• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick From the burn image above it looks like you are burning to a slim line DVD burner (HL-DT-ST-DVD=-RW GU90N) is this an external USB drive or a laptop ? If a laptop then the computer spec in your signature out of date. If an
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @johnebaker Hi John EB, Did you check with mxcogg files - those purchased through the Store in one of the video programs? I started downloading the full files from Producer Planet, but I would prefer that these mxc files worked properly. John CB
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Hi @johnebaker I am using MAGIX Video Pro X16 20.0.1.270 and AFIK following standard procedure for burning DVD. There is, I think, only a set set of steps to create a DVD with VPX16. Perhaps these give some insight.
• Movie Studio

  13 answers, most recent on 9/8/2025

  RE: Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  @Apollo89x Hi. Can you update your signature to all your current hardware and windows version please? Ray. I've done that.This fault/bug with Movie Studio is still persisting though... :/
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis, @Bol, @AAProds Hi Jak . . . . I downloaded them as 1080p . . . . In which case use these files in your project and let MEP do the one conversion necessary, any 'losses' are likely to be undetectable to the human eye as you are not
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Hi . . . . and cloud back up too . . . . Are you using Microsoft OneDrive? If so check in the programs settings, folder paths, if they are pointing to the 'cloud' then this may be the problem. John EB   Hi John,   Nope, none of the
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  @andrew-foxon Hi I have a similar issue, with version 5.0.0.501 looks like OpenStreetMaps have done it again and changed their API, as in this topic from 2023 when we had the same issue. John EBForum Moderator
• Other products

  3 answers, most recent on 10/19/2025

  RE: Issue with Text to Speech Magix Video DeLuxe 2026 Premium
  @Petrus-vanderKnaap Hi Petrus, Try deleting the EBWebView folder. See: MAGIX Helpcentrum - Magix HUB problem HTHRob
• Movie Studio

  2 answers, most recent on 11/29/2025

  RE: Audio conversion math errors?
  @Karl-Diez Hi, As a starting point, audio for video is 48 kHz. Are your audio recordings 48 or 44.1 kHz? If 44.1, then this could possibly make a difference when imported into the video editor. Which Magix video editing program and version are you
• Audio Cleaning Lab

  4 answers, most recent on 10/31/2025

  RE: Cleaning reel to reel tapes
  Hi rraud, sorry, but I am new to using forums and well into my 70s so not sure how to post a sample file. I can save a clip of the audio of the worst bit of the tape to post if you can let me know how to do it. Thanks, Steve
• Movie Studio

  21 answers, most recent on 6/17/2026

  RE: Formatting Drive
  @me_again Hi Andy. I think it's a great question as there used to be advantages and disadvantages to doing either regarding access times or amount of wasted disc space used. How much of that still holds with SSDs and faster computers in general I'm
• Movie Studio

  26 answers, most recent on 8/24/2025

  RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  @PETER-SMITH1397 Hi Have you read this topic regarding the same issue. John EBForum Moderator
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Hi Jeff, Invoices do not include serial numbers, only the missing order-confirmation email with download link/instructions do. No such conformation was received, only the email with a PDF of the paid invoice attached. For me it was an upgrade to
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis Hi The LUTPresets folder and LUT files are in the wrong location ie C:\Users\Public\Documents\MAGIX\Common\Videocontent\Video deluxe Premium Content\VideoEffects it should be
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  RE: Windows does not find drivers for the video grabber usb device
  @Atte-Tahvanainen Hi Assuming the tapes play OK when a TV is connected to the SCART socket. Are the video tapes commercially produced? If so, then from your descriptions of what is happening, this sounds like Macrovision copy protection on the Video
• Off topic

  One answer, on 9/26/2025

  RE: Stop Magix adverts
  @Christian-HUGUES4392 Bonjour. Désinstaller Magix Cloud Import, également appelé Magix Update ou Magix Connect. John EBModérateur du forum Hi Uninstall Magix Cloud Import, also known as Magix Update or Magix Connect. John EBForum Moderator
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck,Rob
• Movie Studio

  8 answers, most recent on 5/8/2026

  RE: Pixelan AnyFX is Free
  @emmrecs Hi Jeff Retested this morning on my laptop, the crash appears to be random, yesterday both VDL 2026 and VPX 17 were OK, this morning VPX 17 crashed first time, then OK, VDL worked fine. I suspected both initial crashes were caused by the
• Movie Studio

  5 answers, most recent on 12/18/2025

  RE: Template/Basic Intro/Outro issue when inserting to video
  @Carl-Clark Hi . . . . How do I insert a Text Box for a caption in the Intro . . . . I assume you want to add another caption in addition to the 'text box', a Title object, that the Intros, and Outros have built in, is this correct? An example would
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Hi. Every episode is available on Amazon Freeview with no need for a subscription. is the quality there not better than anything you can produce? Ray.  
• Movie Studio

  One answer, on 1/11/2026

  RE: I cannot MAGIX TTS services.
  @Kazuhiro-Nakada Hi . . . . I purchased the AI Speech to Text Refill 150 by redeeming a voucher. . . . . Did you do this from within Video Deluxe 2026 - formerly Magix Movie Studio? If not how and where did you redeem the voucher, and did you use
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @MovieEditorr Hi . . . . sometimes try Paste video effects it will mess Size and Position of the clip . . . . Which video effects are doing this? If a video effect, such as Camera Zoom, which is based on the Size, Position & Rotation effect,
• Video Pro X

  12 answers, most recent on 10/25/2025

  RE: ProX will not write to DVD DL discs
  @rickduley Hi. A DVD burner capable of burning Dual layer discs should have a DL emblem on the front loading draw. Ray.
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  @JRH Hi Thanks for the heads-up - that is not obvious, I had to search for the Hub AI and Stock media and Cloud storage features top-up page. For other users the top up page is here. John EB