• Off topic

  163 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the
• Off topic

  163 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  MAGIX appears to have absolutely no support. No replies other than a bot answer that is no help at all.Their web site is a mess too. Trying to find the page to upgrade to the next version, beyond what I own, was an Easter egg hunt. They don’t even
• Web Designer

  6 answers, most recent on 9/18/2025

  RE: I have the html files but not the XAR file
  @burakrasit Welcome to the magix.info user forums. First, I doubt very much whether you can recompile your .XAR file from the .html etc., files of your site, sorry. Second, please be aware that all recent versions of Web Designer are now supported
• SOUND FORGE

  3 answers, most recent on 7/16/2025

  RE: Used Pro12 for years. Now get license error message and can't save
  I, too, use SoundForge Pro 12 as an audio book narrator. This morning I found the same error message as did Terry -- "There is no license to use this software," and couldn't save the file I was working on. I will try your suggested workaround and
• Off topic

  163 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 John, clearly you have never had a web site hosted by a company. I suggest you do then you will learn what rubbish you are saying! Despite being warned previously about the tone of your replies in this thread you have continued to
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  Thanks AAProds I found the comparisons with that link, but all three products had check marks for each feature plus all three also supported 200 tracks, four cameras, and 75 movie editing templates. Unless I'm looking at it wrong, all the multiple
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @johnebaker Hi John EB, Thanks for the link, but I have been through most of the documentation, including the one in your link. I have the Personal plan with what they call 5 recommended sites. In another web page, it says "Multi-sites" with 5 in
• SOUND FORGE

  2 answers, most recent on 7/9/2025

  RE: Lost sound forge file/program
  Hi @Don-Scott4578 and welcome to the Magix Sound Forge users community.If you have Sound Forge already on the PC but it will not open, try the 'reset & clear cache' procedure, On the Magix versions, there a 'File' menu command, but that menu
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @browj2 HI John . . . . I will probably remove the www. sub domain to free up a slot . . . . There should be no need to do this. if you want to host multiple websites see this article John EB
• Web Designer

  6 answers, most recent on 9/18/2025

  RE: I have the html files but not the XAR file
  @burakrasit Hi . . . . Xara Web Designer but the issue is I have .htm files. I used to edit my files with .xar file . . . . Are you saying you do not have the original .XAR project file, or the .htm files were created in another program? John
• Movie Studio

  8 answers, most recent on 5/8/2026

  Pixelan AnyFX is Free
  I just installed it and it is working in VPX16. It is free. You can read and see what it does in the BorisFX Vegas Pro forum HERE. You can go to the Pixelan page HERE to read and download the software. Firefox did prompt something about the web like
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  The 'online help' leads to a rather poor web site page where nothing I search for produces any useful results. For that matter even ChatGPT can't find what I'm looking for! All I want to know is how to put a coloured frame behind a simple title.
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @browj2 Hi John . . . . I would like to know from OVH why two of the three count as sites. . . . The account name.cluster051.hosting.ovh.net is for FTP transfers (uploads) only, ie the URL address to which your site is uploaded via FTP and breaks
• Web Designer

  6 answers, most recent on 9/18/2025

  RE: I have the html files but not the XAR file
  @burakrasit Hi There is no quick and easy way, ie import all pages in one step, to do this, however try using this work around: Start a new project in Web Designer  Select File, Import and select the index.htm file  Add a new page  Repeat steps 2
• Movie Studio

  One answer, on 1/17/2026

  [Closed] Getting a new authorization code for Vegas 12 for a new computer
  My old computer went toast, so moving my Sony Vegas over to the new computer: Ive followed all the steps, downloaded the latest version of Vegas 12 from the MAGIX web page, using my working serial number, installed the 3.5 version of .NET. Found my
• Video Pro X

  No answers, created on 7/2/2025

  VPX Upgrades
  Bear with what may turn out to be silly questions with obvious answers, but I have been unable to find the answers on the Magix web site! I have used Magix video software for many years and am currently using VPX 15 (I don't automatically upgrade to
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @jtu001 It's possible that the effects in question, if supplied by a third party, need higher processing power and computer specs than for the base program editor. It is always worth looking up the effects specifications needed and offered by those
• Photostory

  5 answers, most recent on 9/24/2025

  Slideshow glitches
  I am new to Photostory and I'm unable to find the answer to this quesiton. When I play the slideshow the photos glitch and are not smooth at all. I tried to export it to see if it is just the playback on the software, but the export freezes 20% into
• Movie Studio

  3 answers, most recent on 9/5/2025

  RE: HEVC causing Magix to crash when exporting - ucrtbase.dll error
  @BrenyC As you have discovered, urctbase.dll is a core Windows file. Searching for suggestions for how to correct the problem led to various web pages offering possible solutions but most seem to suggest that running system file checker is a good
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  @John-Baggott Hi . . . . Show more details” appears for the Web designer product (which is where you can remove PC’s that are no longer relevant) but there is no such option under the Photo & Graphic Designer 9 . . . The lack of the Show more
• Photostory

  2 answers, most recent on 4/27/2026

  RE: Order Number removed by Moderator
  @Theo-Min Confidential data, like order or serial numbers, should never be posted here. Hence, I have changed the title of your thread. Please state exactly which version of Photostory you have purchased, whether it is Photostory deluxe 2026 or
• ACID

  One answer, on 6/8/2026

  RE: Error -2147163964 Acid Pro 11
  @Paul-Morjanoff This is often a problem with Microsoft .NET or the Microsoft Visual C++ Redistributables. To install Microsoft .NET 3.5 Runtimes or earlier versions click on the Windows Start button and type Turn Windows Features on and off. While
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from
• Off topic

  163 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with