• Music Maker

  One answer, on 4/7/2026

  RE: App Crashes when FX are Used on Vocals
  @producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors
• Samplitude

  One answer, on 10/13/2025

  RE: Object Forground is not showing the visual.
  @jeremy-smith You can reset the program settings Samplitude Pro X8 and Samplitude Music Studio via the Help menu. In earlier versions you need to import the default program settings in the Samplitude system settings.
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  I got billed for an annual subscription "renewal" that I never signed up for...I contacted support via email and requested a cancel but get no response...I never use the product, do not want the product and want a cancel and a refund...I tried
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Try resetting the program settings to their default values via the Help menu. That's like a clean, fresh install.
• Video Pro X

  One answer, on 1/11/2026

  RE: "Mixdown - Please Update Your Graphics Card Driver"
  https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card At the moment, it does not appear to be known when the problem will
• SOUND FORGE

  8 answers, most recent on 9/30/2025

  RE: Sound Forge 18 - questions before buying
  Text-to-Speech seems to be only a integration of MS Voices. It only works online via Magix Hub - and you have only 5.000 Characters. If you need more capacity you have to buy them.
• Other products

  2 answers, most recent on 6/9/2026

  RE: MP3 Deluxe 19
  @Joseph-Selby To my knowledge this software was last updated in 2016 and has massive compatibility problems on modern Windows 10 and 11. Does it help if you run as administrator (right click on the desktop icon and then select the corresponding
• Movie Studio

  9 answers, most recent on 7/31/2025

  [Solved] How long does it take for customer support to respond?
  Greetings. On July 12, I opened a ticket with customer service because I am having problems activating the Boris FX BCC Chroma Key Studio plugin, but after 18 days I have not received any response, only an email with the ticket number. On the 23rd,
• Movie Studio

  13 answers, most recent on 9/8/2025

  [Solved] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  I have MEP 2026.Via settings, it's already set to import/process/and export using this Graphics-Card.But when exporting a video (as Mp4) I get the following message on the top-bar:"Mixdown (Please update your graphics-card)"And it's taking literally
• Samplitude

  2 answers, most recent on 7/21/2025

  [Solved] Soundcard Options
  I'm about to replace my old laptop (because it will not support Windows 11) on which I use Samplitude X8. Currently I have an onboard soundcard. My question - does the replacement (either laptop or mini PC) need to include an onboard soundcard, or
• SOUND FORGE

  3 answers, most recent on 9/16/2025

  RE: Pitch Bending and Speed Distortion after closing file "Drunken VO"
  @matt_locker-01. Are you sure it's the same setup? I mean, Windows 10 and 11 install updates regularly, which can lead to problems with very old software. Maybe try running Sound Forge 10 via Windows 7 compatibility mode.
• Music Maker

  10 answers, most recent on 12/16/2025

  RE: [Closed] MMM Crashes/Freezes at every start
  For me, Music Maker freezes were caused by OneDrive. I prohibited OneDrive from asking if files should be deleted. Each time the OneDrive keep/delete files requester came up, Music Maker froze. The only way out was via Task Manager. After that, I
• Movie Studio

  7 answers, most recent on 4/10/2026

  RE: cant download extra content
  Hi, I have just installed Video Deluxe 2026 Ultimate, but I only have the Premium edition. In 'About Magix Video Deluxe', it confirms that I have the Premium edition. I have redeemed the coupon code, but cannot find the Ultimate pack. I cannot find
• Photostory

  2 answers, most recent on 2/26/2026

  [Solved] PS 2026 Uprade freezing
  Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData
• Movie Studio

  6 answers, most recent on 12/9/2025

  [Solved] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it
  I have MEP 2026.Via settings, it's already set to import/process/and export using this Graphics-Card.But when exporting a video (as Mp4) I get the following message on the top-bar:"Mixdown (Please update your graphics-card)"And it's taking literally
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Greetings, To whom it concerns. I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1
• Music Maker

  One answer, on 10/13/2025

  RE: unable to install new soundpools purchased online into Music Maker
  @J-Bradshaw Be aware, this is a user forum and we are just users like you that try to help each other. To answer your question, Magix Soundpools adhere to a specific file naming scheme and folder structure. If you buy loop packs other than Magix
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  ACID has indeed been acquired by BORIS (along with SoundForge and Vegas), and Boris has confirmed via email to several US users that they are working on a whole host of major updates! ACID PRO 2026 is back!  That is good to read, i use it mainly and
• SOUND FORGE

  5 answers, most recent on 6/17/2025

  RE: [Solved] Short bursts of static
  @Pat-DeLaquil This could be caused by the Magix Low Latency ASIO driver (a rebranded, older version of ASIO4ALL). If you want to uninstall Magix Low Latency you can click on the Windows start button in the bottom left corner and type regedit. Then
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: [Solved] sound forge 17 wont open
  @Sarah-Lochridge Thanks! This line here makes me think that the Magix Low Latency audio driver (which is an old, rebranded version of the ASIO4ALL driver) is crashing. Faulting module name: mgxasio4_x64.dll If you want to uninstall Magix Low Latency
• SOUND FORGE

  5 answers, most recent on 6/26/2025

  RE: Hammer Plugin
  Thank you for all the good advice. I bought it via the Internet (Google Shopping) SF just does not mention all Plugins and VST in the product description. It shouldn't be that complicated to mention what the buyer receives.
• Xara Designer Pro

  4 answers, most recent on 9/7/2025

  RE: FlipBook
  @Melati Hi Assuming you do not have any malware or virus on your computer, contact Xara via the online chat here, or complete the form on the same page, quoting the ID at the bottom of the message. John EB
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  @David-Rees This has to be a bug? I tried your steps and this problem also happens in Sound Forge 12, so it's a problem happening for many years. But, it seems like saving the file via Save As... and then selecting 32 Bit Float as the output bit