• Other products

  4 answers, most recent on 12/20/2025

  Strange error message with Photo Manager Deluxe
  PHOTO MANAGER DELUXE v13.1.1.12(WINDOWS 11 25H2) When opening an image file (usually a JPG), I often receive the following error message: "Drive or folder not ready, not available or protected." When I close the message the file is opened correctly
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Since no one is able to get MAGIX to respond and I am unable to reactive this program on my new PC, does anyone suggest a very user-friendly product that I can get instead? I do simple videos for our family reunions and sometimes for family reunions
• Photo & Graphic Designer

  One answer, on 8/27/2025

  Photo Manager Dedupe facility
  I am trying to dedupe my newly downloaded files, but I cannot find a dedupe facility???
• Other products

  2 answers, most recent on 8/28/2025

  RE: URGENT Photo Manager Deluxe purchased - where are the Calendar folders
  Whereas searching "photo manager calendar folders" does not give meaningful results. I went to Google to find the answer.  
• Other products

  One answer, on 1/8/2026

  I keep getting Error Code 24 so can’t authenticate the product
  I have purchased MAGIX Photo Manager Deluxe 17 but can’t authenticate the product, it advises that the code has already been used on another email address.
• Movie Studio

  3 answers, most recent on 5/10/2026

  [Solved] Object Color
  I'm working on a travelogue/documentary with a LOT of objects (video, photos, soundscape, effects, audio, etc..). I've noticed that many video editors allow you to color code your objects for easy reference when viewing your screen/timeline. This
• Photostory

  3 answers, most recent on 10/3/2025

  Photo showing up that is not there
  How do I get rid of this photo that keeps showing up at the end of the slideshow? I circled the location so you can see there is nothing there, even though there is a picture that is showing up, and it shows up in the exported version as well. And
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  I have changed the VDL settings folders, but VDL still creates new folders in documents when VDL is started. It is wrong that I cannot have photos in documents that have nothing to do with VDL. Attaching a screenshot of the project settings folders.
• Other products

  3 answers, most recent on 3/26/2026

  RE: GDIPlusExif Exception ocurred
  @S-H8086 Hi Thanks for the feedback. . . . . I blame upload/download on Google . . . . If the images are in Google Photos this may be the cause of the EXIF info being corrupted, there have been many incidences of it causing EXIF issues. John EB
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  @John-Baggott Hi . . . . Show more details” appears for the Web designer product (which is where you can remove PC’s that are no longer relevant) but there is no such option under the Photo & Graphic Designer 9 . . . The lack of the Show more
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @me_again @AAProds @johnebaker @vdl-user-v19 I'm not sure if my contribution is relevant or not as I'm still using MMS 2024 and VPX 14 but I'm not having any quality issues with hardware encoding at 4K or HD at any frame rate from 60 down to 25fps
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @Bol Sadly a 4TB drive lasts me less than a year now, and that's just photos, not including a backup drive. Ray.
• Movie Studio

  14 answers, most recent on 9/20/2025

  RE: [Closed] preview pictures unable to be seen
  I am running Prox14 and I cannot see any photos at all in the scene overview page, this used to work and I have even tried resetting the program to its default settings but nothing at all
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @me_again @Marc-Goder @johnebaker @Manfred-von-Erlangen   I don't know about the latest driver but the one before kept crashing my photo editing package and had to roll back to the previous one before that. Still on that one.   Ray.
• Photostory

  2 answers, most recent on 8/21/2025

  Menu for linked photo shows
  I have several shows of places we visited on a recent road trip created using photostory deluxe 25 and would like to have a menu that links them together. Any thoughts??
• Other products

  2 answers, most recent on 6/16/2025

  RE: Clearing que
  All Magix photo/video software work on the concept of Projects. If you want to start fresh, with nothing on the Storyboard or timeline, just create a new project.
• Web Designer

  6 answers, most recent on 9/18/2025

  RE: I have the html files but not the XAR file
  @burakrasit Hi If you are using Xara Web Designer then the project files have the .WEB file extension. The XAR file extension is from Xara Photo and Graphic Designer. John EBForum Moderator
• Video Pro X

  No answers, created on 2/20/2026

  VPX 16 Humble Bundle
  Posted on Humble Bundle. VPX16, Photostory Deluxe 2024, Music Maker, and Photo Manager Deluxe 17, and Producer Planet voucher, for $39.
• Other products

  One answer, on 1/24/2026

  photomanager deluxe crashing
  After changing from trial to purchased version, photomanager is crashing when I ask for search for faces. I did unistall/reinstall. Message I get says previous search is still saving....then app closes. I am using Windows 11. Message from Visual C++
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @Verner-Nielsen Hi, In VDL, Project Settings, Folders, change the location of the folders to be somewhere else. As well, make sure that none of your videos, photos and audio files are located on OneDrive. Then, move any files that were in the Magix
• Photostory

  3 answers, most recent on 3/19/2026

  Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  Hi everyone, I recently purchased Photostory Deluxe 2026 and Photo Manager Deluxe on March 11, 2026, but I am unable to install either program. When I run the installer, a window briefly appears on screen and then immediately disappears — the
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  Cannot install my software on a new machine - no response to ticket
  [Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was
• Photostory

  5 answers, most recent on 9/24/2025

  RE: Slideshow glitches
  @Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that
• Other products

  2 answers, most recent on 3/16/2026

  RE: Magix Photo Manager hangs up
  @Edward-Grant Hi We need more information:- Which version of Photo Manager (PM) are you using? Was PM working before the error message popped up, or is this a new install? If the program was working, what changed on the computer, eg Windows