• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  I returned the SoundForge 18 purchase for a full refund. It wasn't just the Specralayers thing, the app itself was crashing everywhere. Magix support was no help at all (except to promptly refund my money). I have SoundForge 12 Pro since it came out
• Other products

  9 answers, most recent on 9/29/2025

  RE: CD Architect 5.2 cannot register
  I figured it out. The htm link does not work, it is a dead link. Workaround: I chose to activate on another computer, the program saved a htm file, I renamed it to .txt and opened it in Notepad. A few lines from the bottom embedded in the html code
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @me_again @johnebaker @Marc-Goder @Manfred-von-Erlangen @vdl-user-v19 Hi Andy. In my photo editing app, the last two drivers crash the program whenever AI masks are used that use hardware acceleration but nothing else had been affected. The
• SOUND FORGE

  7 answers, most recent on 3/12/2026

  RE: RX VST Plugin Issues
  Is there a cleaner that can remove all traces of SF16? Hi @Myu, 'Revo Uninstall' can uninstall and remove the left-over registry entries and other pertinent data from SF-16 the initial uninstall leaves behind. There may be some shared plug-in and
• Music Maker

  6 answers, most recent on 7/17/2025

  RE: What probability exist that the Ai di Music Maker can create existing?
  @MrVortex If you just use audio loops without changing them there is very high likelihood that somebody else already used the same loops and uploaded a song with it to streaming services. This is the case for all audio loops, not only Magix
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  This cancellation process is THE WORST. I emailed in September of 2024 to cancel and never received a response. I just sent another email to shop@magix.net to cancel again.I have also disputed the charge with my bank. I am expecting this to be
• Movie Studio

  11 answers, most recent on 10/27/2025

  RE: balance sound level to be equal from two cameras/sources on final edit
  This has been one weird edit..   First i had dogs and cars to eliminate Then i mixed two videos for forst time..and only used one audio source..did not like that..so remade it with its own audio with the clip...did a multi cut and paste..then on
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Hi. I have used the same email address, when I bought this Soundforge 17, and I have recieved all the emails from Magix, on the same email address. Still I get the faultcode error 24, when I try to open the program. I have never used any other email
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else.  I googled for a good 7hrs and found no threads on any site that could help me either.
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  Hello @smthng, When you install MMM2026, you'll have the option to install it alongside MMM2025. You can then work in either MM2025 or MMM2026. As far as I can tell, all MMM2025 VSTs and plugins work in MMM2026. Best regards,Rob
• Video Pro X

  4 answers, most recent on 4/19/2026

  Video Pro X16 zoom missing
  I just bought Magix Video Pro X16. Previously I used Video Edit Pro 2021. In Pro X16, under View/Animation > Size, there is no zoom at all. This makes it harder to create moving zoom effects in the new program. Now I have to do the zoom effects
• Movie Studio

  6 answers, most recent on 11/27/2025

  RE: Cannot install Video Deluxe 2026
  I have two (+1 follow-on) questions: 1. Is the Video Deluxe Premium 2026 Project-file format compatible with Movie Studio Ultimate 2024? 2. If I purchase a 'new' license for Video Deluxe Premium 2026, will I be able to continue using Movie Studio
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  I'm pretty sure I have used the same email since the beginning The email address you use to login to the Magix forums and the address you used when your SF-11 was initially registered (with Sony) may be different, so double-check. If all else fails,
• Movie Studio

  4 answers, most recent on 8/22/2025

  RE: Program fonts
  @me_again HI Andy . . . . Does VDL 2026 have a larger icon? . . . . There is no change in the text size, however some icons can be enlarged see video below, this applies to all versions of MEP/MMS/VDL and VPX since, IIRC, 2018. John EB
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron First of all, we are not Magix staff, so you need to contact support directly for a definitive answer. You can find the license here: https://producerplanet.com/pdf/royalty-free-commercial-license-en.pdf Generally, there is always the
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  @AAProds Hi Al The folder Jeff mentioned is the first half, ie render all the video files needed, of a 2 stage burn process, it is the second stage, the actual burn, whether to disc or ISO file, that creates the correct folder structure from the
• Movie Studio

  44 answers, most recent on 9/12/2025

  RE: some objects cannot be moved on the timeline. Others can...
  @Alfns Hi Thanks for the image, however we need to see the full time line, as well as all the tracks, use the icon indicate in the image below to adjust the view of the timeline to its full length, select the video clip, that you tried to move shown
• Movie Studio

  13 answers, most recent on 5/15/2026

  RE: MMS 2025: New AI Effects
  @browj2 Hi John The error messages I am getting are the same as those you posted above. After further testing I get the following results with the 3 Device options set to: all iGPU: No errors all RTX - errors as above. Import set to RTX ,
• Photostory

  3 answers, most recent on 10/3/2025

  Photo showing up that is not there
  How do I get rid of this photo that keeps showing up at the end of the slideshow? I circled the location so you can see there is nothing there, even though there is a picture that is showing up, and it shows up in the exported version as well. And
• Movie Studio

  3 answers, most recent on 8/9/2025

  How do you access voice to text in movie studio 2025
  I recently purchased movie studio Suite 2025 and all my research that this particular version had voice to text. I have installed every add-on available to me and I'm not able to locate where this feature is. When I go to the hub It shows me text to
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Jeff, as of 2025, OVHcloud has taken over as the Host for Magix John. It isn't at all off topic. What gives you the idea it is? Are you able to reply to the Magix support tickets? Last night I tried to report the issue to OVHcloud but could not
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I read a comment on Reddit some weeks ago from a former support staff member who worked for 10 years at Magix. In December they get like 80% of their yearly support request volume, because all kinds of users want to finish their yearly
• Movie Studio

  7 answers, most recent on 9/29/2025

  RE: in Movie studio 2025, how can I combine audio tracks from wmv
  @jeremy-smith, @emmrecs Hi From the image it looks like the WMV video clip has Surround Sound encoded audio, in which case you need to either: Apply the same effect to all 3 audio tracks  Ungroup the audio from the video and delete the 2 lower