Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@BlackBird91 C:\Program Files\ is a special protected folder on Windows with limited writing access. User data is usually stored under C:\Users\*YourWindowsUsername*\Documents\ and user settings are usually stored under

SOUND FORGE

16 answers, most recent on 3/18/2026

RE: Registration issues with Sound Forge 11

Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

I found this post from Geoff: https://www.magix.info/us/forum/luts--1245242/#ca1543125 So, on the import tab, I browsed to the LUTs, dragged one of them onto a video and it worked. I just can't get access from the "MovieLooks" Template.

SOUND FORGE

8 answers, most recent on 12/15/2025

RE: sound forge 17 wont open

btw, welcome to the Magix Sound Forge users community @Sarah-Lochridge, You could try resetting Sound Forge, which is typically done through the 'File> "Reset all preferences and clear cached data" command which has been known to resolve many

SOUND FORGE

One answer, on 1/6/2026

Temporary block access

Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact

SOUND FORGE

7 answers, most recent on 4/2/2026

RE: soundforge 17 error

Hi @Frederick-Hicklin, did you try resetting Sound Forge and clearing the cache?'File> "Reset all preferences and clear cached data".. If you can not open Sound Forge to access the 'File' menu, hold down the 'Ctrl+Shift' keys and launch SF, which

Movie Studio

11 answers, most recent on 1/12/2026

Video Deluxe 2026 - Access Violation Code - Program Crashes

Hi everyone. I have just purchased Video Deluxe 2026 and when trying to start a project I open a drive on my PC where my videos are and I get this Access Violation message pop up and once closed the program crashes. I run Windows 11 and my GPU is

Music Maker

3 answers, most recent on 8/25/2025

RE: Music maker very slow since latest update

@Silas-deJong Hi Check in the Windows settings, Accessibility, Text Cursor, Text cursor indicator is turned off. John EBForum Moderator

Off topic

One answer, on 11/7/2025

RE: Magix video converter

@tolti Hi The drivers for the older USB dongles are no longer available. Windows 10 should have installed the correct drivers, however the device may not be accessible to the program you are using because the Windows, Settings, Privacy &

Movie Studio

7 answers, most recent on 2/10/2026

RE: [Closed] Movie Studio 2023 Premium stiil crash !!!

Movie Studio keeps crashing CrashDump 20260209_202242_v22.0.3.167.dmp successfully written Error in module "ntdll.dll" (Load address: 0x00007FFEBF850000) to address 0x00007FFEBF87A9C0 (Exception 0xc0000005 "ACCESS_VIOLATION")

Other products

One answer, on 10/7/2025

[Closed] Revover Vegas Pro 13

I have a Vegas Pro 13 serial number registered to an email address I no longer have access to. How can I register this Vegas Pro 13 serial number to another email address?

Rescue Your Videotapes!

35 answers, most recent on 7/16/2025

RE: Geen geluid bij overdracht VHS-band

@Bol Rob, I don't have a Magix VideoWerndler but I do have other similar USB digitisers. In Device Manager, they all come up in Sound, Video and Game Controllers. not "Cameras". Another thing to check/confirm is access to the "mic" by Windows.

SOUND FORGE

3 answers, most recent on 1/20/2026

RE: My Audiostudio16 all of a sudden failed to record.

I can't do the 'File> Reset' tool because program won't launch. Hi @Michael-Prindle, if you cannot open Sound Forge to access the 'File' menu, hold down the 'Ctrl+Shift' keys whilst trying to launch SF. That will open the 'reset/clear cache'

Photostory

2 answers, most recent on 2/26/2026

[Solved] PS 2026 Uprade freezing

Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData

ACID

One answer, on 11/4/2025

RE: Neither Acid pro 10 nor 11 see my drives

@Frank-Canonica How large are these drives? More than 2 TB? Maybe that's the cause they cannot be accessed by Acid. There were reports in the past that large drives will be seen as "full" by Acid. I assume the internal size variable cannot handle it.

Photostory

One answer, on 12/6/2025

[Solved] PS2026 Fresh Install - Hangs on Initialising slideshow

I have installed Photostory 2026 several times now (using revo uinstaller) and when the application starts, it just hangs on the initializing slideshow. I have left for an hour or so without success. Any ideas on how I can get it past this step and

Rescue Your Videotapes!

8 answers, most recent on 12/4/2025

RE: driver usb 2861

@gp63 Hi In the Windows 10, Settings, Privacy, Camera turn on Let Desktop apps access your Camera Also turn on Settings, Privacy, Microphone, Let Desktop apps access your Microphone The drivers for the USB capture device should already be

Movie Studio

5 answers, most recent on 6/26/2025

RE: Video deluxe 2026 Ultimate - ProDad add ons licence

Hi SP. I understand that these "add ons" are plugins and not standalones, but are they the full product with all of the presets and are they perpetual licences with lifetime access.

Video Pro X

One answer, on 11/18/2025

[Closed] Rendering

I now have upgraded to v 23 but when I go to render a file the files I can get are mpg4. Since I am only using a regular dvd I need to access mpg or mpg 2 but I am unable to find them. It sure was very easy with v 20.

Photostory

17 answers, most recent on 6/9/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, Computer specifications are now in my profile. Error message when attempting to install Magix Photostory deluxe 2025: Error in module "ntdll.dll" (Load address 0x0000FFA53180000) at address 0x0000FFA532E75CE (Exception 0xc0000005 "Access

Movie Studio

4 answers, most recent on 8/17/2025

RE: Align other audio tabs to this track

Thanks John, that's the situation. I have two cameras, one on the right, the other on the left, recording the same scene (a concert). Do you have a link to access the "Multicamera Editing" manual? Thanks for the help, best regards. Gérard

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@Frank-Pietrantoni9884 Hi Frank, We're off-topic here, but: In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA

Video Pro X

10 answers, most recent on 10/23/2025

App failure to load

error in module "Access Violation" . Windows 11, App begins to start but seems to be getting stuck as soon as it tries to load and I am getting that error pop up. I think it happened after a GCC update and I reverted back to the older update but

Movie Studio

11 answers, most recent on 5/2/2026

RE: MEP 2016 Plus - Trying To Copy Media Onto New Project

Thank you for that - Embarrassed to say, somehow I got that wrong? I mistakenly recall a forum discussion indicating MVP needs to be in 'C' drive (where the OS resides)? Allow me to understand: I've previously broadly separated media into separate