• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  @stephen-logsdon Hi and welcome to the forum. The issue you are having is not related to those of this topic, and as such has been hidden, this is considered as hijacking another users topic. . Please create a new Post and include more information
• Movie Studio

  11 answers, most recent on 1/20/2026

  VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  A heads-up: after installation of the 316 patch (fixing the NVidia driver issue), VDL told me that I was trying to install the program on too many computers and that I had to deactivate one of them. I went to my account and only two computers were
• Other products

  5 answers, most recent on 9/30/2025

  [Solved] Independence Pro 3.5
  I purchased Independence Pro when it was originally Yellow Tools.  The software was originally 3.1 then you had to manually upgrade to version 3.3.  Somewhere down the line when the software was upgraded to 3.5 something went terribly wrong as I
• Movie Studio

  One answer, on 4/10/2026

  RE: Video Display/Audio in Video Deluxe 2026
  @hotdogs Hi and welcome to the forum. Please do not post the same question, multiple times in the forum. I have removed 2 posts on this subject. We need more information to help diagnose the issue(s) you are having: The specification of your
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  @Vincent-OBrien Hi Thanks for the info, the error message: . . . . Error in module mx dec mf audio x64.dll . . . . Is a known issue with some video files which have the audio encoded in a 'non standard' or not supported for the video and file
• Movie Studio

  One answer, on 12/25/2025

  RE: [Video Delxue 2026 premium] always crashes during export
  @FIA2008 Hi The export crashing for different formats would suggest there is an issue with a video/image object or an effect/transition applied. If the export crashes at the same movie time, if you did not note this then export again and watch the
• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  @joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you
• Off topic

  One answer, on 5/22/2026

  RE: saying hello
  Hi and welcome to the forum. There are many experienced users of the program here who can help with any issues you have or 'how to' questions.. In case of technical difficulties see this topic for what is required before posting.  Providing some
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @browj2 Hi John The error message would suggest that mumaeasy, ie 'Music Maker Easy' which is the 'Music editor', that is installed with VPX, cannot be found, or there is an issue, with the audio editor specified in the program settings. The
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Jeff, as of 2025, OVHcloud has taken over as the Host for Magix John. It isn't at all off topic. What gives you the idea it is? Are you able to reply to the Magix support tickets? Last night I tried to report the issue to OVHcloud but could not
• Other products

  6 answers, most recent on 11/11/2025

  RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
  @stephen-logsdon Your post to this thread has been hidden since it concerns a different issue to the one raised by @fuss. Please do not hijack another user's thread in this manner but rather create a new thread with your question. It would be very
• Movie Studio

  8 answers, most recent on 5/8/2026

  Pixelan AnyFX is Free
  I just installed it and it is working in VPX16. It is free. You can read and see what it does in the BorisFX Vegas Pro forum HERE. You can go to the Pixelan page HERE to read and download the software. Firefox did prompt something about the web like
• Web Designer

  6 answers, most recent on 9/18/2025

  RE: I have the html files but not the XAR file
  @burakrasit Hi . . . . Xara Web Designer but the issue is I have .htm files. I used to edit my files with .xar file . . . . Are you saying you do not have the original .XAR project file, or the .htm files were created in another program? John
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  Once again, thanks to everyone who took some time to try and help me with the issue I was having.   I have the programme functioning completely normally now .... I found that my graphics card hadn't updated properly. Searched for the latest driver
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  RE: Error code -14
  Hi @Rera53, you might try de-activating and re-activating . Visit the MAGIX Service Center and log into your account, go to 'My Products> Show More Details > Deactivate. the pertinent activation ... or directly in Sound Forge, "Help>
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  John EB and SP; Thank you both for the suggestions,which I have trried. Unfortunately, nothing has worked. What is more dissapointing than the software not working is Magix's lack of support and hiding behind bots that close cases without any
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  Interesting about the monitor thing. I've sent my roommate and colleagues snips of things and nobody has ever mentioned anything, but good to know either way. I wonder if there is a problem here. As I said before, this has never been an issue prior
• Photostory

  One answer, on 4/23/2026

  RE: Loss of orientation in Slideshow Maker 2
  @Peter-Widt Hi The issue you are having would suggest the images are from a mobile phone and were taken in different orientations, ie some are vertical (portrait) and others horizontal (landscape), or if from 2 different devices, one of is a mobile
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  RE: Clicks and pops playing audio and audio exported in Sound Forge 17
  Strange thing is that it seems to be a tweak for slow computers that cant decompress in real time the compressed audio audio This has been an issue for many folks. I am not sure the amount of RAM memory has much to do with it since many users have
• SOUND FORGE

  One answer, on 4/20/2026

  SFP 18 b21: Waves plug-ins have started crashing SFP
  I have a request in to Waves about this, also a query on the BorisFX forum, but I thought I'd check here as well to see if anyone has any ideas on this issue. I've been using SFP 18 b21 since Oct 2025. I use Waves v16 plug-ins with the program.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I decided to leave O2 for exactly the same reason. I have an issue and the O2 BOTs cannot come up with a fix. I have spent well over two hours maybe three trying and failing to get through to a real person. I have decided to move to another provider
• Other products

  One answer, on 3/2/2026

  [Closed] Vegas Pro 23.0
  Hello,On November 22, 2025, I purchased Vegas Pro 23.0. I mentioned earlier that my computer was freezing and that I could manage to use the program. I asked for advice on what to do. At some point, I received an email informing me that the ticket
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Hello @AAProds , is your Magix Video Deluxe 2026 up to date? If so, you might be experiencing problems with NVENC H264 (AVCHD). Exporting should be smooth with NVENC H265 (HEVC). The number of affected users is small. It seems only a small number of
• Video Pro X

  4 answers, most recent on 8/15/2025

  RE: Reset programme settings to default. How to reinstall after restart.
  Thanks to you both. For clarity to the first answer @CubeAce I reset the programme to the default setting and backed up my current settings to Windows, Users, roaming, Magix etc. The settings are stored within the "Cache" settings of Magix Pro X 16.