• Other products

  One answer, on 6/5/2026

  Sony Vegas Pro migrated to a new computer
  and registration can not connect to server. Can not register my product.
• Other products

  6 answers, most recent on 12/5/2025

  RE: URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio
  @Santana HI Google AI and many other similar AI 'helpers' tend to suffer from hallucinations on what is possible, never rely 100% on the results they give you. Upgrading a product must be for the same family of products. Vegas and Acid Pro are two
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  I got billed for an annual subscription "renewal" that I never signed up for...I contacted support via email and requested a cancel but get no response...I never use the product, do not want the product and want a cancel and a refund...I tried
• Movie Studio

  6 answers, most recent on 11/27/2025

  [Solved] Cannot install Video Deluxe 2026
  I just purchased and downloaded Video Deluxe 2026, on my Windows 11 laptop. But when I try to run the .exe file, it opens a window briefly, shows 0% progress, and then the window closes. It will not install. Where do I get product support? Thanks!
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  At the finish of the install program (from the installation disk) I am asked to fill in my product key and my email associated at the time of purchase (2021). This I do to be told that the Product key is associated with another email address. I have
• Music Maker

  One answer, on 12/6/2025

  [Solved] Registration has deactivated
  I received a Music Maker EDM Edition through Humble Bundle, which I registered on 02/11/2025 according to my MAGIX Service Center. When I open Music Maker and log in, it asks me to upgrade from Music Maker Free, even though I have the full
• Off topic

  160 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Michael-Lockyear Are you trying to find out if your existing products qualify you for the upgrade price of the video product? If so you could go through the purchase process using the Upgrade option to see what the price is for you. Then if you
• Movie Studio

  3 answers, most recent on 12/18/2025

  RE: [Solved] Can't activate video delux 2026
  @FIA2008 Error -14 means you enter a valid serial into the wrong product. Since there are different editions (Plus, Premium, Ultimate, Subscription and so) you need to make sure you installed the correct version of the software, otherwise you'll get
• Audio Cleaning Lab

  3 answers, most recent on 1/8/2026

  Sounf Forge Cleaning Lab 4 - upgrade options
  I no longer see SF Cleaning Lab4 available as a product or any options to upgrade to which I believe is the current product "Sound Forge Studio" - can you please inform any current path for upgrade to latest ? Thanks in advance
• Movie Studio

  5 answers, most recent on 7/31/2025

  How can I compare the various video products?
  How can I compare the various video products?
• Movie Studio

  3 answers, most recent on 12/18/2025

  [Solved] Can't activate video delux 2026
  I bought it some time ago, already submitted 4 tickets to support but they haven't replied to any in a month. I bought the Video deluxe 2026 Premium program. I installed it on my computer and tried to activate it with the given email and serial
• SOUND FORGE

  One answer, on 12/16/2025

  download free - coupon bundle soundpool bestseller bundle not working
  When I go to My products on producerplanet.com I cannot find a download button to download my soundpool bestseller bundle. I have supplied my voucher code and it is listed under My Products - but no way to download.
• SOUND FORGE

  4 answers, most recent on 3/24/2026

  RE: Goodbye Sound Forge
  I always use Revo Uninstall when removing programs from my PC. The free version is adequate in most cases,https://www.revouninstaller.com/products/revo-uninstaller-free/ That said, I have multiple versions of Sound Forge installed going back to
• Off topic

  160 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  As I have been trying to cancel a Soundforge subscription without any joy whatsover, I have now removed all Magix products from my PC and have instructed the bank to block magix. I would advise everyone to shun Magix until they can operate in a
• SOUND FORGE

  2 answers, most recent on 5/18/2026

  RE: I need Sound Forge upgrade help
  @R-Jefferson The current version is Sound Forge 2026. Upgrades can be purchased here: https://borisfx.com/store/?product=sound-forge&host=standalone&purchase-options=upgrade
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  Sound Forge Audio Studio 17
  Very annoyed at Magix. Yet again, one of their products has failed. There is zero point in contacting "support" as they just ignore tickets. Disfunctional company. Sound Forge Audio Studio 17 keeps causing my PC to restart with "kernel mode heap
• Music Maker

  One answer, on 8/11/2025

  RE: help me please
  @neville-lawrence All your registered products are in your customer account at Magix.com Simply log in with your e-mail and password and then look under 'My Products'.
• Other products

  One answer, on 2/20/2026

  RE: Error Code 57
  @Daria Hello welcome What is your software, if it's Vegas product your in the wrong forum, scroll to the bottom of the page and click on VEGAS Forum. If it's not a Vegas product see this similar issue here. Stephen Forum Moderator
• Other products

  3 answers, most recent on 10/19/2025

  [Solved] Issue with Text to Speech Magix Video DeLuxe 2026 Premium
  Hi, Just bought Magix Video DeLuxe 2026 Premium. I want to use the feature Text to Speech. I go to Magix Hub, login, choose language and voice and put in some text. Problem: there is no "generate speech" button. Instead there is a yellow line that
• Movie Studio

  12 answers, most recent on 12/22/2025

  RE: SPLIT WHILE PLAYING WITH LETTER T
  @Aamer-Bader Hi . . . . I was able to cut or split video while playing the video in 2022 MAGIC . . . . Was this originally with Vegas Movie Studio 17 or earlier, which IIRC could split while playing the timeline? If so this product was discontinued
• Music Maker

  One answer, on 7/19/2025

  Activation code
  I purchased music maker 2023 on ebay today from a seller and I put the redeem code in on the page on Magix website and I never received the product in my section where the other music makers are that I purchased before. How long does it take Magix
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  RE: Error code -14
  @Rera53 Here you can check if the serial number actually applies to Sound Forge Pro 18: https://www.magix.com/int/support/my-service-center/product-downloads/ If not, then you can find the correct serial number in your customer account. When did you
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  Not received product key against
  purchased order on 17th October 2025
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Enter your serial number here, the website will give you the correct program it should work with: https://www.magix.com/int/support/my-service-center/product-downloads/