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I bought their "EXCLUSIVE OFFER," as advertised. SpectraLayers and other features are advertised as part of this upgrade offer. Please see the attached picture-file. As you can see, "suite" is not mentioned in their offer, nor did it appear in text

Movie Studio

2 answers, most recent on 11/7/2025

RE: Text To Speak

@Hydie Hi To access the AI and Hub features you need to log in to the Magix Hub using the email address and password used to activate the software. Note: set up the voice style, pitch and speed and check the result using the Generate Preview

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

Here is the FAQ at the bottom of the email I received from Boris FX. Sorry @SP. you beat me to it! The link for Magix.info and the new Samplitude Forum.

SOUND FORGE

18 answers, most recent on 11/9/2025

RE: Support Is Non-Existant

@Mark_Stevenson Hi . . . . The automated response simply says "Support ticket created .. If you want to add further information use the ticket number in email replies ... yada yada yada" . . . . The 'yada yada yada' as you put it, may contain

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

Hi @Darryl-Mason, you might try deactivating and reactivating Sound ForgeYou can access this via the MAGIX Service Center.- Log in to your Magix account using the email address and password you used when SF was initially registered- Click on "My

SOUND FORGE

18 answers, most recent on 11/9/2025

RE: Support Is Non-Existant

@Rod-Devonshire Your post to this thread has been hidden since you have already created a thread with your question. Please do not create duplicate posts. Please continue any discussion in your original thread. Just for information: it is very

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

Jeff, thanks for the very informative letter. Will work on this over the weekend. You are, as Robert Burns once said "a gentleman and a scholar" ! The email I got is: ------------------------------- Ticket Number removed by Moderator Inbox MAGIX

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi Having an attitude to the Moderators gets you nowhere. The Moderators do have access to Tom, I was the first to contact him with regards to support issues. I even contacted Magix CEO by email, which was diverted to management

SOUND FORGE

2 answers, most recent on 4/27/2026

RE: From Sound Forge Audio Studio 10 to 13

Hi @Rosalie, the legacy UI for all versions of Sound Forge Pro and Audio Studio is basically the same... aside from SF Audio Studio 12, which was a one-off unique build (pros and cons). All the Magix versions have dark and light color options in the

Movie Studio

36 answers, most recent on 7/14/2025

RE: Video Deluxe 2026 website

@Reyfox @Betovalle I suspect the reason why the VPX15 and MMS2023 Feedback Posts have not been moved out of the Important section is because @MAGIX_Redaktion made the posts. @MAGIX_Redaktion signature indicates that this is the official account of

Photostory

3 answers, most recent on 3/19/2026

RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

@Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the

Video Pro X

6 answers, most recent on 8/7/2025

RE: Problem download video using FIREWIRE

Hello @zdenekrsa, I think there are two things going on. On the first screen, you get a message that you can download the MPEG-2 by clicking "Yes". On the second screen, I read that Pro X16 has not been successfully deactivated, because Pro X16 is

Music Maker

4 answers, most recent on 1/8/2026

RE: Probleme saisie n° de serie

@Philippe-LeBannier Welcome to the magix.info users forums. You say you purchased the 2025 update. From where did you purchase it? I ask, because the 2026 update is the current version; I don't believe the 2025 version can still be purchased

Web Designer

8 answers, most recent on 12/9/2025

RE: [Closed] login not recognised

@Former user Ok, this basically means you registered the software to another e-mail address and currently cannot remember which one it was. Magix customer support should be able to tell you, under which e-mail address the software is registered and

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of

Movie Studio

4 answers, most recent on 1/12/2026

RE: cannot register

@leon-Shargel Welcome to the Magix user to user forums. Unfortunately, your first post here is very much lacking in detail! For we, fellow-users, to have any chance of being able to help you, please answer these questions: Where did you buy the

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 Hello Jürgen, Contacting Magix Support is very difficult. I'm not a fan of AI chatbots myself, but more and more companies are switching to them. I actually understand that, because about 95% of the answers can be found on the internet or in

SOUND FORGE

31 answers, most recent on 4/17/2026

Sound Forge alternatives

I've been using Sound Forge since 1995 (Sonic Foundry - Sound Forge 3). Its been a fantastic workhorse for editing and managing stereo files (I use Cubase for multi-track as well as various Izotope products). They went through Sony and now Magix. I

Photostory

2 answers, most recent on 12/4/2025

RE: Not getting support only getting Ai

@cherba The Magix Support system seems, currently, to be almost non-existent, unfortunately. No-one seems to definitively know why but you will find a number of posts in these forums where users are stating a lack of response to emails and support

Other products

One answer, on 10/1/2025

[Closed] Using Vegas Pro. Not in List-Got this email "free welcome gift"

I got this e-mail and I can't tell if it's just a general e-mail for Magix or because I have Vegas Pro. It seems to want some kind of audio software besides Vegas in order to use these add-ons. I don't understand it at all. Is there a way to plug in

Movie Studio

2 answers, most recent on 2/19/2026

Activating the "Extra" (included) effects packages in Movie Studio 202

I have tried contacting NewBlue, proDAD, and Magix for support (the latter cannot even create a support ticket - "The support request could not be saved."). I bought Magix Movie Studio 2024 Suite on 29 December 2025. I have today (18th Feb 2026)

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

@Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Thank you all for your info I too am shocked at this situation as I too have purchased and collected many vita instruments and plugins over the years. Boris say Id have to use my x8 or earlier to access any instruments purchased via music maker. So

Music Maker

7 answers, most recent on 6/25/2025

RE: How do I cancel my subscription so it doesn't automatically renew?

@Sebastian-Biel Hello Sebastian, As @SP. you have already indicated, you can cancel your subscription by sending an email to: infoservice@magix.net. You can find the Legal information by starting MMM 2025 and clicking on Store at the top right.