• Video Pro X

  8 answers, most recent on 8/28/2025

  RE: AI offline ?
  @the_franz Hi In Video Pro X17 the “AI sharpness” does not need to be online. The only features that need to be online are those in the Magix Hub, such as Text to speech. If you are capturing/digitising VHS, Super 8 or Hi 8 recordings I would advise
• Movie Studio

  5 answers, most recent on 6/26/2025

  RE: Video deluxe 2026 Ultimate - ProDad add ons licence
  Hi SP. I understand that these "add ons" are plugins and not standalones, but are they the full product with all of the presets and are they perpetual licences with lifetime access.
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  Error Code 24. Just bought and installed.
  Hi. When I enter the serial no that i received from you, it takes a couple of seconds, and then I receive this. The serial no in my email is P3-58871xxxxx-xxxxx-xxxxx-xxxxx. Can I get a new serial no? Best
• Video Pro X

  9 answers, most recent on 8/23/2025

  RE: Video pro x16 does not start
  @john1893 Hi In addition to the comment by @Bol and @emmrecs. Do you have an external monitor also plugged in to the Zenbook HDMI socket? John EBForum Moderator
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Hi @Olec, the unpacked installer for Sound Forge Pro 15 can be downloaded from WeTransfer for the 3 days.https://we.tl/t-XiML7DLa6XhJZtv5 Your activation code must be specifically for SF Pro 15 or you will not be ale to activate it after
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @Carl-Johansson HI . . . . .  I hope some others that are starting out video creation will not purchase the top tier gaming system and then discover a less costly system is just as good . . . . I totally agree with that. The concern I have with
• Video Pro X

  3 answers, most recent on 8/5/2025

  RE: video pro x - update 22.0.1.270 (today!)
  Hi Thanks but confused! the green box is not displayed, perhaps because the contents refer to version 17 installed on version 16...
• Video Pro X

  3 answers, most recent on 8/5/2025

  RE: video pro x - update 22.0.1.270 (today!)
  @Betovalle Hi See the first 2 posts in this topic. John EBForum Moderator
• Web Designer

  6 answers, most recent on 9/18/2025

  RE: I have the html files but not the XAR file
  @burakrasit Hi If you are using Xara Web Designer then the project files have the .WEB file extension. The XAR file extension is from Xara Photo and Graphic Designer. John EBForum Moderator
• Movie Studio

  9 answers, most recent on 8/5/2025

  RE: MS 2025 New Update + Neat Video Update
  @me_again Hi Andy, Thanks from me also. Interesting that update patches are still being released for what are now "old" products, i.e., not the current release versions. Jeff
• Movie Studio

  6 answers, most recent on 11/27/2025

  RE: Cannot install Video Deluxe 2026
  @Larry-Burkholder Hi, To answer your 2a, Premium comes with one add-on, Ultimate comes with the same add-on and a bunch more. The Magix website shows what comes with each. There is only 1 version of the program itself, Video Deluxe. John CB
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  Hi Paul, I do not recall reports of that cursor issue. I would try a reset/cache clear, even if it means redoing your customization settings , or.. If you do a basic reinstall, I think a lot of your custom settings would remain. but it may not
• Other products

  One answer, on 3/22/2026

  RE: [Closed] Sony Vegas Pro 14.0 and Movie Studio Platinum 14.0
  @briley-e Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page. I would suggest you post any questions regarding Vegas Pro and
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . the log files mention Topaz (which I have) just before the fatal . . . . This would suggest there may be an issue with Topaz and a recent Windows update to Microsoft Visual C++ which is known to cause some issues. I would
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . no local directories are located on the OneDrive . . . . In VDL 2026 what are the file paths, as found in the Program settings Folder tab are the Magix folders pointing to? . . . . I installed ON1 Photo Editor . . . . Does
• Music Maker

  7 answers, most recent on 6/14/2026

  RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive
  @Rhynhardt-Louw Hi This may be a Store cache refresh issue, try cleaning up the Store: - Ensure you have a good connection to the Internet, then select Program settings, General options tab. Lower right is the Clean up Store... option When the
• Video Pro X

  3 answers, most recent on 11/8/2025

  RE: VPX17 Dragging video clip from timeline to Project Temp Folder
  @johnebaker Hi John EB, Thanks for taking a look. Look at the last entry in your PTF. It's a video but shows as a Movie. Put your cursor over that one to see if you get 1 button or 3. John CB
• Movie Studio

  14 answers, most recent on 3/19/2026

  RE: Separating Audio Tracks Video deluxe 2026 premium
  @Tom-Essex Hi, Once they're are on the timeline, use Ctrl+H to get them on separate tracks, or right-click on the video, Audio functions, Video/Audio on separate tracks. For the future, go to File, Settings, Program Settings (Y), Video/Audio tab,
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  @me_again, @johnebaker, Hi Andy, John, Reinstalled MS2024 and played the videos from the media pool. HTHRob
• Movie Studio

  3 answers, most recent on 10/21/2025

  RE: The program Magix Video de luxe 2026 will not start
  @JanErik-Berg Hi, Honestly, I don't understand how people can think that a community of users would need to know your order number and serial number. In addition, you posted your email address. Remove them immediately before someone steals your
• Photostory

  One answer, on 8/25/2025

  RE: Removing a music track?
  @Robert-Madison Hi Photostory uses the standard Windows method for deleting in any program, In Timeline mode select the music object and press the Delete (Del) key on your keyboard. John EBForum Moderator
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  GOOD NEWS! Hi Cirque d'humour (https://www.youtube.com/@Cirquedhumour), Good news! After reviewing your dispute, HAAWK Publishing has decided to release their copyright claim on your YouTube video. Video title: Le coup de foudre est réciproque !
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  Hi and thanks for your quick reply. I've just bought Soundforge Audio Cleaning Lab4. It won't launch and I get the error message 'mfc140u.dll was not found'. I've done some more research and it looks as though the problem is to do with a missing dll
• Movie Studio

  7 answers, most recent on 4/10/2026

  RE: cant download extra content
  @graham_themoor Hi, There is no "Ultimate" version of the program. You get the "Premium" version of the program plus additional software and features. Once you have activated/redeemed the coupon, go under the Templates tab, scroll down to Themepacks