preview pictures unable to be seen

Jan-Johnson wrote on 5/12/2022, 4:37 PM

I have done many videos before on other programs. No problems. With Magix, endless problems resulting in endless hours of work redos. Currently, the thumbnail photos appear only in the black and white square with no picture. Sometimes, the pictures appear, but then they are gone again. I cannot begin to say how much time I have wasted on Magix and am considering scrapping the hour-long video, and buying a different program.

Comments

CubeAce wrote on 5/12/2022, 5:27 PM

@Jan-Johnson

Hi Jan.

In your last post to the forum you were asked by John Baker for your computer specs.

That may be very useful for a more accurate diagnosis of possible problems.

Without those specs we can only guess at the cause of your problems, but it is a huge program and very resource hungry compared with other video editing programs, hence the minimum specifications listed on the specs page of the program on the Magix website. They are the bare minimum specs to even get the program to run as it really should at levels up to HD resolution. Ideally for trouble free use the computer should exceed minimum specs in as many areas as possible.

Comparing it to other programs at a software and hardware level is like comparing apples to oranges.

Current supported photo file formats should be

BMP GIF HEIF JPEG PNG TGA TIF.

Ray.

Windows 10 Enterprise. Version 21H2 OS build 19044.2075. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2111 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 31.0.15.1694 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Jan-Johnson wrote on 5/12/2022, 9:52 PM

I think that is a piece, though the program was running smoothly, with pictures and music. I think the problem for me is the project comes up with 4 tabs. It’s slow, I think, because it’s working x 4. What I need help with is understanding if 4 tabs is normal and if not, how do delete a tab without deleting my project.
I also think the program is not user friendly. I’ve done so many of these with ease. And on this computer. So please, I would appreciate solutions to 4 tabs.
Thanks,

jan.

browj2 wrote on 5/12/2022, 9:57 PM

@Jan-Johnson

Hi,

What do you mean by 4 tabs? 4 Movies?

Currently, the thumbnail photos appear only in the black and white square with no picture.

What black and white square?

We can't see your screen so we are trying to interpret what you are saying, with difficulty.

Please supply screen shots.

John CB

John C.B.

VideoPro X(14); Movie Studio 2023 Platinum; MM2023 with MM2022 Premium Edition; see About me for more.

Desktop System - Windows 10 Pro 21H1; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

johnebaker wrote on 5/13/2022, 4:39 AM

@Jan-Johnson

Hi

Can you please put your computer specification in your profile as asked for in your previous topic and by @CubeAce above.

John EB
Forum Moderator

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Jan-Johnson wrote on 5/13/2022, 10:33 AM

The processor is Intel Core CPU 2.80 GHz @ 2.80GHz 2.81 gHz. RAM 12.0 GB. 64 bit OS

i have recovered the numb nails. I have had my computer text service my computer to make sure it is functioning smoothly.
the tabs I refer to are above the timeline/storyline. They seem to reflect backups. I plan on removing the associated files ti get to one tab. If I lose a week’s work I have nothing to lose as the program has wasted days of my time. And again, I’m not new to this type of project. I have done many, just new to Magix.
 

 

browj2 wrote on 5/13/2022, 12:14 PM

@Jan-Johnson

Hi,

The tabs above the timeline are Movies, not backups. You should watch my tutorials on Getting Started part 3 and Basic Editing Parts 1 and 2.

John CB

John C.B.

VideoPro X(14); Movie Studio 2023 Platinum; MM2023 with MM2022 Premium Edition; see About me for more.

Desktop System - Windows 10 Pro 21H1; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

johnebaker wrote on 5/13/2022, 3:48 PM

@Jan-Johnson

Hi

. . . . The processor is Intel Core CPU 2.80 GHz @ 2.80GHz 2.81 gHz. RAM 12.0 GB. 64 bit OS . . . .

Help us to help you by giving the full information of your computer specification as detailed in this topic.

Without this information we are guessing as to the issues you are having and likely to have.

John EB

Forum Moderator

 

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Jan-Johnson wrote on 5/13/2022, 4:15 PM

I’m happy to take a screen shot from the control panel if there is a way to send it.
the program seems to be constantly saving - like after every click. Then I see 6 or 7 backups under projects which I delete because accumulating those files I believe is part of the problem.
In the beginning, the program worked acceptably, so I’m baffled why it’s a disaster now.

