I think that is a piece, though the program was running smoothly, with pictures and music. I think the problem for me is the project comes up with 4 tabs. It’s slow, I think, because it’s working x 4. What I need help with is understanding if 4 tabs is normal and if not, how do delete a tab without deleting my project.
I also think the program is not user friendly. I’ve done so many of these with ease. And on this computer. So please, I would appreciate solutions to 4 tabs.
Thanks,

jan.

@Jan-Johnson

Hi,

What do you mean by 4 tabs? 4 Movies?

Currently, the thumbnail photos appear only in the black and white square with no picture.

What black and white square?

We can't see your screen so we are trying to interpret what you are saying, with difficulty.

Please supply screen shots.

John CB

@Jan-Johnson

Hi

Can you please put your computer specification in your profile as asked for in your previous topic and by @CubeAce above.

John EB
Forum Moderator

The processor is Intel Core CPU 2.80 GHz @ 2.80GHz 2.81 gHz. RAM 12.0 GB. 64 bit OS

i have recovered the numb nails. I have had my computer text service my computer to make sure it is functioning smoothly.
the tabs I refer to are above the timeline/storyline. They seem to reflect backups. I plan on removing the associated files ti get to one tab. If I lose a week’s work I have nothing to lose as the program has wasted days of my time. And again, I’m not new to this type of project. I have done many, just new to Magix.
 

@Jan-Johnson

Hi,

The tabs above the timeline are Movies, not backups. You should watch my tutorials on Getting Started part 3 and Basic Editing Parts 1 and 2.

John CB

@Jan-Johnson

Hi

. . . . The processor is Intel Core CPU 2.80 GHz @ 2.80GHz 2.81 gHz. RAM 12.0 GB. 64 bit OS . . . .

Help us to help you by giving the full information of your computer specification as detailed in this topic.

Without this information we are guessing as to the issues you are having and likely to have.

John EB

Forum Moderator

I’m happy to take a screen shot from the control panel if there is a way to send it.
the program seems to be constantly saving - like after every click. Then I see 6 or 7 backups under projects which I delete because accumulating those files I believe is part of the problem.
In the beginning, the program worked acceptably, so I’m baffled why it’s a disaster now.

BTW, why don’t you have a tech phone line? This way of troubleshooting could take weeks and I only have time while I wait for the program to load and reload and save and stall. Just scrolled and it’s saving again. Crazy.
 

@Jan-Johnson This is a user based forum, you're talking to people who are helping you from their own good nature, the ones with an M on their icon are Moderators who help oversee this forum, they do that voluntarily, they're not paid Magix staff,

If you right click on the Taskbar at the bottom of your screen - Taskmanager, when that opens choose Performance at the top & click on CPU, drag the corner of that Taskmanager window to make it bigger so it shows the GPU at the bottom of that list,

In the start menu there's an app called Snipping Tool in Windows Accessories, when it opens choose Window snip from the Mode button, then click on the screen & it will capture the window you click on, save it somewhere

Like this, you can upload a picture using the arrow button at the top of a new comment next to the smiley 😁

@Jan-Johnson

Please watch the tutorials.

The program seems to be constantly saving - like after every click. Then I see 6 or 7 backups under projects which I delete because accumulating those files I believe is part of the problem.

Under Program settings, System tab, there is a setting for backups - "Save automatically." The default is 10 minutes. You can change this, but if you turn it off and have a crash and your project no longer works, please do not come back to the forum to ask how to recover your project. The program makes 10 backup files 0 to 9 and restarts, so the most you'll have is 10. Do not delete these - they have nothing to do with your problems.

Please watch the tutorials. And read the manual, as I recommend in the tutorial on Getting Started.

If you don't know how to take a screen shot and then upload it (there is an upload button on the menu when you are replying, there is even a hint on it when you pass the mouse over it), please search how to do this on the internet. There are probably hundreds of tutorials showing the same thing. Watch one.

John CB

@Jan-Johnson wrote: "BTW, why don’t you have a tech phone line? This way of troubleshooting could take weeks and I only have time while I wait for the program to load and reload and save and stall. Just scrolled and it’s saving again. Crazy."

Way back in the day (70's-90's), you could call and get a hold of a person in most companies. Now? You press this number, FAQ that and hope to get an answer. It's the cost of doing business. The cost of consumer editing software is low. The profit margins are small because the competition is high. To hire qualified tech support is expensive, unless you want a call center in a foreign country reading a script. You would have people calling for all sorts of issues, which might not even be related to the software directly, but more because of their OS, virus, etc... That all takes time.

So now, a lot of software companies rely on the good nature of user forums to help. It saves them a lot of money, keeps the costs of the software down (in the consumer/prosumer world) and usually, you'll get an answer faster than writing emails and waiting in today's world.