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My experience is also a turn-off regarding buying from MAGIX. I did support-requests but never got a response or the download-links etc. They were paid with PayPal but I have never had a problem with such payments. The initial upgrade to MUSIC

Video Pro X

One answer, on 7/31/2025

RE: [Solved] Sony Vegas Pro 17 upgrade to Vegas Pro 22.

@matt-sarich Hi, sorry wrong forum, you'll need to copy & paste your comment on the Vegas forum - https://www.vegascreativesoftware.info/us/vegas-pro-forum/ PS. Your old Vegas 17 key won't work for the upgrade, you'll have received a new key for

Music Maker

4 answers, most recent on 10/1/2025

Missing download-links after upgrade paid purchase.

Hi,Anybody having the same experience as I have had? Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. No email with the download links etc. as noted after payment and no response from support the last

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

Experiencing the same issues. No other audio software causes me issues like this. Despite clean uninstalls and reinstalls, SF15 no longer launches. I just get a pop up that says “stopped working” and a small string of crash data. My biggest

Video Pro X

4 answers, most recent on 5/28/2026

RE: Video Pro X17 stuck at "Initializing movie"

Hello, thank you for your answer. I saved two window arrangements, same effect : the program hangs at "Initializing movie" when reopening. For the the record I have been using Video ProX since 2022 (X13, X16, then X17) I had zero issues until the

Video Pro X

One answer, on 4/19/2026

Activation confirmations

Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software

Other products

One answer, on 5/14/2026

[Closed] Vegas Pro 23 missing Mainconcept MPEG for render

I've been using Sony Movie Studio and Vegas Pro for years. I upgraded to Vegas Pro 23 a while ago but have not needed to make DVDs since the upgrade. I do have a need to make a DVD now. I tried to render my project to Mpeg-2 and the Sony and

Other products

6 answers, most recent on 12/5/2025

URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio

I submitted a ticket to Magix l think on Sunday 30 November 2025, because throughout the weekend I had been trying to upgrade / crossgrade to from ACID Pro 7 to the full Vegas Pro 23 Studio suite. My ACID Pro 7 serial, repeatedly input, with and

Movie Studio

12 answers, most recent on 11/15/2025

[Solved] Speech to text

I've had Sony Vegas then Magic Movie Studio for many years. I have just upgraded to the 2026 Premium to get speech to text. However: I follow all the instructions, and all I get when I click on "Start analysis" is "No language found". Have tried

Movie Studio

5 answers, most recent on 9/24/2025

[Solved] Import h265 files from iPhone

Hi, I have MEP2022 and am trying to import h265 files from my iPhone. At first, the programme asked me to purchase and activate the [HEVC Codec Upgrade (H265 Intel)] codec.So I purchased and activated this codec. Unfortunately, when I try to import

ACID

3 answers, most recent on 4/19/2026

RE: May be there is hope for this program yet....?

acid pro is now listed on the borix fx website with a "coming soon " label and will be available as an upgrade perpetual, or subscription , "keep hope alive "as jesse jackson once said !

Video Pro X

One answer, on 7/1/2025

[Closed] Upgrade

I have Sony Vegas Pro 17 and want to UPGRADE to ver 22. It is not possible to bye from the US site any longer. I live in Sweden, Europe. How can I uprade and for what price?

SOUND FORGE

5 answers, most recent on 11/30/2025

Lost trust in SF.

I keep wanting to upgrade, but I've paid for the upgrade 3 times in a row and the same bugs persist, I've stopped supporting the software, I would actually prefer they provide a upgrade of good will this time. Been using it since Sound Forge 3 and

Movie Studio

5 answers, most recent on 7/8/2025

Upgrade or NOt ?

I hope this message finds you well. I am writing to inquire about the upgrade options and benefits available after recently purchasing both MAGIX Movie Studio Suite 2025 and MAGIX Video Pro X16. I’ve been enjoying the features and performance of

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

So exhausted from this. SF 15 stopped working. I finally was able to download a test copy of the only SoundForge they have available for testing (18pro). It worked. I thought, this indicates that SF15 no longer works on windows 11 so I'll upgrade.I

Off topic

160 answers, most recent 5 hours ago

RE: Magix support has not responded to support tickets for months

MAGIX appears to have absolutely no support. No replies other than a bot answer that is no help at all.Their web site is a mess too. Trying to find the page to upgrade to the next version, beyond what I own, was an Easter egg hunt. They don’t even

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

Hi @johnebaker I upgraded to VPX17 trial, as just easier and you are right - it starts without the error message and works just fine. What is REALLY strange is that after I installed the trial, my Movie Studio 2025 is now working without the error...

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

Having the same exact problem. Ive hit the "P" key to reset and rescan soundpools, restarted the program, restarted my pc but nothing seems to be working.. I should have never upgraded to 2026. HOW DO WE FIX THIS?!

Movie Studio

14 answers, most recent on 3/19/2026

RE: Separating Audio Tracks Video deluxe 2026 premium

It sounds to me like @Tom-Essex is talking in a Vegas dialect, since he has come from MS 17. No offence intended, Tom; your "upgrade" is actually a totally different program. A great program, but very different, nevertheless.

SOUND FORGE

12 answers, most recent on 12/5/2025

RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17

Hmmm. If I upgrade from SFAS17 to SFPro 18 for US$79.99, will that also solve the problem?

Movie Studio

2 answers, most recent on 8/7/2025

[Solved] WRONG VERSION

On 16 July 2025, I paid into your account the amount of 59.99 € to purchase the Upgrade MAGIX Video deluxe 2025 Ultimate as per attached Invoice No. Removed by Moderator and Receipt No Removed by Moderator. I downloaded the exec file and after

SOUND FORGE

One answer, on 1/15/2026

HELP! i got charged for audio studio 17 upgrade but never got license

I have reached out twice now in the last few days through support and havent got any resolution. please help!

Music Maker

2 answers, most recent on 4/18/2026

RE: Upgrade Music Maker 2025 to 2026

Hello SP, Thank you very much for your answer. That helps a lot in my decision making. I think I will not get the new upgrade, but I might get myself a new instrument or two. Best regards, Tristan