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  • Photostory
    19 answers, most recent on 6/14/2026
    RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
    Hi John, I followed the full procedure for fixing Windows system file issues and encountered the long pause at 63.2% during the RestoreHealth run. Windows reported that "details are in the CBS log file". Unfortunately, the final outcome was still
  • SOUND FORGE
    29 answers, most recent on 9/16/2025
    RE: SF 11 refuses to start, even full re install
    Another idea, maybe check out the Windows Internetoptions and try to enable all TLS versions under the Advanced settings app. Also try to disable the Warnings below the TLS settings. will try right now....thanks
  • Music Maker
    11 answers, most recent on 2/16/2026
    RE: No sound
    Thank you for taking the time to reply. I've tried setting the ASIO driver as you suggest, I've tried all the available options, (mine is Realtek but there's apparently no control panel for it), not a sausage, I can't play any of the samples or vst
  • Off topic
    40 answers, most recent on 1/26/2026
    RE: [Closed] Does Magix have customer support?
    @Williams-Michael @Ryan-Sch @Cristopher-Dolores @SP. @johnebaker Hi All I have started contacting Magix employees to bring this issue to their attention and pass onto the relevant department. As Moderator I have had no response from support for the
  • Off topic
    163 answers, most recent on 6/12/2026
    RE: Magix support has not responded to support tickets for months
    I had high hopes as well, no response for support tickets in months! I cannot register ANY of my older software versions of Sound Forge ACL 1-&-3. I HAD to purchase ACL4 and it to has problems so; should I purchase ANY other Software from
  • Movie Studio
    20 answers, most recent on 10/9/2025
    RE: Video files not loading
    Hi John, I had played with the loading again and got another error message; slightly different number. I attach a copy. I confirm that the files are all from the same source; my camera. Kind regards, Vincent OBrien  
  • SOUND FORGE
    2 answers, most recent on 12/22/2025
    RE: Sound Forge Pro 18 (Build 21) - flickering hardware meters
    Welcome to the Magix Sound Forge users community and seasons greetings @JTJack27.I cannot duplicate the hardware meter behavior and do not recall other users with the same issue. Have you tried different meter settings i.e., meter type, range,
  • Music Maker
    10 answers, most recent on 10/19/2025
    RE: File suddenly will not open!
    @Alex-Belobraydich Hi The auto save backup files should be in the same folder as the project file that is corrupt. The backup files have the project name with _BAK0.MM_  suffix. Depending on how many auto saves have occurred while working on a
  • Photostory
    20 answers, most recent on 2/28/2026
    Photostory 2026, "RC String 8875 not found"
    Since upgrading from the 2025 version the message "RC String 8875 not found" appears at the top of the Explorer Column. . The program appears to be working OK but this message is still very puzzling. I have tried to get help from Tech Support but
  • Movie Studio
    4 answers, most recent on 6/7/2026
    RE: MAGIX Video deluxe 2026 Premium - My first voice over is the pits
    Both Johns, again thankyou for the time you guys put in to help us out here 👏 this production starts to get to me if i have been at it to long I looked at (browj2) detailed advice and i have noted stuff i will investigate over time but will download
  • SOUND FORGE
    8 answers, most recent on 7/1/2025
    RE: Error while writing noise sample file! - Audio Cleaning Lab 4
    hello all, in my cleaning lab 4, when i go to save my project to MPEG 2 or MPEG 4 i get this ....error while writing noise sample file. any ideas as to why? i got no help from magix service only that my titles were too long!! thanks for any help...
  • Movie Studio
    46 answers, most recent on 1/28/2026
    RE: BEWARE Latest Nvidia GTX 591.44 Drivers
    Greetings all, It's official! MS2025 is now officially abandoned, forsaken, cast out, discarded and other synonyms for forgotten. To paraphrase the hit parade song "I'm a Believer" by The Monkees, a well known beat combo of the 1960s -
  • ACID
    32 answers, most recent on 9/25/2025
    RE: How to cancel subscription?
