a long authentication code.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main