BTW, why don’t you have a tech phone line? This way of troubleshooting could take weeks and I only have time while I wait for the program to load and reload and save and stall. Just scrolled and it’s saving again. Crazy.
 

Gid wrote on 5/13/2022, 5:13 PM

@Jan-Johnson This is a user based forum, you're talking to people who are helping you from their own good nature, the ones with an M on their icon are Moderators who help oversee this forum, they do that voluntarily, they're not paid Magix staff,

If you right click on the Taskbar at the bottom of your screen - Taskmanager, when that opens choose Performance at the top & click on CPU, drag the corner of that Taskmanager window to make it bigger so it shows the GPU at the bottom of that list,

In the start menu there's an app called Snipping Tool in Windows Accessories, when it opens choose Window snip from the Mode button, then click on the screen & it will capture the window you click on, save it somewhere

Like this, you can upload a picture using the arrow button at the top of a new comment next to the smiley 😁

Last changed by Gid on 5/13/2022, 5:17 PM, changed a total of 2 times.

Magix Movie Studio Platinum, from 2004-ish - Latest version,
Video Pro X (Latest)
Adobe After Effects,
Vegas Pro 20 (Latest build), 
HitFilm Pro,  
Boris Continuum, Sapphire, Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans

I'm 53, I've been a UK joiner for 37yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that i can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S21 Ultra 5G

browj2 wrote on 5/13/2022, 7:37 PM

@Jan-Johnson

Please watch the tutorials.

The program seems to be constantly saving - like after every click. Then I see 6 or 7 backups under projects which I delete because accumulating those files I believe is part of the problem.

Under Program settings, System tab, there is a setting for backups - "Save automatically." The default is 10 minutes. You can change this, but if you turn it off and have a crash and your project no longer works, please do not come back to the forum to ask how to recover your project. The program makes 10 backup files 0 to 9 and restarts, so the most you'll have is 10. Do not delete these - they have nothing to do with your problems.

Please watch the tutorials. And read the manual, as I recommend in the tutorial on Getting Started.

If you don't know how to take a screen shot and then upload it (there is an upload button on the menu when you are replying, there is even a hint on it when you pass the mouse over it), please search how to do this on the internet. There are probably hundreds of tutorials showing the same thing. Watch one.

John CB

Last changed by browj2 on 5/13/2022, 7:37 PM, changed a total of 1 times.

John C.B.

VideoPro X(14); Movie Studio 2023 Platinum; MM2023 with MM2022 Premium Edition; see About me for more.

Desktop System - Windows 10 Pro 21H1; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

Reyfox wrote on 5/14/2022, 6:24 AM

@Jan-Johnson wrote: "BTW, why don’t you have a tech phone line? This way of troubleshooting could take weeks and I only have time while I wait for the program to load and reload and save and stall. Just scrolled and it’s saving again. Crazy."

Way back in the day (70's-90's), you could call and get a hold of a person in most companies. Now? You press this number, FAQ that and hope to get an answer. It's the cost of doing business. The cost of consumer editing software is low. The profit margins are small because the competition is high. To hire qualified tech support is expensive, unless you want a call center in a foreign country reading a script. You would have people calling for all sorts of issues, which might not even be related to the software directly, but more because of their OS, virus, etc... That all takes time.

So now, a lot of software companies rely on the good nature of user forums to help. It saves them a lot of money, keeps the costs of the software down (in the consumer/prosumer world) and usually, you'll get an answer faster than writing emails and waiting in today's world.

browj2 wrote on 5/14/2022, 9:34 AM

@Jan-Johnson

To add to what @Reyfox said, even if there was telephone support, they still couldn't see your screen and you would not be able to provide screen shots. Also, they would ask for the same information that has been asked here, which you have not provided. Please read through the replies and comply - fully. When questions are asked, answer them all.

Have you looked at the tutorials?

Have you looked at what is under Program Settings for backups?

John CB

John C.B.

VideoPro X(14); Movie Studio 2023 Platinum; MM2023 with MM2022 Premium Edition; see About me for more.

Desktop System - Windows 10 Pro 21H1; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.