    @Gezi84 Please read ALL the earlier posts to this thread. If you do, you will see that there are NO MAGIX STAFF present here, just fellow-users, so there is nothing we can do to assist you to cancel your subscription, sorry. And we can do nothing to
  • Movie Studio
    5 answers, most recent on 9/24/2025
    RE: Import h265 files from iPhone
    @magix_dr That's odd. All the recent versions have handled HEVC/H265 from iphones OK for me. Could you host one of your files on a hosting such as Google Drive (enable sharing), Dropbox or similar? Then we can check out the exact file. The Magix
  • Music Maker
    13 answers, most recent on 10/21/2025
    RE: 2024 2025 2026 none of them work and support are ignoring my tickets
    Like I said I have done the INI thing and the cursor. Silly me to think the software should work out of the box and on HO laptops. Once started if I load up any project and press play it grinds to a halt after a few bars... the screen becomes
  • Music Maker
    7 answers, most recent on 9/28/2025
    MM2026 34.0.0.6 VST instruments causing severe audio problems
    I have an issue where all forms of sound from VST midi instruments stop functioning normally. They become distorted, slow, glitchy and cut out. This happens in all methods of playing the VST sounds: Keyboard play while the arranger is not playing,
  • Web Designer
    8 answers, most recent on 12/9/2025
    RE: [Closed] login not recognised
    This is the essence of my problem. I have emails from Magix confirming my email address and original order in 2021 but that email is not recognised by the system. I have tried all other email address I have and checked for typos and to no avail. I
  • Movie Studio
    6 answers, most recent on 12/9/2025
    RE: [Closed] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
    Go back to driver version: GeForce Game Ready Driver 581.80 https://www.nvidia.com/en-us/drivers/details/257497/ The current NVIDIA driver is not compatible with Magix video editing software. I can confirm though that this was the issue (and only
  • Movie Studio
    13 answers, most recent on 3/21/2026
    RE: MAGIX Video deluxe 2026 Premium - time line list
    @spuddy13 Hi Brian, To clarify what @idd-2016 wrote, Video Pro X can export to an EDL file which is a text file that can be opened in Notepad. It contains a listing of the video, photo and audio files used in the Movie, followed by a listing of
  • Movie Studio
    16 answers, most recent on 8/20/2025
    RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
    I have a similar problem. When I install Prodad, I get an error but it keeps installing. I can't see anything in the Prodad transitions except one. They have honestly responded quickly and what they have explained to me is how to use them, but the
  • Music Maker
    7 answers, most recent on 3/29/2026
    RE: Loops unlimited will not load
    @Dustin-McClinton @John-Woodford7724 As you can see from several posts in this forum, the servers have been offline for the past few days. I'm not sure if they're all back online now. You could try to click on the button to clean up the in-app-store
  • Other products
    6 answers, most recent on 11/11/2025
    RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
    @fuss To my understanding Video Deluxe Premium is the software and it's identical in the Premium and Ultimate tier. Ultimate just has additional AI and Magix content stuff. But yes, currently support seems to be hard to reach and might not even
  • Music Maker
    One answer, on 11/24/2025
    [Closed] Download Manager Doesn't Work!
    Hello, The Music Maker 2026 Premium Download Manager is completely non-functional on Windows 11, intel i7, Nvidia GeForce Graphics, 16gb ram, 6gb dedicated graphics + 400gb free SSD storage.The progress bar does not move, the remaining time is
  • Off topic
    40 answers, most recent on 1/26/2026
    RE: [Closed] Does Magix have customer support?
    @Tom_Sp @Ryan-Sch @SP. @Cristopher-Dolores @sizzle09 @Williams-Michael @johnebaker Hi Thank you Tom for messaging me and responding to this thread, your assistance in said matter is highly appreciated. Stephen Forum Moderator Thank you for looking
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