• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Hi @Gra_Ham, .....Magix error message says: "The file format of '... filename.mkv' cannot be read"..... First of all, I'm sorry that you cannot provide the requested MediaInfo file that @CubeAce (Ray) is asking for. The fact that VDL2026 cannot
• Music Maker

  7 answers, most recent on 2/11/2026

  RE: How to Change Hand to Cursor
  Hi, Yes I have the red line and I can move it to mark and cut. I don't have the grey bar, so I have to scroll the wave file back and forth sometimes to find the red line. Thank you.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick . . . . You must have an old copy of Bilbo's (PC) specs . . . . I do not have any copy of your system specs, I am referring to the information that is currently in your Signature as shown below:- From the log file, it looks like
• SOUND FORGE

  2 answers, most recent on 10/24/2025

  Plug-ins not working
  Every time I try to load a plug-in I get an error message saying "Plugin does not support required connection." I have tried changing my audio driver settings in preferences and haven't had any luck. However, I did try a stereo flac file and the
• SOUND FORGE

  12 answers, most recent on 12/5/2025

  RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17
  @RossV There are plugin scan server exe files inside the Sound Forge program folder which are responsible for recognizing the plugins. Some users reported it helps to replace them with newer versions. So, you could try to simply install the free
• SOUND FORGE

  7 answers, most recent on 11/23/2025

  RE: sound forge17 plug-in (ARA 64bit)
  @Timbim There might be a workaround. Install the free Sound Forge Pro 18 trial and copy the audio_plugin_scan_server EXE files from the SF 18 directory to your SF 16 directory (make a backup of your files first!). This workaround already helped
• SOUND FORGE

  5 answers, most recent on 6/16/2026

  Software will not load on my new computer (Windows 11)
  Hi, any suggestions? It will not load beyond the picture and support ignore all emails for help. I had this problem about 8 months ago when I tried to install it on another new system. Someone suggested remove the file "Magix Low Latency 2016" which
• SOUND FORGE

  4 answers, most recent on 9/20/2025

  RE: Soundforge Pro 18 automatically changing the sound of my files
  editing MP3 files in modern versions of Sound Forge might have changed and it handles them differently compared to old versions, so you'll encounter problems like audio glitches +11 to what @SP. stated!If you are editing MP3s or other lossy formats,
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  soundforge 17 error
  while downloading a mp3 file got an error message ,prompting a send notification to Magix but no response on a correction or fix. The software is crashed ,can`t close the program or use. do i uninstall,reinstall need help or would like to buy
• SOUND FORGE

  2 answers, most recent on 5/12/2026

  RE: Recording
  @Oscarius Is your recording folder maybe synchronized to the Microsoft cloud via OneDrive? If OneDrive tries to upload the file during recording, it would explain why it suddenly stops working. Besides that, your computer is massively underpowered
• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  Hi I have done the sfc check, no problems. RTX version is 591.59. I have put Onedrive on hold, no change and deleted the Videodeluxe ini file. No change. I have put my system specs in my profile.
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  @Vincent-OBrien Please follow the advice which @johnebaker gave earlier and show us the data that MediaInfo gives about your video files! JeffForum Moderator
• SOUND FORGE

  One answer, on 5/8/2026

  SF 18 - Plug in chainer weirdness
  I am applying a plug-in chain, and the first 60 seconds of the file become blank (no signal) and then the signal picks up after. I've never had this issue before. Plugins involved are REQ 6 (Waves), LA-2A Silver comp (UA), Capitol Chambers (UA),
• Photostory

  7 answers, most recent on 3/19/2026

  RE: Manual slide advance
  @Steve-Cramer Hi, It seems that you still don't understand what PhotoStory does. It's a workshop (project) to build a video file, using photos, videos and audio files, all edited as desired, and to which you can add text and effects. Again, the end
• Movie Studio

  3 answers, most recent on 8/22/2025

  RE: Movie Studio Platinum - how to download?
  @Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x MS re-names every new import to the name of the last saved project! As you have been told, no, it does not. Putting a video clip, an image or an audio clip on the timeline does not change the Project name or the Movie name, and the
• Movie Studio

  11 answers, most recent on 12/4/2025

  RE: Corrupted Audio
  @MatthewEverett-Gates Hi Matthew. This may take a while and a few more questions / steps to get sorted. You say you are using Cubase 13? Does that mean you are using a separate audio interface? If so are you using that with Movie Studio? It's
• Movie Studio

  3 answers, most recent on 1/13/2026

  RE: Settings - CPU or GPU - Video Delux Premium 2026
  @SHANE-KOHUT Certainly for export, use the 3080 for MP4-type source files. My 3060 is probably 5 times faster than the CPU export. For other source file types such as AVI, I find using the iGPU in my Intel CPU sometimes yields faster exports. Then
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  RE: Windows does not find drivers for the video grabber usb device
  i did the uninstall with that app, it said there was 5 files no need anymore. anyway now in download it didnt ask me to put the usb device at anytime, and still same problem @emmrecs
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  @Can-Dive Hi. While one can use one file multiple times within VPX I have found it not desirable but may depend on the power of the computer the project resides on. Getting a single file within VPX to play at the same time across several tracks on
• Video Pro X

  9 answers, most recent on 8/23/2025

  RE: Video pro x16 does not start
  @john1893 Hello John, Go to: C:\Users\User\AppData\Roaming\MAGIX\Video_Pro_X16 and delete the Video_Pro_X.ini file, then restart Pro X16. Deleting the INI file will reset Pro X16 to its default settings and fix any computer configuration
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @AAProds Ooh, glad it worked for someone else. What process did my Hal use? BOREDOM. Mrs AndyW and I are partying later and she's doing whatever girlies do (at her age?) so I'm amusing myself by trying every file extension I could think of on that
• ACID

  6 answers, most recent on 3/26/2026

  RE: Acid Pro 10 metronome volume
  Is there a way to INCLUDE the metronome/click track when rendering a file/mix?... I want to keep the click track so I can send it to a drummer so he knows where the tempo changes are, and also to help him keep time while recording his track. Thanks
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  The exact same thing happened to me on January 12th when purchasing an upgrade to Vegas Pro 23. I opened a support ticket and sent a follow up email five days later. I have yet to hear anything. I will consider filing a Paypal claim.