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I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@SP. Hi, Actually, I have 3 monitors. I will give it a go. However, I fail to see how two versions of the program can go from working to not working almost overnight. They worked fine with all 3 monitors working. John CB

Movie Edit Now

One answer, on 2/28/2026

Activation of HVEC-Codec Feature

Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the

Music Maker

One answer, on 12/20/2025

help

I bought Music Maker through Amazon and only received a voucher code, and your redemption page isn't working. How do I redeem it so I can get the program?

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

I was wrong. I was completely wrong. My apologies to SP and emmrecs, but the problem is now 100% Acid Pro's fault. SP mentioned above, "...Acid hasn't been updated for many years so there are compatibility issues with newer plugins...." and he hit

Movie Studio

16 answers, most recent on 4/26/2026

RE: GL Transitions ?

@Reyfox Hi Tony, Thanks for the images of SpiceMaster in Vegas and Resolve; definitely OFX. The Magix plugins are not OFX, unfortunately. I, too, use mostly cross-fades, cuts, and J/L-cuts, but sometimes they just don't work with the material I

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@johnebaker Here's an "original" drone file. I've put it into the folder I linked-to above. https://drive.google.com/file/d/1LYu8M1vI4uMzIuZ8Fj47LZiP3TPDv3P6/view?usp=sharing Yes, I have modified the presets. I'm not seeing any difference with

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

I have exactly the same problem. Says my subscription ends January 2027, but not renewed. In December I purchased upgrade $99 including loops unlimited. Can't do anything as flag is "stuck" on payment required. Lost count of the number of messages I

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

End of the line, I borrowed a VIDBOX unit and it does work!! Apparently I bought the wrong device...

Movie Studio

7 answers, most recent on 3/24/2026

RE: proDAD VitaScene V5 PRO

@johnebaker Thanks John but it doesn't really help. I saw this topic but my problem seems to stem from not having the "additional fades" icon under Themes. I've not tried uninstalling Vitascene and re-installing it unless I really, really have no

Off topic

2 answers, most recent on 10/22/2025

[Closed] How can I get a refund?

I been having issues with installing Vegas Pro 23 for over a week now and concluded I will be getting a different software for video editing. I sent a support ticket 12 days ago and haven't been answered since. Is there anyway I can get a refund for

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

Indeed, I have the K00065 and the driver that was recommended in earlier posts, and I can see the video playing in the screen of the laptop when I start the video player. BUT when I press the '"Save to Computer" (or what ever the instructional

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it

Music Maker

7 answers, most recent on 10/20/2025

RE: MMM 2014 fresh reinstall from website

MMM 2021 is incredibly unstable - it shuts down when I try to use a carbon 49 keyboard. When I start a session I can use and hear the keyboard, then when I choose record midi on a track, the other music plays but keyboard goes silent, then shortly

Music Maker

2 answers, most recent on 5/12/2026

Incorrect package sent after payment

Like so many others here, I paid for musicmaker Ultimate 2026 and have been only given the half priced platinum version despite 5 tickets I have raised and still zero response! There is no tel number I can find for customer service and it seems the

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

@David-Cowan I was told I couldn't get help for my beloved Magix Video plus 2026 version Who told you this?? It is completely incorrect! Jeff

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@SP. Thanks! I’ve sent a few emails to Russ Media and no response. I’ll try connecting to some employees on LinkedIn and if it’s not resolved by next week I guess it’s a PayPal charge back…

SOUND FORGE

6 answers, most recent on 12/13/2025

RE: Reactivation of SF 10 after upgrade to SF18

Thank You.I do not have an access to the email I have registered the SW. My account there is closed. What can I do now? Thank you.

Music Maker

2 answers, most recent on 2/11/2026

I Need To Enhance MP3 Audio Files From LPs

Music Maker Premium 2026 / Windows 11 Pro / RealTek Audio / PNY GeForce RTX™ 4060 Ti 8GB / 64gb RAM Hello folks, I was just wondering about Sound Forge and Audio Studio.Last November, upgraded my Music Maker to Music Maker Premium 2006. It came

Movie Studio

One answer, on 2/5/2026

[Closed] Can't register Sony Movie Studio Platinum

I registered my product years ago and now am trying to transfer it to a new PC. When I enter my serial number, your site tells me it's already registered (yes), but I need a code to begin using it on my new PC. How do I receive that? This is such a

Movie Studio

4 answers, most recent on 1/15/2026

RE: Objects in timeline not playing back video but plays back sound

Hey Thanks for the info. I will check this out in the next week or so. Sorry, I didn't respond sooner. I couldn't figure out how to find my post after submitting and just now found a way.

Video Pro X

16 answers, most recent on 12/6/2025

RE: HEVC-Codec

Hello MagixI am writing regarding order numbers "2021xxxxxxxxxxxxxx" and "2021xxxxxxxxxxxxxx" I haven't used my two products (namely "Magix Movie Edit Pro Plus" and "Movie Studio 2022 Suite" for a few months. Now, when I try to get started, they