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@Nathan-Webb If support no longer has a backup installer and you don't have a backup either (for example the original program discs) you'll not be able to reinstall the software. Support changed fundamentally over the past year. Magix was sold off

ACID

3 answers, most recent on 8/5/2025

RE: Are included Libraries Commercial Royalty Free?

@Antony-Donlan If you run the installer for the software, you will usually see the EULA and need to accept it. Maybe install the Acid Pro trial version and check what is written in that EULA. At least in the past, consumer versions of Magix software

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

@beck3157 Hi Assuming you mean these Movement templates Did you download and install all the extra content which is available under Help, Free download...... ie: John EBForum Moderator

Movie Studio

9 answers, most recent on 10/24/2025

RE: Movie Sudio 2025 developed a strange behaviour

@me_again Hi Andy . . . . GoPro MOVs . . . . Cineform . . . What does a MediaInfo analysis give on one of these files? GoPros do not encode in the Cineform encoding format, have the videos been through a video converter? What change recently

Movie Studio

14 answers, most recent on 9/8/2025

RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

@ItsMichael HI According to your signature you have 2 RTX 3060 GPUs installed, is this a typo or are you running a dual configuration? John EB I think thats a typo sorry!!!Only the single Asus 3060 OC TUF card :D

SOUND FORGE

7 answers, most recent on 3/12/2026

RE: RX VST Plugin Issues

Gave it a try and so far it doesn't seem to make a difference. ARA plugins show in the menu, but when I click on them, nothing opens and no errors or alerts. Edit: Activated the SF 18 trial and the same plugins work fine there. So, now I know it is

Video Pro X

9 answers, most recent on 8/23/2025

RE: Video pro x16 does not start

@john1893 I've tried to reinstall the software, Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before? I

Movie Studio

2 answers, most recent on 1/11/2026

Reactivation problems

Hi I have 3 Magix Movie Studio programs namely 2021, 2023 and 2025 My main hard drive (Drive C) just broke down, and after installing a new Hard drive and the the Magix programs I'm not able to register them. I get a message that stated that the

Off topic

2 answers, most recent on 10/22/2025

[Closed] How can I get a refund?

I been having issues with installing Vegas Pro 23 for over a week now and concluded I will be getting a different software for video editing. I sent a support ticket 12 days ago and haven't been answered since. Is there anyway I can get a refund for

Video Pro X

8 answers, most recent on 8/28/2025

RE: AI offline ?

Thank you for your reply. So, I wanted to try the trial version of Vegas, but it doesn't seems to work. When I enter the activation code received by email, it tells me it can't find a valid license and quits the installer. 😕 Any idea ?

Music Maker

7 answers, most recent on 10/20/2025

RE: MMM 2014 fresh reinstall from website

MMM 2021 is incredibly unstable - it shuts down when I try to use a carbon 49 keyboard. When I start a session I can use and hear the keyboard, then when I choose record midi on a track, the other music plays but keyboard goes silent, then shortly

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

I still get strange errors from Magix when trying to import files from HandBrake. MP4 H264 AAC says "QuickTime is not installed. QuickTime must be installed in order to play this file." MKV H264 AAC says "An unknown error has occurred. No media

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

@daniel-DIAZ2990 It's likely they will say that this is a legacy software and they no longer support it. The current version is 18, not 11. If both Sound Forge Pro 11 and Samplitude Pro X3 suddenly had problems starting and now Sound Forge during

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

SP, I think I did it wrong.... you said, "...install new Magix software and copy their audio_plugin_scan_server exe files into the old program folders..." So let me get this straight... remember, I need step-by-step instructions and I'm afraid your

SOUND FORGE

3 answers, most recent on 1/20/2026

RE: My Audiostudio16 all of a sudden failed to record.

Hi @Michael-Prindle, you can download the unpacked main (.exe) installer for SF Audio Studio 16

Movie Studio

12 answers, most recent on 9/15/2025

RE: Does MovieEditPro Premium support LUT?

Hello @magix_dr, If you have Movie Edit Pro Premium 2021 installed, have you tried updating from MEP2021 to MEP2022? If not, go to: Help / Update online. Best regards,Rob

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

@nicolesharp100 @johnebaker @AAProds Has anyone noticed that those files won't play in the new Windows provided media players and yet still opens in the old Windows Media Player (If you have it installed) that I think if I remember correctly MEP

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 Hi . . . . My computer performance is perfectly sufficient with a Ryzen 7 and 32GB of RAM. . . . Which model of the Ryzen 7 do you have - there are many variants, in addition is there a NVIDIA graphics card installed? John EBForum Moderator

Movie Studio

5 answers, most recent on 7/4/2025

RE: MXMPEG2 Error 0110: no media decoder found

@Steve-Summerlin, @AAProds Hi Al, I think you are referring to this topic. which, AFAIK, still holds without the aforementioned LAV codec install. I would suggest you try the Microsoft AV1 decoder, here, before using the portable version of the LAV

Video Pro X

9 answers, most recent on 1/22/2026

Access violation error n NTDLL,dll

After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no

SOUND FORGE

One answer, on 2/9/2026

Software is not registering any sounds from my interface.

i'm using Windows 11 home Version 10.0.26100 Build 26100System Manufacturer LG ElectronicsSystem Model 17Z90TL-H.AUB6U3Processor Intel(R) Core(TM) Ultra 7 258V, 2200 Mhz, 8 Core(s), 8 Logical Processor(s)Installed Physical Memory (RAM)

Other products

3 answers, most recent on 11/20/2025

Can't load Independence samples

The above screen recording shows how I have installed the Independence Pro library, am able to see the instruments in Independence, but cannot load the image files even when I navigate to them directly. I have added the library path within

Music Maker

7 answers, most recent on 12/16/2025

RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did

I had a lot of difficulty trying to get the loops unlimited, because it said I had multiple installations of Music Maker Premium 2026 on my computer. I uninstalled it and then reinstalled it and that finally made it work. I really appreciate

Music Maker

20 answers, most recent on 1/28/2026

RE: Music Maker update 33.1.1.19

You can view your currently installed version and trigger the download and installation for available updates in the start dialog of the software. My current version shows 32.1.0.18 on both the start screen and help > About. When I use "Update